Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. — IBM FinTech (@IBMFinTech) May 22, 2018. ." Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

ForwardBanker

JANUARY 24, 2018

The customer experience has solidified itself at the top of the podium as a competitive differentiator and deal breaker. If onboarding is one of the first impressions treasury management clients get of their bank, it makes sense that many banks are eyeing up the lofty idea of re-engineering their current processes.

Technology 28

Technology Customer Experience Management Banking Trends 28

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

William Mills

SEPTEMBER 25, 2018

Voice reads key and then can access the dashboard manager where you can then log into a variety of apps like Credit Karma, Amex, Bank, etc. VoiceBiometrics, Password Manager, voice driven payments, digitizes ID’s, (not a digital ID), They are an identity provider. ^DG. Fortress ID is a password manager. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. They will also be more heavily staffed to create a more concierge-guided experience for consumers. Macy’s racked up earnings per share (EPS) of $.27

Retail 109

Retail Customer Experience Mobile Report 109

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. In The Forrester New Wave : Conversational Computing Platforms, Q2 2018 , IBM’s solution was rated the top solution. As a result, at IBM Think 2019 you’ll be able to find a number of client-led sessions. First of all, why IBM in the chatbot arena?

Technology 144

Technology Video social media Case Study 144

Insights on Business

FEBRUARY 7, 2019

Now, advances in technology are finally enabling them to plan for the retirement that they want by automating a critical part of financial planning: wealth decumulation. When they do, advisors find it difficult to balance the cost of managing the client with the potential revenue. Meanwhile, average life expectancy inches ever-upwards.

Technology 102

Technology Study Security Management 102

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. This year’s judges are: Sid Dash , research director at Chartis for risk management analytics. Tanya Andreasyan , editor at Banking Technology.

Analytics 40

Analytics Conference Compliance Innovation 40

PYMNTS

FEBRUARY 5, 2020

George Throckmorton, NACHA managing director and executive director of Afinis Interoperability Standards, said using the conventional bilateral agreements for payment data sharing “limits broader industry adoption” and doesn’t meet expectations. percent over 2018. percent over 2018. trillion, up almost 9 percent from 2018.

Data 130

Data blockchain Fraud Customer Experience 130

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. 2018, November 01). 1 Gownder, J.,

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

SEPTEMBER 20, 2018

With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. The acquisition of Marketo widens Adobe’s lead in customer experience across B2C and B2B, and puts Adobe Experience Cloud at the heart of all marketing.”.

CA 143

CA Customer Experience Leadership Software 143

NCR

MARCH 19, 2018

Of the many new tools and innovations that have had an impact on how people live their lives in recent years, one of the most significant is voice technology. At the moment, voice technology is still largely a novelty, used only for simple tasks that don’t carry too much importance. Banking.com (@bankingdotcom) March 19, 2018.

Technology 74

Technology Tools Survey ATM 74

PYMNTS

AUGUST 29, 2019

Barclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. We know that getting [the] customer experience right is vital for a restaurant to build loyalty among its clientele,” said Nicole Olbe, managing director of partnerships at Barclaycard Payment Solutions.

Payments 116

Payments Customer Experience System US 116

FICO

AUGUST 1, 2018

Luckily, Decision Management (DM) technology has been invented and has come a long way since AC/DC released this epic anthem in 1975. With solutions like the FICO Decision Management Platform (DMP), the journey from novice to rockstar can be faster than a speed metal riff. Merchant Onboarding: The need for speed.

Management 58

Management DC Examples Customer Experience 58

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

MARCH 12, 2018

million — a 38-fold increase — according to a February 2018 report by The Insight Partners. The second trend is closely tied to the first: As technological awareness and product choice expand, AI-based startups have proliferated to deliver to the industry the capabilities it needs to meet the rising expectations of the consumer base.

Customer Experience 144

Customer Experience Retail Analytics Technology 144

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. Digital-only banks, fintechs and bigtechs have the right mix of entrepreneurial ingenuity and technology capability to make irreversible inroads into corporate banking—including corporate payments.

Payments 150

Payments Customer Experience Survey Capital 150

South State Correspondent

MARCH 23, 2022

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. Closely aligned with customers service, bank management recognized early on during its maturity that it needed a platform ecosystem to drive engagement.

Branding 221

Branding social media Strategy Data 221

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

PYMNTS

MAY 2, 2018

Synchrony , the financial services company, announced news on Wednesday (May 2) that customers can now use voice commands to manage their Amazon.com Store Card. We’re harnessing voice technology to let consumers manage their Amazon Store Card in a way that’s most convenient to them.”.

Cards 134

Cards Customer Experience Retail Tools 134

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Carmelle Cadet, IBM Blockchain Payments Business Development Manager. Craig Rector, IBM Offering Management, Commercial Payment Solutions. 10:45-11:30 AM.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

SEPTEMBER 20, 2017

As business travel plays catchup to the consumer travel space and the technology deployed to improve the traveler experience, companies now enjoy a market saturated with choices for travel booking, expense management and traveler management. Machine learning, Brindley explained, could help companies achieve both.

Policies 122

Policies Analytics Meeting Management 122

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

Accenture

AUGUST 15, 2019

Now, it’s becoming clear that the combined workforce of people and machines is what will help banks capture the most value from technology-enabled back-office change. Evolving the back office will also require new skilling for workers in a shortened time frame, as technology skills can quickly become obsolete.

Operations 150

Operations Survey Strategy Examples 150

Cisco

MARCH 26, 2021

Financial institutions are working diligently to capture the opportunity to deliver a better customer experience with greater convenience and operational efficiency. Customer experience and operational efficiency have quickly become how retailers differentiate themselves in a crowded market. The future of retail is here.

Customer Experience 71

Customer Experience Retail Operations Security 71

Insights on Business

OCTOBER 11, 2018

Open banks can use and share customer data through APIs for a broader end-to-end customer experience and connect their banking apps both internally and externally to the ecosystem. IBM at Sibos 2018. Stay tuned for more blogs on Sibos 2018! This is essential. Visit the IBM booth (#F22) at Sibos.

Meeting 111

Meeting Customer Experience System Guidelines 111

William Mills

MAY 17, 2018

The two-day, sold out event took place May 7-8, 2018 at Mercedes-Benz Stadium and welcomed 1,300 attendees (comprised of entrepreneurs, financial executives, venture firms and media). The technology is being used to help consumers manage their money without actively thinking about doing so.

Georgia 40

Georgia Technology Fintech Atlanta 40

PYMNTS

AUGUST 20, 2018

Automation, bots, blockchain — the deluge of technologies flooding the enterprise today can be overwhelming. Ninety-eight percent year-over-year growth in online searches for “machine learning” signals a pressing need for organizations to quickly educate themselves and adopt the technology, according to O’Reilly Research.

blockchain 103

blockchain Survey cryptocurrency Technology 103

PYMNTS

DECEMBER 8, 2017

It was a mixed bag of funding, with a few startups working in more traditional B2B technology, including expense management and SaaS. Expense Management. We’ve been able to solve some of our customers’ biggest payment problems, from multimillion-dollar B2B payments to day-to-day expenses.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

PYMNTS

JANUARY 18, 2018

In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. This means FIs will not only invest in innovative technologies, but will also have a deep understanding of these tools and how they can improve operations.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

MARCH 14, 2017

It can be a challenge for restaurants to integrate the latest technologies given the tight margins under which most operate. To enable the restaurant space, cloud-based technology solution ShopKeep just announced the acquisition of online ordering software ChowBOT from Meerchant.

Mobile 101

Mobile Online Software Tools 101

PYMNTS

JANUARY 9, 2019

million deal closed at the end of last year, and is the second transaction in two months for Paya, which said in November that it bought Stewardship Technology , a payments facilitator (payFAC) that serves nonprofits and faith-based organizations. Cohen told Webster that First Billing is “in the right spot with the right technology.”

Software 158

Software Ohio Strategy Technology 158

PYMNTS

JULY 24, 2019

Discover, as it turned out, beat expectations on both the top and bottom line — driven by strong loan growth, particularly in card products, and what CEO Roger Hochschild described as better management and discipline exerting downward pressure on charge-offs and delinquencies in its personal loan business. billion in 2018.

Cards 108

Cards Trends Customer Experience Lending 108

PYMNTS

MAY 25, 2016

With the introduction of EMV chip technology in Oct. billion in 2018 — an increase of more than 100 percent. Retailers face a daunting task managing the complexity of payment processing, taxes, duties and fraud, while delivering a frictionless customer experience.”. billion in 2015, to $6.4

Fraud 109

Fraud Taxes Retail Tools 109

CB Insights

AUGUST 1, 2018

The packaging landscape is changing rapidly in 2018 amidst pressure from corporate shareholders and shifting consumer preferences. Consumers want packaging that’s easier to manage, better suited to e-commerce, and more environmentally friendly. E-Commerce: 2018 Trends and Beyond. Become a CB Insights customer.

Industry 35

Industry Customer Experience Trends Branding 35

PYMNTS

JULY 24, 2019

By the end of 2018, the RTP network reached a little more than half of U.S. Last month, payment company PayFi and The Clearing House (TCH) partnered to bring real-time payment technologies to community banks. We still have work to do on the security side,” said Jon Zimmermann , senior product manager, electronic products at Fiserv.

Payments 167

Payments Survey Community Bank Fraud 167

FICO

MAY 8, 2019

a leading payments technology company, has achieved significant results by creating a centralized underwriting management solution on the FICO® Decision Management Platform (DMP). For its achievements, Worldpay won the 2018 FICO® Decisions Award for Customer Onboarding & Management. Worldpay, Inc.,

New York City 51

New York City Management Innovation New York 51