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Bank of America Is Going Head-to-Head With Venmo, Kind Of…

Perficient

Bank of America is ready to compete with Venmo by introducing a Zelle widget. The Zelle widget can be added to the home screen of a mobile device, similar to a weather widget, so that bank customers can send money. Zelle also appreciates customers’ privacy concerns, which is why you can’t see one’s bank balance via the widget.

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Return Season Hits Hard; Some Retailers See Bright Side Of Customer Experience

PYMNTS

With Mastercard putting a 49 percent tag on the eCommerce spike for the holidays, this year will be the toughest on record for handling what is a resource- and capital-intensive task. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience.

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Capital One To Focus On Digital, Close 37 Locations

PYMNTS

Capital One is going to increase its focus on digitization and close 37 branches around the U.S., Our customers are increasingly engaging with us digitally,” said Capital One spokesman Derek Conrad. “We Our goal is to deliver a compelling and optimal customer experience across all channels, not just one.”.

Capital 209
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Network Security Firm CUJO Raises More Capital

PYMNTS

This investment round will help CUJO AI meet growing international demand, particularly in North America, Europe, and APAC,” a spokesperson for the company said. “In The platform helps various departments reduce costs, save time and deliver additional value to their customers.”.

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PayPal Provides $5M In Grants To Support Minority Businesses

PYMNTS

He said to do so they must take the long-term view while being mindful of the intersection of finance, operations and the customer experience while finding new methods to measure and address pain points. CFOs get typecast more than other executives as being just debit- and credit-oriented,” Rainey told PYMNTS.

San Jose 261
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Analyzing Santander Bank’s growth strategy: How the banking giant is investing in fintech

CB Insights

Founded in 1857, Spain-based Santander is one of Europe’s largest multinational banks, with a market capitalization of around $60B, and a long history in retail, business, and commercial banking. Santander currently has 102M customers and over 14,000 branches worldwide, including the US, Europe, and Latin America.

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New Report: SMS-Based Outreach Helps Merchants Authenticate Consumers, Boost Online Sales

PYMNTS

The companies said the partnership represents a digital transformation that can help banks reinvent the customer experience as well as swiftly and seamlessly assess each customer’s risk profile. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272