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Goldman Sachs: Marcus Deposits At $97 Billion As 2020 Ends

PYMNTS

Asked on the conference call with analysts about the roadmap for Marcus, and the competitive landscape, management stated that FinTechs such as Chime are relatively narrower in scope in their offerings than Goldman is; CEO David Solomon maintained that Goldman has a “more integrated offering” than competitors.

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Telecom — Is Your Digital Strategy Ruining Your Customer Experience?

FICO

Compare that experience to digital-first companies like Amazon and Apple, which have remarkable stickiness and growth, where the experience is frictionless and most issues are resolved quickly. Back in 2011, Gartner made the bold prediction that 85% of customer interactions would be managed without human intervention by 2020.

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Helping FI’s Develop Their ‘FinTech Sense’

PYMNTS

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The benchmarks are being set by non-banks.”.

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Post COVID-19 Customer Experience Imperatives

Perficient

COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic. In the Pega 2020 Global Customer Experience Study , Pega identified several key data points to which we should pay attention. Your customers have gone through significant personal events in 2020. Expectations vs Reality.

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What Quibi’s Flameout Teaches Us about Behavior Change

Perficient

Quibi launched in April 2020, just as the pandemic was upending public life. Explore our Digital Strategy practice to learn how we help clients understand users to create the next generation of digital businesses, products and services. Prompt: triggering action now.

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Singapore’s OCBC Bank Approves Mortgages in 60 Minutes

FICO

Instant Mortgages, Just Add Data and Decision Management. The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. In 2020, 30% of loans were signed-up through this platform.

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J.P. Morgan Looks Toward Payments Modernization

PYMNTS

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

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