PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

JULY 31, 2019

Even in 2019, there persists this idea in the mainstream that invention stems from the epiphany and late-night toil of the solitary scientist. Those companies, so young and without much of familiarity with payments, will usually need bank sponsors, program managers and other such types of partners , he said. “We

Fintech 192

Fintech Innovation US Payments 192

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. IBM Signs On to Sponsor Bank Innovation Ignite. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

Insights on Business

FEBRUARY 10, 2019

Welcome to Think 2019 in San Francisco, CA! Download the NEW IBM Events app for Think 2019. See the full Think 2019 conference guide. 10:30 AM – 11:10 AM | Session ID: 4305 | Next: A New Digital Bank Needs a New Customer Service Experience. View a financial services video playlist on YouTube.

San Francisco 79

San Francisco blockchain Conference Video 79

Bank Innovation

JANUARY 27, 2020

customers, the company confirmed to Bank Innovation on Monday. in August 2019, has 5 million customers globally. What’s made us successful is that we’ve had a number of years globally to figure out what design, usability and overall customer approach […]. The company, which launched in the U.S.

US 243

US Digital Banking Innovation Company 243

PYMNTS

DECEMBER 31, 2018

Your approach to cash management, the back office, the way your staff engages with customers, the layout on the front end — all these elements of the brick-and-mortar store have to be addressed because it’s a business-change solution, not an incremental development. They’re starting to bake self-service into their strategic plans.

Innovation 150

Innovation Retail eBook Branding 150

Bank Innovation

MARCH 12, 2019

Lisa Frazier, Head of Innovation at Wells Fargo, says the bank wants to use artificial intelligence not just to make their customers' experience smoother and more delightful, but to help them make better financial decisions as well.

Customer Experience 186

Customer Experience Data Fintech Innovation 186

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. percent between 2017 and 2019, down from 5.1 percent between 2014 and 2016.

Payments 150

Payments Customer Experience Survey Capital 150

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. 1 Accenture 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Instead of departments like IT, they’ve created departments that correspond to a customer’s journey. Financial management.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

JANUARY 30, 2020

Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum.

Security 182

Security Fraud ATM Cards 182

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Read what he had to say below.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

FICO

JANUARY 6, 2020

Here are the 5 customer development posts from 2019 with the most views on the FICO Blog. Consumer Banking Predictions 2019: Four Trends to Watch. In 2019, it will become increasingly clear that these transformation projects require more than just new technology, they also require significant organizational changes.”. .

Data 52

Data Analytics Lending Trends 52

Cisco

APRIL 7, 2019

We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Big Data is your mountain and your goldmine.

Trends 64

Trends Cyber Security Big Data Analytics 64

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. One of the top AI trends to watch in 2019 will be the growth of edge AI across applications. Look for increased investment to the sector in 2019 and beyond. Track all the 2019 AI 100 startups in this brief on our platform.

Trends 78

Trends Training Data Apple 78

Bank Innovation

JANUARY 3, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 3, 2019.

Regulation 243

Regulation Video California Data 243

PYMNTS

FEBRUARY 5, 2020

The innovative hub addresses the industry’s plea for an easy, automated way to exchange transaction information. Phixius lets businesses share payment-related data to “improve fraud protection, automate manual processes and improve customer experiences,” according to the announcement. billion payments, up 7.7

Data 130

Data blockchain Fraud Customer Experience 130

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

FEBRUARY 24, 2020

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. It ran a fashion show at 25 stores in March 2019.

Retail 210

Retail Branding New York City Indiana 210

Bank Innovation

SEPTEMBER 6, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, September 6, 2019.

Tools 170

Tools Video Branding Innovation 170

Abrigo

SEPTEMBER 2, 2020

See how digitization can improve customer experiences. One reason some community financial institutions may be reluctant to adopt more digitalization is due to the belief that it leads to a more impersonal customer experience. Capitalizing on PPP innovations for a better experience. Credit Risk Management.

Lending 259

Lending Community San Antonio Survey 259

Cisco

APRIL 7, 2019

We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Big Data is your mountain and your goldmine.

Trends 48

Trends Cyber Security Big Data Analytics 48

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

Abrigo

SEPTEMBER 2, 2020

See how digitization can improve customer experiences. One reason some community financial institutions may be reluctant to adopt more digitalization is due to the belief that it leads to a more impersonal customer experience. Capitalizing on PPP innovations for a better experience. Credit Risk Management.

Lending 195

Lending Community San Antonio Survey 195

FICO

APRIL 9, 2019

Along with this comes expectations of better experiences, on-demand access and deeper insights. The good news is that consumer-permissioned data is providing the industry a platform for further innovation. Utilizing personal financial data effectively is one of the best ways to improve the customer experience.

Security 66

Security Innovation Data Customer Experience 66

Alex Jimenez

FEBRUARY 27, 2019

IBM Think 2019 Campus. As noted in a previous post, I attended IBM’s Think 2019 conference in San Francisco earlier this month. The topics discussed varied from arcane technology topics to discussions about general innovation. The hot topics that I heard during these four days were: AI, Cloud, Diversity, and Innovation.

blockchain 40

blockchain Conference Security Innovation 40

FICO

DECEMBER 18, 2018

Here’s my advice for 2019 in a nutshell: With IFRS 9 impacts and €780 billion of NPL in Europe alone, stop reading about AI and start thinking about optimization. And with all of this, we are yet to see where open banking comes into play for those managing the in-arrears portfolios. OK, let me unpack that.

Analytics 45

Analytics Regulation Regional Marketing 45

Insights on Business

FEBRUARY 4, 2019

Innovation: How can we make it work better for everyone? When we talk about innovation, it’s not simply about introducing a new idea or implementing a new feature or a product capability. Innovation requires creativity, openness, and collaboration. Success is achieved through innovation by a collaborative effort.

Innovation 79

Innovation Software US Management 79

Bank Innovation

JANUARY 24, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 24, 2019.

Video 221

Video Tools Customer Experience Innovation Strategies 221

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. Solid evidence of that was provided during the recent first-quarter 2019 earnings season.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. sales has swelled to 39 percent since March, up from 20 percent in 2019.

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Domino’s has GPS tagged 400 U.S.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

JANUARY 21, 2019

It also goes with the territory anytime a new innovation comes to market. “I Ten years later, you couldn’t get a car without them,” noting that some innovations quickly become a consumer standard because they completely upgrade and transform the experience. Currently, cash flow is managed around when money is coming in.

Payments 185

Payments Innovation ATM Cards 185

FICO

OCTOBER 12, 2022

Tue, 07/02/2019 - 02:45. Innovators are shoring up their market share by opting for cloud-hosted platform technology more typically favoured by banks. In the telco industry, success often hinges on a continual series of modest steps and small innovations, each building on what has worked before. FICO Admin. by Tim Young.

Marketing 96

Marketing Analytics Customer Experience Data 96

FICO

NOVEMBER 16, 2022

Tue, 07/02/2019 - 02:45. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. One of the key themes that we saw in the results is the continued investment in enterprise fraud management systems. Pain Points in Fraud Management Vary by Region.

Fraud 52

Fraud Data Survey Regional 52