Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

NOVEMBER 24, 2020

Customers who access their accounts can use them to unlock their vehicles and power many of their features remotely, and many had long requested such a security upgrade from Tesla. Other companies are leveraging advanced technologies like artificial intelligence (AI) and machine learning to boost their onboarding solutions.

Online 272

Online Report Customer Experience Analytics 272

Cisco

APRIL 12, 2022

I fondly recall in the not-too-distant past, Bank of America radio commercials boasting about its branch network. In the lighthearted radio commercial, the person was giving directions and using the location of Bank of America branches as where to turn. This is where Cisco technology can help. Optimize branch operations.

America 109

America Customer Experience Operations Survey 109

PYMNTS

FEBRUARY 28, 2020

Our goal is to deliver a compelling and optimal customer experience across all channels, not just one.”. Conrad also said the bank is working to make sure all of its customers have access to online banking. Net income CAGR was 8.2 percent throughout the same time period.

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

FEBRUARY 13, 2020

In her role, Burgess will “focus on delivering improved customer experiences and increasing P2P usage across Santander’s expansive footprint to foster an international payment network.” She also helped to expand Apple Pay into Asia and Europe, enabling the service to be used by thousands of merchants.

Apple 225

Apple Payments Customer Experience America 225

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations. About The Restaurant Readiness Index.

Innovation 123

Innovation Management America Customer Experience 123

PYMNTS

OCTOBER 16, 2020

Jess Turner, Mastercard’s executive vice president for North America Products and Innovation, tells PYMNTS the venture is just one part of the firm’s push to help gig workers get benefits. Mastercard has teamed with portable-benefits platform Stride to make it easier for gig workers to buy healthcare coverage. The tie-up will give U.S.

America 291

America Innovation Customer Experience Industry 291

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

FEBRUARY 13, 2020

In her role, Burgess will “focus on delivering improved customer experiences and increasing P2P usage across Santander’s expansive footprint to foster an international payment network.” She also helped to expand Apple Pay into Asia and Europe, enabling the service to be used by thousands of merchants.

Apple 150

Apple Payments Customer Experience America 150

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. And retailers are making bigger bets on [ omnichannel ] technology.”.

Innovation 101

Innovation Mobile Retail Regional 101

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

AUGUST 12, 2020

The solution will consist of “Accounting, Banking & Financials, Inventory, Production & Distribution, Purchasing & Operations, Sales, Service, & Support, Asset Maintenance & Management and Analytics & Reporting,” according to the release. ” .

Software 116

Software Customer Experience Analytics Resources 116

Accenture

AUGUST 15, 2019

Now, it’s becoming clear that the combined workforce of people and machines is what will help banks capture the most value from technology-enabled back-office change. Evolving the back office will also require new skilling for workers in a shortened time frame, as technology skills can quickly become obsolete.

Operations 150

Operations Survey Strategy Examples 150

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Financial firms are in the process of moving new and legacy customer-facing applications to the cloud.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

MAY 22, 2018

-based company whose artificial intelligence-powered software platform enables in-home network security for network operators, after a Series B funding round. This investment round will help CUJO AI meet growing international demand, particularly in North America, Europe, and APAC,” a spokesperson for the company said. “In

Security 108

Security Capital Customer Experience Mobile 108

PYMNTS

DECEMBER 28, 2018

bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. Bank technology provider nCino has kept this challenge in mind throughout 2018. PYMNTS: Can you provide some insight into what technologies are affecting these markets? ?.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

JANUARY 11, 2017

NEC Corporation of America, a provider and integrator of IT, communications, networking, retail and biometric solutions, announced Tuesday (Jan. In a press release , NEC said it will deliver the TWINPOS G5100 POS that features a stylish customer display to run promotions and share information with customers.

United States 100

United States America Retail Customer Experience 100

South State Correspondent

MARCH 23, 2022

and became the most valuable bank in Latin America. Their secret – fanatical customer service. It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. Step 2: Invest in Products That Engage The Customer.

Branding 221

Branding social media Strategy Data 221

PYMNTS

JANUARY 20, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021, " Frere shares three examples of how embedded B2B finance is already being utilized successfully in today's economy. We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers.

Payments 175

Payments Examples Software Management 175

PYMNTS

DECEMBER 3, 2019

In today’s top payments news, Wells Fargo has selected former Santander head executive Scott Powell to be its new chief operating officer. operations. Wells Fargo has tapped former Santander head executive Scott Powell to be its new chief operating officer. He will also serve on the bank’s operating committee.

Fintech 132

Fintech Colorado Payments Operations 132

Bobsguide

FEBRUARY 22, 2022

This project has served as an impetus for us to address customer and employee frustration points, simplify and de-risk how we do business, and make us more agile in adapting to future digital technology, customer and regulatory expectations.

Software 78

Software Wyoming Idaho Nevada 78

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

OCTOBER 21, 2016

According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. The fleet management market is estimated to grow from $9.54 billion in 2016 to $27.9 billion by 2021 at a CAGR of 23.9

Management 100

Management Marketing Regional System 100

PYMNTS

SEPTEMBER 17, 2018

However, the segment has grown quickly, and Amazon, along with its competitors, is seeking to ramp up its focus on technology, product offerings and logistics. Amazon India’s director of customer experience andmMarketing, told the New York Times that the company’s “next 100 million customers will have to be in the vernacular language.”.

Retail 166

Retail Arkansas Customer Experience Online 166

Accenture

SEPTEMBER 13, 2019

Conrad leads our core payments practice in North America. Working directly with our financial services clients on strategic, operational and technical issues, he is on the front lines of the evolution of real-time payments. Digital technologies have conditioned us to crave immediacy. We get packages delivered in an hour.

United States 151

United States Payments US Survey 151

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. As part of Restock Kroger, we have already started to redefine the grocery customer experience and expand the coverage area for our anything, anytime and anywhere offering.

Retail 108

Retail Customer Experience America Software 108

Insights on Business

JUNE 14, 2018

The next evolution facing banking institutions is taking place in the digital reinvention of our current and future technologies. Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

PYMNTS

JANUARY 30, 2020

This week, Mastercard and Cardlay announced a collaboration that will see Mastercard connecting its network of European issuing banks to Cardlay’s commercial card technology, which unlocks corporate card transaction data for value-added services, including automated expense management and VAT claim processes. Bankin’ Steps Into Payments APIs.

Data 161

Data Fintech Cards Software 161

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Starting with the Middle East, we saw organic growth across the Indian subcontinent, spreading into Southeast Asia, then Europe, and finally America.

How To 136

How To Risk Management Technology US 136

PYMNTS

SEPTEMBER 6, 2016

That’s the backdrop for the nearly hour-long conversation that Karen Webster had about the role of payments security in digital business transformation with CA Technologies Director of Payments Security James Jenkins. Jenkins also referenced the mind shift — not just the technology shift — that is accelerating the pace of innovation.

Security 100

Security CA Payments Big Data 100

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

FICO

NOVEMBER 16, 2022

65% of the respondents indicated that their companies plan to increase operational expenditure for fraud management anywhere from 5% to 20%+. Rounding out the top three concerns were preventing reputational damage from failure to tackle fraud (56%) and operational costs in monitoring/investigating fraud (51%).

Fraud 52

Fraud Data Survey Regional 52

Celent Banking

FEBRUARY 24, 2017

When evaluating this year’s Model Bank submissions that are targeted at small business and corporate clients, we identified a number of excellent initiatives in each of the five overall categories: Customer Experience. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation.

Innovation 114

Innovation Boston Technology Meeting 114

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. The upscale apparel brand, according to a recent report , is opening an “experiential store” in the Mall of America in Minneapolis on Wednesday (Nov.

Retail 109

Retail New York City Minneapolis Branding 109

PYMNTS

MAY 21, 2020

At a high level, said Benson, conversion can be pictured along three “vectors,” including the actual form factor or technology the consumer has in hand (literally), the payment methods the consumer prefers and the “run time” of the transaction – literally, how long it takes to complete. For those firms whose customer bases stretch beyond U.S.

Payments 256

Payments Cards Online Apple 256