2020 Digital Strategies Innovation Management 
Perficient
SEPTEMBER 29, 2020
The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.
PYMNTS
JANUARY 28, 2020
Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. But that’s not the whole story, of course.
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Perficient
FEBRUARY 25, 2021
When management disagree on CX goals, priorities or projected impact, delivery teams are left holding the bag. For most organizations and their customers, 2020 was a year eventful beyond measure. Despite the uncertainty, CX and digital leaders must be vigilant in identifying fast-changing customer expectations. Heels dug in.
Perficient
DECEMBER 10, 2020
COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic. In the Pega 2020 Global Customer Experience Study , Pega identified several key data points to which we should pay attention. Your customers have gone through significant personal events in 2020. Expectations vs Reality.
PYMNTS
JANUARY 11, 2021
Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.
FICO
FEBRUARY 9, 2021
Instant Mortgages, Just Add Data and Decision Management. The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. In 2020, 30% of loans were signed-up through this platform. by Nikhil Behl.
PYMNTS
NOVEMBER 23, 2020
Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. A Digital-Only Focus. The publicly traded company reported its digital sales increased by 202.5 percent year over year in Q3 to $776.4
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