Perficient

DECEMBER 10, 2020

COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic. The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. Your customers have gone through significant personal events in 2020. Expectations vs Reality.

Customer Experience 340

Customer Experience Leadership Study Groups 340

Bank Innovation

FEBRUARY 6, 2020

is staking its consumer-banking strategy on digital technology. In 2020, that push will be spearheaded by a new team of executives. Three of the group’s top leaders — the chief executive officer, the head of digital technology and the chief of digital customer experience — have moved to new roles or […].

Digital Strategies 221

Digital Strategies Strategy Customer Experience Technology 221

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. But that’s not the whole story, of course.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. A Digital-Only Focus. The publicly traded company reported its digital sales increased by 202.5

New York 214

New York Survey Digital Strategies Mobile 214

Perficient

OCTOBER 29, 2020

Quibi launched in April 2020, just as the pandemic was upending public life. Explore our Digital Strategy practice to learn how we help clients understand users to create the next generation of digital businesses, products and services. Prompt: triggering action now.

US 294

US social media User Experience Digital Strategies 294

Perficient

SEPTEMBER 29, 2020

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. I am the Chief Digital Strategist for Perficient. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. In addition to Alexa, the restaurant chain is also turning to other digital innovations.

Retail 139

Retail Strategy United States Comparison 139