PYMNTS

JULY 2, 2018

More than a store or a brand, The Sharper Image was the traditional mecca of the husbands, fathers and boyfriends along for mall trips they didn’t really want to be on, offering consolation in the form of a session in the vibro-massaging leather recliner and the opportunity to touch a plasma globe.

Branding 101

Branding Retail New York Groups 101

Insights on Business

OCTOBER 10, 2017

At Sibos 2017 in Toronto IBM will show how we are empowering global banks by helping them digitally reinvent for tomorrow. We’re leading with the industry’s first true cognitive solution to sharply reduce fraud losses while guarding the customer experience by minimizing false alarms.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Insights on Business

FEBRUARY 11, 2018

The technology has advanced to the point that building VA’s is no longer a discussion around functionality and technology, but organizations and now dedicating more time developing the VA’s “personalities” to reflect the company’s mission, vision and brand. How does this bot, named and personified, support a brand’s vision and promise?

Branding 125

Branding How To Customer Experience Trends 125

William Mills

APRIL 26, 2017

William Mills Agency will be live blogging at FinovateSpring 2017. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2017. He has more than 30 years of experience in financial technology and is a recognized leader in financial and technology marketing. Stay tuned!

social media 68

social media Customer Experience Marketing Strategies Strategy 68

PYMNTS

DECEMBER 28, 2016

Activewear brand Fabletics , which was co-founded by Kate Hudson in 2013, announced plans for a retail expansion across the U.S. The company confirmed that the new locations will bring the brand’s total retail store count to 30 locations throughout the U.S.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

PYMNTS

MAY 19, 2017

rose some 4 percent in after-hours trading following the company’s earnings release for the first quarter of fiscal 2017. In Q1 2017, Gap Inc. Across brands, Gap Inc. reported comparable sales up 2 percent in Q1 2017, a significant improvement over the 5 percent loss the company posted in the same period last year.

Branding 122

Branding Customer Experience Retail Trends 122

PYMNTS

DECEMBER 4, 2019

The brand will only sell its “Glossier You” fragrance, which has become one of the top-rated products on Glossier.com since rolling out in October 2017, CNBC reported. Nordstrom has had an industry reputation for being a much-desired partner for up-and-coming online brands that are seeking to grow. fragrance sales.”.

Los Angeles 131

Los Angeles New York Miami Austin 131

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

William Mills

APRIL 27, 2017

William Mills Agency will be live blogging at FinovateSpring 2017. ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Standby for for our take on the demos of #finovate Spring 2017.

San Francisco 68

San Francisco social media San Jose Customer Experience 68

PYMNTS

MARCH 16, 2017

Williams-Sonoma announced its operating results for Q4 and fiscal year ended January 29, 2017 on Wednesday (March 15). Alber continued, “Entering 2017, we will continue to improve performance and increase our competitive advantage, with a focus on innovation in eCommerce, our products and service, and the retail experience.

Leadership 100

Leadership San Francisco Branding Customer Experience 100

PYMNTS

JANUARY 27, 2020

The store features more than 90 leading health brands, which include The Vitamin Shoppe’s own brands like BodyTech, BodyTech Elite, True Athlete, plnt and ProBioCare. “We We are thrilled to bring The Vitamin Shoppe experience directly into LA Fitness locations. and it launched its replenishment-by-mail program in 2017.

Tampa 132

Tampa New Jersey Florida Retail 132

PYMNTS

JANUARY 27, 2020

The store features more than 90 leading health brands, which include The Vitamin Shoppe’s own brands like BodyTech, BodyTech Elite, True Athlete, plnt and ProBioCare. “We We are thrilled to bring The Vitamin Shoppe experience directly into LA Fitness locations. and it launched its replenishment-by-mail program in 2017.

Tampa 131

Tampa New Jersey Florida Retail 131

PYMNTS

JANUARY 16, 2019

The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects. In 2017, bebe closed all of its brick-and-mortar stores to focus solely on offering its products online.

Online 113

Online Branding Retail Customer Experience 113

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. At the end of 2017, though, mobile payments accounted for 30 percent of the brand’s total transactions.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

JUNE 5, 2019

The simplicity of the customer experience belies the complexity of the technology behind it,” Wilke said. Asos , a popular fashion brand, has a similar feature. Someone can take a picture of an outfit or upload an image, and the tool will “match the look in the photo” and find similar items that are for sale on Amazon.com.

Tools 145

Tools Las Vegas Conference Customer Experience 145

PYMNTS

SEPTEMBER 5, 2019

In 2017, GM started shipping vehicles with Android Automotive OS, starting with integration in the Cadillac CTS and then expanding to other cars. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research.

Google 117

Google System Customer Experience Operations 117

PYMNTS

DECEMBER 27, 2016

In fact, some experts said 2017 will be the “Year of the Chatbot ,” and yet, others aren’t too sure. is currently using chatbots to enhance their customer experience interactions. Burberry was the first luxury retail brand to launch a chatbot experience. Reason being, 2016 was such a great year for chatbots.

Customer Experience 153

Customer Experience Branding Retail Strategy 153

Accenture

MAY 22, 2019

It found that from 2011 to 2017, net interest income for digital leaders shifted away from fee income, down 7 percent, to interest net income, up 7 percent, while the rest saw the exact opposite effect with fee income increasing and net income decreasing. percent between 2017 and 2019, down from 5.1 percent between 2014 and 2016.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

APRIL 30, 2018

Brands and retailers face a dilemma then: How do companies reach consumers through their phones? As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. The Platform.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

JUNE 23, 2020

As quoted in Vogue Business , some analysts doubted that the Amazon customer experience would match well with the online fashion experience. He is skeptical that courting interesting brands will be enough to get customers to see Amazon as the right channel for this type of product,” Vogue Business reported.

Branding 160

Branding Video Customer Experience Google 160

PYMNTS

DECEMBER 27, 2016

These tools, offered through our Enova Decisions™ real-time predictive analytics service brand, help Enova’s consumer and small business brands make data-driven operations decisions, instantly and at scale, in order to meet customer expectations for instant answers and exceptional service. Download the eBook.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. We could open stores as an expansion of our digital presence.”.

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

MARCH 23, 2018

Now, Home Depot is helping Pinterest identify products in pins — whether they’re from the home remodeling chain or not — “to help that customer experience go from inspiration to discovery to sale in one experience,” said Melanie Babcock, senior director of agile marketing and social media at Home Depot. “In

Tools 110

Tools social media Customer Experience Strategy 110

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. . But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

PYMNTS

JULY 13, 2017

In IBM’s 2017 Customer Experience Index Study , it was revealed just how much the eCommerce arena, and subsequently DTC, is having an impact on customer expectations. Most retailers are failing to meet customers’ expectations according to the study.

Branding 104

Branding Retail Study Meeting 104

PYMNTS

DECEMBER 15, 2017

Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. If they’re not there, they’re losing out to other brands who are.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

DECEMBER 26, 2019

Anne Fischer, SVP of customer experience, said in a press release at the time, “This partnership extends our continued commitment to meet customers wherever they are and provide simple, easy ordering for guests in addition to our own world-class Papa John’s mobile app.”.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

JUNE 20, 2019

The company was best known to the public as a nice, safe, legacy brand most famous for its catalog business from the ’80s and ’90s. By 2017, of course, Lands’ End was well down the road from its catalog-dependent early days — but the company wasn’t being run that way. And they aren’t already regular customers. Full stop.”.

Company 122

Company Branding Online Customer Experience 122

Accenture

APRIL 4, 2017

Thirty-four percent of the nearly 600 bank executives who participated in the survey are planning to use deep human behaviour analysis to better understand what motivates customers and design the customer experience accordingly. As human interactions become rarer in banking, the importance of each one going well increases.

Technology 157

Technology Trends Survey Customer Experience 157

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. According to Forrester, brands face a 50 percent higher revenue risk in 2017. Brands must either disrupt or be disrupted. Started with # (who?)

Branding 103

Branding Community Survey Data 103

PYMNTS

SEPTEMBER 19, 2017

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. The study found 38 percent of retailers indicate personalization is the top goal for digital customer experience. As of today (Sept.

Retail 101

Retail Boston Study Branding 101

PYMNTS

SEPTEMBER 21, 2018

That’s because merchants face the challenge of “balancing the customer experience with fraud prevention,” Phillips said. In 2017, for instance, online retail sales increased 14.7 percent year over year during the 2017 holiday season to $108 billion, according to Gartner.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

JUNE 7, 2018

market, the need to focus on digital channels isn’t news; instead, they are beginning to realize that they must also differentiate themselves in terms of brick-and-mortar customer experiences, something IKEA has always done well. IKEA’s business model depends on customers being able to see room designs and dimensions in person.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

SEPTEMBER 17, 2019

In 2017, GM started shipping vehicles with Android Automotive OS, starting with integration in the Cadillac CTS and then expanding to other cars. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research. Google Play.

Google 171

Google Retail Customer Experience System 171

PYMNTS

APRIL 28, 2017

In addition, 63 percent of IT respondents indicated that using data to better understand customers is a top business priority for 2017, with 80 percent of companies ranking it at an eight or above on a 10-point scale.

Study 148

Study Meeting Company Survey 148

PYMNTS

MAY 30, 2018

The beauty industry brought in more than $445 billion in sales in 2017, marking 5 percent growth over the year before. The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. Beauty Buyers Go Digital.

Data 110

Data Branding social media Online 110

Insights on Business

FEBRUARY 22, 2019

The tendency that the big guys get bigger is known in the industry as the network effect because of customers’ preference of banks with a large network. Sometimes a particular aspect of a brand is extended to the company’s other products. 3] Source: FDIC banking industry data, 1994-2017. See figure 2. See figure 3.

Branding 143

Branding FDIC Retail Leadership 143