Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes.

Operations 68

Operations Strategy Innovation Policies 68

Cisco

APRIL 26, 2022

Those opportunities will rely on data and analytics for real-time decision making. They now oversee subsidiaries that leverage their finance and data analytics competencies to build ecosystems for a variety of non-financial industries like healthcare and real estate. What Lies Ahead.

Big Data 148

Big Data Data Analytics Examples 148

PYMNTS

SEPTEMBER 8, 2020

The result is a slew of unstructured data coming in from a variety of sources; financial service providers must try to make sense of it in order to maintain regulatory compliance and mitigate the risk of fraud. Broadening Customer Understanding. It's surprising to me that something like corporate standing is not part of compliance.".

Fintech 198

Fintech Compliance Fraud social media 198

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

PYMNTS

NOVEMBER 7, 2019

According to Danna, these changes, which often occur last-minute, not only mean sudden lost revenues for these businesses, but jeopardize the ability for a salon or spa to continue working with that customer as a future client. They need something more than just a POS — they need [customer relationship management (CRM)].”

Customer Experience 102

Customer Experience Fintech Industry Technology 102

Insights on Business

OCTOBER 3, 2018

These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information. Transforming how financial institutions operate. Regulatory compliance today is a costly and labor-intensive business.

Industry 155

Industry Innovation blockchain Compliance 155

PYMNTS

SEPTEMBER 17, 2018

HomeAway, which was acquired by industry giant Expedia for nearly $4 billion in 2015, owns and operates travel booking platforms, including VacationRentals.com, VRBO and several others. It currently does business via a total of 50 websites and platforms around the world, operating in 23 languages and offering rentals in 190 countries.

Data 122

Data Analytics Security Payments 122

Insights on Business

JUNE 20, 2018

Current risk and compliance systems are disparate and disconnected, often with varying taxonomies, user interfaces, and skill requirements. This makes it increasingly difficult to achieve a holistic view of risk and compliance, and results in a lack of confidence in what a bank’s real-time obligations and associated responsibilities are.

Regulation 70

Regulation Compliance Analytics System 70

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too.

Report 150

Report Payments Meeting Tools 150

FICO

NOVEMBER 16, 2022

65% of the respondents indicated that their companies plan to increase operational expenditure for fraud management anywhere from 5% to 20%+. Rounding out the top three concerns were preventing reputational damage from failure to tackle fraud (56%) and operational costs in monitoring/investigating fraud (51%).

Fraud 52

Fraud Data Survey Regional 52

FICO

AUGUST 25, 2021

In this final blog in my series, let’s explore how can lenders take advantage of advanced modeling technology to cost-effectively originate profitable, compliant decisions that protect your bottom line AND deliver an optimized customer experience to the best customers. Does that sound like a tall order? Is it doable? Absolutely.

Compliance 52

Compliance Customer Experience Analytics Lending 52

FICO

JANUARY 24, 2019

The reports note that the FICO TONBELLER Siron AML and KYC products are “ mature, proven solutions with substantial out-of-the-box features including configurability, data connections, and analytics. We found that in both the quality of the solutions and the customer experience, FICO TONBELLER is a leader.”.

Report 40

Report Customer Experience Analytics Compliance 40

Independent Banker

OCTOBER 31, 2022

Providing a digital lending experience and, at the same time, maintaining a unique relationship banking model is now a critical ‘must have’ for most community banks.”. Take advantage of analytics. Banks can apply internal data to make preapproved offers that customers can accept online with a few clicks,” he says.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

SEPTEMBER 20, 2017

“Travelers are using these services in their leisure travel, and they expect the same kind of service and level of customization in the corporate space as well,” the executive noted, adding that both current and emerging corporate travel service providers are now hustling to integrate machine learning capabilities for a better customer experience.

Policies 122

Policies Analytics Meeting Management 122

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. CEOs need to force a change.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

FICO

JUNE 17, 2019

In this series, I discussed how digital transformation is reshaping the origination processes and improving the customer experience. The previous two blogs have looked at how automated systems can be used to drive new business growth, and how it can sustain current customers by improving the customer experience.

Analytics 40

Analytics Customer Experience Strategy Risk Management 40

PYMNTS

SEPTEMBER 6, 2016

And there’s a huge land grab for mobile wallet space, so banks are trying to achieve a seamless customer experience. APIs can optimize the customer experience by being live and secure. It’s all about the data : Second is to use Big Data analytics to get an omnichannel perspective. CA Technologies’ Roadmap.

Security 100

Security CA Payments Big Data 100

FICO

MAY 27, 2021

Many of our award winners rose to the task with new solutions and capabilities built on analytic decisioning investments that helped them to pivot to new operating models and constraints. Regulatory Compliance. Prasanna Dhoré , Chief Data & Analytics Officer, Equifax. Read the full Absa story here. Financial Inclusion.

Analytics 52

Analytics Fraud Management America 52

FICO

SEPTEMBER 19, 2022

It is evident that digital transformation will be at the heart of an improved customer experience in the banking and financial services industry. It is getting harder for debt collectors to reach customers by phone. Given the pace at which the market is moving and emerging, collections and recoveries will have to adapt rapidly.

Millennials 52

Millennials Compliance Regulation Operations 52

FICO

JANUARY 23, 2019

There was also a lot of discussion about the growing convergence between fraud and compliance departments and how business and operational models must adapt. caption id="attachment_37588" align="alignleft" width="200"] Adam Davies - Senior Director, Fraud, Security and Compliance Solutions[/caption].

Fraud 40

Fraud Analytics Compliance Data 40

Insights on Business

OCTOBER 11, 2018

Open banks can use and share customer data through APIs for a broader end-to-end customer experience and connect their banking apps both internally and externally to the ecosystem. Such open banking approach necessitates that the banks develop an open banking platform with externalized APIs. This is essential.

Meeting 111

Meeting Customer Experience System Guidelines 111

PYMNTS

MAY 17, 2017

FIs need to look at spend per account, average value transaction, operational costs and profitability for a full picture of their commercial card performance. They need to also assess delinquency rates, client retention, end-user cardholder compliance and client perception of the banking relationship. ”

Cards 108

Cards Analysis Data Compliance 108

Insights on Business

JUNE 11, 2016

Already 89 percent of banks familiar with cognitive computing believe it has the potential to change the banking industry by combining digital transformations, advanced analytic capabilities and data, in all forms. Or equally, by optimizing risk, compliance and security. All while driving agility and operational efficiency.

Security 70

Security System Compliance Course 70

NCR

MAY 22, 2017

In the banking sector, there’s an expectation that this technology could fundamentally change how firms make decisions and interact with customers. Indeed, some banks are forecasting that it could affect how they operate throughout every part of their business. Enhancing the customer experience. Fighting fraud.

Big Data 85

Big Data Data social media Fraud 85

FICO

JANUARY 9, 2019

In this write-up, I want to focus on similarly practical solutions to common challenges in the origination process as it is a convergence point for a lot of different objectives necessary to deliver growth—provide a compelling customer experience, minimize credit losses, prevent fraud, maximize revenue, and comply with regulations.

Fraud 45

Fraud Strategy Analytics Exercises 45

FICO

MAY 13, 2019

In the first of my three-part blog series on reinventing the origination process I discussed how digital transformation has reshaped consumers expectation from the companies they do business with – which means that leading financial institutions must transform their customer experience as well if they wish to remain competitive.

Customer Experience 40

Customer Experience Examples Data Analytics 40

FICO

MARCH 6, 2020

Visma Connect recently interviewed Jürgen Krieg, FICO's head of global compliance sales. In this excerpt from that article, Jürgen elaborates on the importance of compliance. . At FICO, I am responsible for planning and implementing growth strategies to develop new markets, and the expansion of our compliance business globally.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

APRIL 30, 2020

Online transactions are more important than ever amid the coronavirus pandemic, which has consumers following stay-at-home directives and merchants shifting commerce online after temporarily closing their in-person operations. POPs can alleviate some of the technical challenges, helping merchants focus on customer experiences.

Payments 131

Payments Cards Resources Online 131

FICO

JUNE 25, 2019

The goal is the same for everyone —minimize fraud losses while effectively balancing customers’ experiences and operational expenses. Many different providers—whether associations, processors, switches or analytic firms—have begun to offer unique fraud scoring models, targeting different products, channels and customer segments.

Fraud 40

Fraud Comparison Compliance Industry 40

FICO

JUNE 25, 2019

The goal is the same for everyone —minimize fraud losses while effectively balancing customers’ experiences and operational expenses. Many different providers—whether associations, processors, switches or analytic firms—have begun to offer unique fraud scoring models, targeting different products, channels and customer segments.

Fraud 40

Fraud Comparison Industry Customer Experience 40

FICO

JUNE 24, 2019

The goal is the same for everyone —minimize fraud losses while effectively balancing customers’ experiences and operational expenses. Many different providers—whether associations, processors, switches or analytic firms—have begun to offer unique fraud scoring models, targeting different products, channels and customer segments.

Fraud 40

Fraud Comparison Industry Customer Experience 40

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

FICO

JANUARY 9, 2018

Do I have analytics to predict who’s likely to roll to bucket 2? (I I say that knowing that few organizations have analytics that predict bucket-to-bucket roll. How do I up the ante to work heavy workloads in bucket 1 adequately, while maintaining a good customer experience? Review the whole bank’s operating model.

Analytics 40

Analytics Regulation Data social media 40

Insights on Business

FEBRUARY 3, 2019

The future is here with the convergence of technologies and capabilities including AI, robotic process automation, blockchain, advanced analytics and cloud. The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact.

Customer Experience 157

Customer Experience social media Case Study Video 157

Gonzobanker

SEPTEMBER 27, 2016

The scandal at Wells Fargo this past month has certainly put a cloud over our business, but I believe Wells is just another symptom of our industry trying to operate an obsolete business model. Meanwhile, I see an urgent need to improve our marketing capability with digital, analytics and the need to address a positively archaic call center.

Retail 60

Retail Strategy Training Compliance 60

Gonzobanker

APRIL 28, 2016

They evolve their operations to find the optimal workflow and supporting processes to overcome every new obstacle. Mortgage Originations An integrated point of sale for online applications and origination system supporting a digital loan file with built-in compliance checks, interfaces to vendors (e.g.,

Regulation 60

Regulation Management Community Bank System 60

CB Insights

FEBRUARY 13, 2020

These APIs handle everything from acceptance and processing to settlement and reconciliation, while ensuring compliance and security. Sigma aims to streamline business operations. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations.

Online 98

Online Company Retail Payments 98