William Mills

MAY 8, 2018

William Mills Agency will be live blogging at FinovateSpring 2018. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2018. He has more than 34 years of experience in financial technology and is a recognized leader in financial and technology marketing.

social media 40

social media Customer Experience Marketing Strategies Strategy 40

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. — IBM FinTech (@IBMFinTech) May 22, 2018. . Enter the platform.

Technology 93

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William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. Cashoff integrated with global brands. They see themselves as a platform for managing digital identity, secure by biometrics.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. They will also be more heavily staffed to create a more concierge-guided experience for consumers. Macy’s racked up earnings per share (EPS) of $.27

Retail 109

Retail Customer Experience Mobile Report 109

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. In The Forrester New Wave : Conversational Computing Platforms, Q2 2018 , IBM’s solution was rated the top solution. Experience a live demo of Digital Human, and see what’s driving their adoption and how it’s being applied in the real world at Think.

Technology 144

Technology Video social media Case Study 144

NCR

MARCH 19, 2018

Of the many new tools and innovations that have had an impact on how people live their lives in recent years, one of the most significant is voice technology. At the moment, voice technology is still largely a novelty, used only for simple tasks that don’t carry too much importance. Banking.com (@bankingdotcom) March 19, 2018.

Technology 74

Technology Tools Survey ATM 74

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Automation has come to several industries.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

AUGUST 13, 2020

As Amazon, Target and Walmart hog the spotlight with a steady stream of newsworthy notices, grocery giant Kroger has been assiduously implementing, and benefiting from, a three-year-long digital transformation that has quietly made the brand into an eCommerce powerhouse. Finance reported earlier this year. “As

Online 196

Online Customer Experience Report Technology 196

PYMNTS

DECEMBER 17, 2020

Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Fraudsters are looking to falsify these promotions, however, putting merchants in an untenable situation that requires a brand-new approach to fix.

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Fraud Online Retail Examples 255

PYMNTS

FEBRUARY 7, 2019

The company has grown rapidly, and in 2018 it bought Flight Club, a rare sneaker consignment outfit. Goat Group’s customers skew younger and are digitally knowledgeable, a demographic Foot Locker is trying to attract. . “We With Foot Locker’s investment, Goat Group has raised $197.6 million so far.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

MAY 2, 2018

“The Store Card skill for Amazon Alexa demonstrates our focus on exploring new ways to deliver the best possible experience to our customers,” said Tom Quindlen, executive vice president and CEO, Retail Card at Synchrony. The new Synchrony-backed credit cards are expected to be released later in 2018. “In

Cards 134

Cards Customer Experience Retail Tools 134

PYMNTS

DECEMBER 15, 2017

Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. They saw technology as antithetical to that.

Retail 129

Retail Branding Mobile Tools 129

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

Insights on Business

FEBRUARY 22, 2019

The tendency that the big guys get bigger is known in the industry as the network effect because of customers’ preference of banks with a large network. Sometimes a particular aspect of a brand is extended to the company’s other products. 1] Source: Accelerating digital transformation in banking, Deloitte, Oct 2018. [2]

Branding 143

Branding FDIC Retail Leadership 143

Accenture

MAY 22, 2019

Digital-only banks, fintechs and bigtechs have the right mix of entrepreneurial ingenuity and technology capability to make irreversible inroads into corporate banking—including corporate payments. Customer experience mastery is core to their business models. Legacy systems deliver two-dimensional customer experiences.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

APRIL 30, 2018

Startup Amaryllis made an appearance at TRANSACT 18 in Las Vegas April 16 through 19 – the company’s first 10-by-10 booth at a major conference, noted CEO Mark Bishopp , and an experience that was right in line with the startup’s goal to make 2018 “the year of getting the word out” about Amaryllis.

Las Vegas 122

Las Vegas Conference Meeting Branding 122

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. percent since 2018. That includes beacons. New Beacon Growth.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

JUNE 29, 2018

Yael Cosset, Kroger’s chief digital officer, said, “We are incredibly excited about the potential of our innovative partnership with Nuro to bring the future of grocery delivery to customers today. ” Earlier this month, it was reported that Kroger beat earnings estimates for the first quarter of 2018. billion.

Retail 108

Retail Customer Experience America Software 108

PYMNTS

OCTOBER 11, 2018

Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store. For insight on how QSRs are responding to changing customer expectations, PYMNTS caught up with Carissa Ganelli, chief digital officer at Subway.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. Online Resale.

Online 101

Online Fraud Branding social media 101

PYMNTS

OCTOBER 4, 2019

Digital self-service kiosks and delivery options could help restaurants provide the seamless ordering experiences customers expect from their favorite brands. Enabling Customers to ‘Own Their Ordering Experiences’ With Self-Service. Deliver for Home-Based Customers.

Strategy 132

Strategy Cards Branding Customer Experience 132

PYMNTS

JANUARY 9, 2019

million deal closed at the end of last year, and is the second transaction in two months for Paya, which said in November that it bought Stewardship Technology , a payments facilitator (payFAC) that serves nonprofits and faith-based organizations. Cohen told Webster that First Billing is “in the right spot with the right technology.”

Software 158

Software Ohio Strategy Technology 158

PYMNTS

SEPTEMBER 21, 2018

The 2018 holiday shopping season has already started for people and organizations bent on fraud. That’s because merchants face the challenge of “balancing the customer experience with fraud prevention,” Phillips said. It’s not just about stealing products from shelves, of course.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

MARCH 22, 2019

Online brands are stepping into the world of brick-and-mortar, opening their own physical locations to help consumers experience their concepts in real life with the help of digital technology. Custom eCommerce framing startup Framebridge is opening its own in Washington, D.C., The 20 largest brands notched a 1.2

DC 109

DC Retail Maryland Fort Worth 109

CB Insights

AUGUST 1, 2018

The packaging landscape is changing rapidly in 2018 amidst pressure from corporate shareholders and shifting consumer preferences. Brands are looking for packaging that enhances the purchasing experience by including augmented reality features, preventing food spoilage, and more. E-Commerce: 2018 Trends and Beyond.

Industry 35

Industry Customer Experience Trends Branding 35

PYMNTS

JULY 24, 2019

“Our ability to balance loan growth with disciplined credit management continues to generate very strong returns, while our investments in the Discover brand and advanced technology enhance our ability to drive a differentiated customer experience and competitive advantage,” Hochschild told investors in a call immediately following the release.

Cards 108

Cards Trends Customer Experience Lending 108

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. Isn’t Only for Big Brands. The technology, similar to that of Amazon Go stores, uses computer vision and artificial intelligence (AI) to identify what customers take from the shelves.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. Ubiquitous smartphone use has changed the way consumers engage with brands.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

JANUARY 24, 2019

Like its $310 million purchase of Bonobos, buying Blue Apron would repeat Walmart’s playbook of acquiring a branded eCommerce startup with a more premium product to its core offerings,” said Matthew Trusz, equity research analyst of Gabelli & Company, to investors. Other big and memorable eCommerce deals include Ariba’s $1.86 billion.

Google 115

Google Analysis Branding Samsung 115

PYMNTS

JUNE 21, 2019

Branding is also easily underestimated, but is something credit unions need to keep front and center in the consumer experience because the expanded offerings are only as valuable as they are a recognizable part of the credit union experience. Rather, they are potential partners in filling the gaps in the service offerings.

Fintech 163

Fintech Fraud Data ATM 163

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Cloud strategy counts.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

APRIL 3, 2019

Moreover, failing to keep up with the innovation curve being set by the rest of retail means forgoing the opportunity to build ongoing, more valuable, repeat transactions with customers. In many cases, these brands are all large enough to have the IT capabilities to implement these new kinds of services.

Innovation 145

Innovation Retail Mobile Texas 145

PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Ciborowski emphasized the importance of one technology in particular that Neiman Marcus uses in its omnichannel environment: device fingerprinting.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

FEBRUARY 7, 2019

Amid a push to make its restaurants more accessible to customers with digital technology, Chipotle Mexican Grill reported better-than-expected earnings results for the fourth quarter. percent of restaurant managers saw innovations that improve the customer experience as appealing. billion and earnings of $1.72

New York 139

New York System Company Innovation 139

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Cloud strategy counts.

Trends 48

Trends Cyber Security Big Data Analytics 48

NCR

APRIL 25, 2018

Indeed, this was found to be a top priority for banks in the year ahead in a recent study by The Financial Brand. The report noted: “Financial institutions need to re-imagine their core journeys from front to back by addressing key customer pain points and identifying new opportunities to delight customers in differentiated ways.”

Customer Experience 74

Customer Experience Course Trends Big Data 74