PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. Beyond Floravere, other wedding retailers have opened up brick-and-mortar stores in New York City and its greater metropolitan area. In Other Brick-and-Mortar News.

Branding 123

Branding Retail New York New York City 123

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. The retailer expects to see $1 billion in mobile sales this year. Macy’s racked up earnings per share (EPS) of $.27 27 versus the $.14

Retail 109

Retail Customer Experience Mobile Report 109

PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Developments From The World Of Digital Fraud.

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Fraud Online Retail Examples 255

PYMNTS

MARCH 12, 2018

Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 million — a 38-fold increase — according to a February 2018 report by The Insight Partners. By 2025 — less than a decade later — it’s projected to reach $27,238.6 Why such an astronomical increase?

Customer Experience 144

Customer Experience Retail Analytics Technology 144

PYMNTS

NOVEMBER 16, 2016

Black Friday and Cyber Monday sales continue to increase year over year — while some project online holiday sales at $98 billion, new estimates from the National Retail Foundation project that this year’s online holiday sales could reach $117 billion. By 2018 it is projected that 20 percent of the world’s population will be shopping online.

Fraud 100

Fraud Retail Cleveland Ohio 100

PYMNTS

MARCH 22, 2019

Online brands are stepping into the world of brick-and-mortar, opening their own physical locations to help consumers experience their concepts in real life with the help of digital technology. Custom eCommerce framing startup Framebridge is opening its own in Washington, D.C., In other brick-and-mortar news.

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DC Retail Maryland Fort Worth 109

PYMNTS

OCTOBER 23, 2019

That’s just one example of how POS innovation is filtering down to the world of small and medium-sized businesses (SMBs) everywhere — and how, in turn, better POS technology and deployment are making for richer consumer experiences. The average American ate out 185 times in 2018 — dropping from 216 times in 2000.

Retail 101

Retail System Mobile Innovation 101

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. User goes to Walgreens and registers the retail store in app. With all of these components, the offering has become more of a dashboard.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. Tanya Andreasyan , editor at Banking Technology. Julie Conroy , research director for Aite Group’s Retail Banking practice.

Analytics 40

Analytics Conference Compliance Innovation 40

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. percent since 2018. percent since 2018. Moreover, major U.S.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

APRIL 20, 2018

Restaurant customers placed more orders digitally and ate more meals away from restaurants in 2017 than in any other year on record, and projections say those figures will continue to grow in the months and years to come. That’s really what drove us down the path of creating an IHOP mobile app and investing in other technology.”.

Mobile 113

Mobile Technology Google America 113

Cisco

MARCH 26, 2021

Join us for our engaging industry sessions across financial services and retail. All financial services and retail session are future focused; taking the lessons learned from 2020 and building toward a more sustainable and inclusive future. Retailers work on razor-thin margins and are always looking for a competitive edge.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

APRIL 8, 2019

But not all labor market strength is distributed equally – and the retail segment continues to lag. In March, it was reported that retailers announced plans to cut 4,860 jobs, bringing its first-quarter retail segment losses to 46,061. On the downside, that is more cuts than any other sector.

Retail 148

Retail Study United States Report 148

PYMNTS

JUNE 7, 2019

As consumers grow accustomed to digital shopping and mobile ordering, slow transactions can make or break the customer experience. consumers can now access same-day ACH, so the technology is there. According to CBRE, in 2018 online returns were forecast to reach $37 billion in value during the gift-giving season.

Online 178

Online Retail Study Video 178

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. Fraud doesn’t impact all industries equally. Financial Institutions.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

SEPTEMBER 21, 2018

The 2018 holiday shopping season has already started for people and organizations bent on fraud. Though many consumers have yet to shift focus onto the season (Halloween is next on their agenda, after the rush of back-to-school shopping), retail preparations, of course, are well underway. It’s the Amazon effect.”. Account Takeovers.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

MAY 2, 2018

“The Store Card skill for Amazon Alexa demonstrates our focus on exploring new ways to deliver the best possible experience to our customers,” said Tom Quindlen, executive vice president and CEO, Retail Card at Synchrony. The new Synchrony-backed credit cards are expected to be released later in 2018. “In

Cards 134

Cards Customer Experience Retail Tools 134

PYMNTS

DECEMBER 12, 2017

In a press release , Kroger said that integration with Chase Pay , the mobile wallet from JPMorgan Chase, will roll out in select retail markets and eCommerce programs in 2018. One of the key initiatives of the plan is to secure alliances that will expand customer value, Kroger said.

Retail 100

Retail Mobile Customer Experience Marketing 100

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

AUGUST 29, 2019

Barclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. We know that getting [the] customer experience right is vital for a restaurant to build loyalty among its clientele,” said Nicole Olbe, managing director of partnerships at Barclaycard Payment Solutions.

Payments 116

Payments Customer Experience System US 116

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. it is just taking off. In the U.S.,

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. Partnering with Nuro, a leading technology company, will create customer value by providing Americans access to fast and convenient delivery at a fair price.”

Retail 108

Retail Customer Experience America Software 108

NCR

APRIL 6, 2018

The new regulations came into effect on January 13th 2018. One potential consequence of PSD2 and open banking is a significant shift in how businesses engage with customers and deliver services. The post Could PSD2 create a new market of banking ‘wholesalers’ and ‘retailers’? New distinctions.

Retail 69

Retail Marketing Regulation Trends 69

PYMNTS

MAY 25, 2016

With the introduction of EMV chip technology in Oct. billion in 2018 — an increase of more than 100 percent. Retailers face a daunting task managing the complexity of payment processing, taxes, duties and fraud, while delivering a frictionless customer experience.”. billion in 2015, to $6.4

Fraud 109

Fraud Taxes Retail Tools 109

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. This couldn’t be further from the truth. In the U.S.,

Innovation 150

Innovation Retail eBook Branding 150

Insights on Business

FEBRUARY 22, 2019

But physical branches are still where most customers prefer, and 80% of them actually chose [2] to open new accounts. Should growth-seeking retail banks favor air strikes with heavy investment in digital, or build a branch network to launch ground attacks? How can retail banks invest on the spectrum of digital vs. physical?

Branding 143

Branding FDIC Retail Leadership 143

PYMNTS

DECEMBER 26, 2018

Autonomous vehicles hit the road this year in the name of retail, with pilots of delivery services for groceries and takeout coming to U.S. To bring these innovations to fruition, technology companies and retailers decided to join forces. It was reported at the time that the vehicles would be deployed in a yet-to-be-named city.

San Jose 124

San Jose Oklahoma City Miami Oklahoma 124

CB Insights

FEBRUARY 9, 2018

Just as many suspected (or in the case of some retailers, feared), Amazon will start delivering Whole Foods groceries through its two-hour Prime Now delivery service. E-Commerce: 2018 Trends and Beyond. First Name. Get the Briefing. Get the Briefing. Since the $13.7B

Retail 42

Retail Customer Experience US Operations 42

PYMNTS

AUGUST 13, 2020

Kroger’s latest maneuver is the introduction of an online marketplace coming this fall, complementing a series of digital upgrades the chain first outlined in 2018. The company’s Restock Kroger initiative, which refocuses energies on customer experience and makes far greater use of technology in optimizing operations, predates the pandemic.

Online 196

Online Customer Experience Report Technology 196

PYMNTS

OCTOBER 11, 2018

Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store. For insight on how QSRs are responding to changing customer expectations, PYMNTS caught up with Carissa Ganelli, chief digital officer at Subway.

Innovation 158

Innovation Mobile Online Customer Experience 158

CB Insights

FEBRUARY 13, 2020

‘PayFac’ technology simplifies underwriting and onboarding. ‘PayFac’ technology simplifies underwriting and onboarding merchants. Stripe often states that less than 8% of total commerce occurs online, suggesting roughly $26T in global, omnichannel retail sales. TABLE OF CONTENTS. Focus on developers.

Online 98

Online Company Retail Payments 98

PYMNTS

FEBRUARY 23, 2017

Customers will also be able to tailor in-app preferences to fit their specific needs. “Customer experience is a priority at Gulf as we aim to constantly evolve with our customers’ needs,” said Todd O’Malley, chief commercial officer at Gulf Oil.

Mobile 116

Mobile Payments New York Fraud 116