Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. We are entering the “tech decade” in banking.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Perficient

AUGUST 28, 2020

Utility companies have had a hard summer in 2020! Blackouts and brownouts caused by fires in the West, and Storms on the East Coast and in the Gulf have filled the news.

Analytics 340

Analytics Company Data Comparison 340

Perficient

OCTOBER 26, 2020

Perficient was listed in Forrester’s recent report, “The Forrester Wave : Digital Process Automation Service Providers, Q3 2020, The 13 Providers That Matter Most And How They Stack Up.” Consulting offerings that cover strategy, user experience, and change management, along with technology. Market Presence. Learn More.

Report 294

Report Strategy US User Experience 294

South State Correspondent

JANUARY 30, 2024

Marketing and technology (IT) are two budgets that have taken the most significant hit. IT is spending as a percentage of revenue compared to years past, like 2019, when banks did not invest enough in IT, and 2020, when banks had to spend more than revenue growth allowed because of the pandemic. and 11.1%, with a median of 8.1%

Capital 195

Capital Operations Customer Experience Comparison 195

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. How other companies developed the case for embedding intelligence in their order management and the benefits they realized.

Customer Experience 238

Customer Experience Study System Management 238

Perficient

OCTOBER 28, 2020

Perficient was included in Forrester’s recent report, “Now Tech: Digital Process Automation Services, Q3 2020, Forrester’s Overview of 20 Digital Process Automation Service Providers.” Forrester’s Now Tech report examines service providers for their work with DPA technologies and analyzes each vendor in two categories: Market presence.

US 294

US Strategy Customer Experience America 294

Perficient

JANUARY 12, 2021

Customers want to have an overall engagement with their financial institution around products and services that are easy to use, convenient, safe, and maintain their privacy. Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Small Business Innovation. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. Modal delivers the best consumer experience, which is what sets it apart. It supported the collaboration between American Honda and Modal.

Oklahoma 253

Oklahoma Branding Tools Online 253

Perficient

SEPTEMBER 29, 2020

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. There’s the experience, there’s the business operations, and there’s the technology and data that has to drive it.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

SEPTEMBER 23, 2020

People for whom dining out is one of life’s best pleasures have had a rough time in 2020, and it’s probably going to stay weird for a while. Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. million in 2020 as consumers continue to heavily rely on these services.

Mobile 245

Mobile New York City Fraud New York 245

Abrigo

FEBRUARY 13, 2020

Using a banking relationship manager helps your financial institution capture all customer/member information in a consistent, efficient manner. However, proximity to branches is becoming less and less important to customers and members. Power’s 2020 Customer Satisfaction Survey. Learn more.

Community 273

Community Lending Management Innovation 273

Perficient

DECEMBER 15, 2020

Badges accompany each hotspot for customers to track their progress during the interactive tour, translating into energy savings and environmental impact such as a running total of hypothetical trees planted, or gallons of gasoline saved. This microsite launched successfully in June 2020.

Tools 475

Tools Policies Industry Community 475

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

JULY 24, 2020

Green said he thinks it’s tough to build an omnicommerce system that can give consumers a customized experience in both the physical and virtual worlds. Getting the technology, processes and staff training into place has been hard. He added that if any small part goes wrong, the system doesn’t work.

Retail 225

Retail Training Customer Experience System 225

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

NCR

FEBRUARY 7, 2018

Creating a strong customer experience needs to be a priority for all financial institutions in today’s environment. percent) still only take an ad-hoc approach to their omni-channel strategies, resulting in a ‘shallow’ customer experience, IDC found. Nearly half of banks (46.4 A further 36.5

Customer Experience 49

Customer Experience Regional Meeting Strategy 49

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Perficient

NOVEMBER 23, 2020

in 2020 to reach $848.1 As eMarketer accurately points out, not only is there an increased demand for healthcare products (specifically PPE) within healthcare facilities, new customers have entered this vertical who have never purchased these types of products before. then you likely have upped your PPE game in 2020 due to COVID.

Company 354

Company Customer Experience Conference Guidelines 354

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Perficient

SEPTEMBER 25, 2020

2020 has offered us some big surprises that I don’t think any of us could have predicted. Epi’s robust personalization experiences are something I’ve longed for in the B2B space, and Insite’s unique stronghold on the B2B manufacturing and distribution market will no doubt be an asset for Episerver. Which brings me back to Spire CMS.

Customer Experience 262

Customer Experience US Tools Conference 262

Abrigo

MARCH 3, 2022

By leveraging their strengths in relationship lending and their access to technology in order to grow the small business loan portfolio profitably. CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market.

Lending 195

Lending Community Marketing Community Bank 195

Abrigo

FEBRUARY 27, 2020

Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. Abrigo’s 2020 Business Lending Readiness Survey found many bankers are dealing with processes that stymie those efforts. Be ready to weather tighter times better than peers.

Lending 243

Lending Survey Data System 243

Perficient

JULY 27, 2020

Easily found by leveraging Google Analytics or a comparable platform, this information can provide a look back at some historical data from the previous year, enabling you to compare that with a more specific timeframe from 2020. The behavior of new vs. returning customers. People / Process / Technology. Geographic location.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

JANUARY 13, 2020

As 2020 gets into full swing, artificial intelligence (AI) is in a peculiar position. You can bet on its arrival during the 2020s though — at least according to the message sent as part of the latest PYMNTS Masterclass with Brighterion , an AI-focused company owned by Mastercard. Take just a few data points: 63.6 Value Of Speed.

Fraud 207

Fraud Customer Experience Data Technology 207

Gonzobanker

FEBRUARY 8, 2022

It’s been a long two years since bankers and investment bankers nationwide made their annual pilgrimage to the Arizona desert for the Acquire or Be Acquired conference – and ohhh man, a completely different world has emerged since the January 2020 get-together! Let’s put COVID aside for a minute. Only the niched will survive.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. Only days ago, startup Spryker secured $130 million for its B2B eCommerce technology, while Mirakl landed $300 million in September, pumping the firm's valuation up to $1.5 The Rise of the Marketplace.

Online 302

Online Meeting Payments Fintech 302

Perficient

MAY 17, 2022

” In March 2020, due to COVID lockdowns, the Seasonally Adjusted Annual Rate (SAAR) of auto sales collapsed to 11.4 months in 2021 – and in 2020, the car loan length for used cars was longer than for a new car. Empathy helps lenders provide an experience where borrowers feel respected, understood, and supported.

Strategy 294

Strategy Customer Experience Study Technology 294

Perficient

OCTOBER 19, 2020

Financial institutions must begin now to prepare a solid 2-year plan to manage this transformation; otherwise, they will lose ground to new competitors entering their footprint. Video tools such as Zoom and Microsoft Teams provide greater personalization and interaction with the customer than phone calls.

Video 520

Video Security Tools Strategy 520

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Retrieved August 04, 2020, from [link]. 1 Gownder, J.,

User Experience 427

User Experience Innovation Branding Customer Experience 427

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. The consumer demand for digitization and customer-centric banking is higher than ever.

How To 195

How To Lending Software Survey 195

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195