Perficient

FEBRUARY 15, 2021

As a scenario, let’s assume a Kafka consumer, polling the events from a PackageEvents topic. service class (Package service) is responsible for storing the consumed events into a database. Here “packages-received” is the topic to poll messages from. throw new RuntimeException(context.getLastThrowable().getMessage());

Policies 309

Policies Data How To Strategy 309

Perficient

JUNE 24, 2020

Recently, Sean Calvillo , a director in Perficient’s financial services group, was invited to speak on Nuxeo’s Content Journeys podcast, which is a monthly discussion about the world of content in business. It has an incredible list of customers. What can companies do to drive more value for their customers?

Customer Experience 332

Customer Experience Maine Course Industry 332

Payments Dive

AUGUST 30, 2019

If Artificial Intelligence (AI) for the overall business is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!

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Abrigo

OCTOBER 19, 2023

You might also like this whitepaper: "Protecting banking customers starts with you." Takeaway 3 Training employees and customers or members and promoting cybersecurity are ways institutions can foster a strong cybersecurity culture. They also face constant cyberattacks from hackers who seek to disrupt services or steal money or data.

Online 221

Online Security Resources Training 221

Abrigo

JANUARY 30, 2024

The Fighting Financial Crime track will focus on BSA compliance, anti-money-laundering (AML), and fraud detection topics. The Credit + Lending + Portfolio Risk track will cover topics on managing credit risk, making smarter loans faster, managing the current expected credit loss (CECL), stress testing, and asset/liability management (ALM).

Conference 195

Conference Arizona Phoenix Fraud 195

Abrigo

JUNE 3, 2021

As cryptocurrency gains traction with consumers quickly, financial institutions (FIs) and other regulatory institutions are vying for the opportunity to provide this service to their customers to keep up with the growing demand for quick and convenient banking at a low cost. Customer Due Diligence. Tactical & Strategic Tips.

cryptocurrency 368

cryptocurrency Fraud Trends Training 368

Abrigo

MARCH 7, 2022

Experts weigh in on regulatory hot topics for 2022 Review these 10 insights into what regulators are looking for in 2022 to help your financial institution pass exams with flying colors. Below are the top 10 regulatory hot topics for 2022, in no order of importance.

cryptocurrency 195

cryptocurrency Regulation Fraud Policies 195

ATM Marketplace

JULY 15, 2022

Self-service banking will be a major topic at the upcoming Bank Customer Experience Summit, being held in Chicago from Aug. In fact, an entire panel, entitled "Self-service Strategies for Success," will address the technology in detail. 31 to Sept 1.

Customer Experience 123

Customer Experience Chicago Strategy Technology 123

Perficient

FEBRUARY 18, 2021

I presented on this topic, along with my colleague Scott Albahary – Chief Strategist for Financial Services here at Perficient and Jim Marous – Co-Publisher of The Financial Brand , to approximately 500 financial services industry folks. The answer is yes, of course there are.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

JANUARY 12, 2021

Customer Engagement & Experience. This is a topic on everyone’s top 10 trend list for 2021. Historically, the customer engagement and experience in many financial institutions have tended to be very product- or service-focused and can be very dysfunctional across channels. Small Business Innovation. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

Abrigo

MARCH 11, 2022

Expert insights on 10 regulatory topics that NBFIs should consider this year Review this list of what regulators are looking for in 2022 to help your NBFI pass exams with flying colors. Regulatory topics for NBFIs to watch for. An NBFI AML program can be lighter than a full-service traditional bank or credit union program.

Regulation 195

Regulation cryptocurrency Policies Management 195

Perficient

NOVEMBER 5, 2020

The topic was “How Have You Accelerated Your Digital Transformation Strategy as a Result of COVID-19?”. As many know, Digital Transformation has been a hot topic in manufacturing for years. COVID-19 has also greatly expedited customer (B2B, B2C, B2B2C) behaviors and expectations. B2B does NOT have to mean Boring to Boring.

Company 436

Company Customer Experience Groups Data 436

South State Correspondent

OCTOBER 26, 2023

The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges automotive companies and their customers face every day. Servicing/Ownership. Sales and Marketing. Simple Questions.

Strategy 409

Strategy Branding Online Marketing Strategies 409

Abrigo

JUNE 13, 2022

With rates of these crimes rising across the country, financial institutions should anticipate such incidents happening in their customer bases. Older customers often enjoy coming to the branch to do business, thus building relationships with bank staff. Banks are assertive in protecting older customers. Learn More.

Fraud 195

Fraud Training United States Survey 195

Abrigo

MAY 5, 2022

Busy financial services professionals have a multitude of opportunities to hear timely discussions that can help them manage risk, drive growth, and fight financial crime. Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.”

Community 195

Community Lending Maine Resources 195

Abrigo

AUGUST 27, 2020

Regulators have determined there are five top hot topics that institutions should expect during their next exam. Humans are resilient, and difficult times that require change is not foreign to the financial services industry. This frequency of communication to the financial services industry is abnormal to say the least.

Regulation 195

Regulation Fraud Compliance Trends 195

Perficient

FEBRUARY 18, 2022

Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. Hi everyone, my name is Byron Gifford, and I’m a part of the team at Perficient that specializes in helping financial services organizations transform their credit and lending operations. The customer feels like you care. Transcript.

Lending 294

Lending Training Operations Video 294

Perficient

FEBRUARY 18, 2022

Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. Hi everyone, my name is Byron Gifford, and I’m a part of the team at Perficient that specializes in helping financial services organizations transform their credit and lending operations. The customer feels like you care. Transcript.

Lending 294

Lending Training Operations Video 294

Perficient

JUNE 12, 2020

Click here to read the first half of this topic. Customer Service. Search has changed the way customer service is offered and provided. Search can increase the ability of responders to resolve customer concerns. Service Solutions. Use cases include exploratory (what do we have on topic A?)

System 322

System Management Security Data 322

Perficient

FEBRUARY 22, 2021

In total, our 19 analyst report inclusions recognized Perficient for a wide range of expertise from commerce experience services to computer vision consulting, and intelligent data insights to automation tools and technologies. We were listed by Forrester in the Now Tech: Adobe Implementation Services, Q1 2020.

Report 309

Report Study Leadership Industry 309

Perficient

OCTOBER 22, 2020

With the new era of networking, Microsoft recommends adopting an Internet-facing network architecture as this is better optimized for supporting latency-sensitive cloud services (i.e. Microsoft has done a lot of work in order to supply customers with the most optimal path to the cloud. Teams, Exchange, SharePoint, OneDrive, etc.)

Security 340

Security Software Management 340

Abrigo

AUGUST 27, 2020

Regulators have determined there are five top hot topics that institutions should expect during their next exam. Humans are resilient, and difficult times that require change is not foreign to the financial services industry. This frequency of communication to the financial services industry is abnormal to say the least.

Regulation 195

Regulation Fraud Compliance Lending 195

CFPB Monitor

DECEMBER 16, 2021

The FTC’s recently updated rule implementing GLB standards for safeguarding customer information replaces the flexibility previously given to financial institutions in developing an information security program with new prescriptive requirements. Click here to listen to the podcast.

Groups 147

Groups Security Data 147

Payments Dive

JUNE 21, 2016

It's no surprise the ride-sharing service comes up a lot during discussions about personalization and customer interaction. That was a topic of conversation during multiple panels at two trade conferences in May.

Customer Experience 186

Customer Experience Conference Mobile 186

Abrigo

JUNE 14, 2021

Greater regulatory scrutiny has been placed on transactions to and from sanctioned countries, individuals, and entities, and it is expected to continue as a hot topic for examiners. Each institution's SCP will vary depending on its size and complexity, products and services, customers and counter-parties, and geographic locations.

Compliance 370

Compliance Training Resources Policies 370

Independent Banker

NOVEMBER 30, 2022

How we hire, retain, recruit and advance our missions amid momentous change will remain a key topic for community bank leaders and will influence our plans for the future. It is made up of the spirit of community, deep and personal relationships, and customer trust. Photo by Chris Williams. Where I’ll Be.

Community Bank 165

Community Bank Tampa Community Meeting 165

Abrigo

JANUARY 6, 2023

Check deposit fraud using “walkers” Financial institutions are seeing increased money mule scams using recruited "customers" to deposit stolen checks. Criminals typically pay a flat fee of $200-300 to retain the services of a walker. Operators aim to make their walkers look like legitimate customers to avoid any hassle at a branch.

Fraud 195

Fraud Regulation Training Operations 195

Abrigo

FEBRUARY 25, 2022

What to watch for in 2022 Expect these eight BSA /AML regulatory topics to see changes in 2022 and start preparing now to help your institution s tay up to date. You might also like this webinar on BSA/AML regulatory hot topics. Eight topics that could see change in 2022. and prepare for changes to customer due diligence rules.

Regulation 195

Regulation Policies Compliance Washington 195

Perficient

NOVEMBER 3, 2020

Last time we discussed the topic of local egress and how enabling local egress of Microsoft 365 data ensures the greatest chance of the traffic being routed through the closest Microsoft network point of presence in turn giving you the best performance. Image provided by Microsoft. More on that in the next blog!

User Experience 332

User Experience Security Software Data 332

BankInovation

FEBRUARY 18, 2022

Open banking is a topic that can no longer be ignored, with the vast majority of financial institutions expecting the biggest changes in the next five years. Banks connect the dots and develop insightful customer journeys; tap into an exceptionally broad marketplace; integrate with third-party services; and […].

Retail 98

Retail 98

South State Correspondent

FEBRUARY 20, 2023

Who the competition is, what the lending competition is offering, their delivery channels, and service levels can help community banks differentiate their services and enhance their competitive advantage. Many existing community bank customers and prospects are also national bank customers.

National 195

National Lending How To Community Bank 195

BankInovation

JUNE 7, 2023

Capital One acquired luxury concierge service Velocity Black in a deal announced June 1 as the credit card giant seeks to bolster the perks offered to its customers. Founded in 2014, Velocity Black markets itself as an exclusive subscription service that offers members guidance on topics from […]

Capital 52

Capital Cards Marketing 52

Abrigo

JANUARY 24, 2024

Takea way 2 The FedNow Service has features to help prevent fraud from affecting credit unions and members. The worry is understandable, given the current impact of fraud on financial institutions and their customers or members. These include the ability to accept a payment without posting. Adopting FedNow is not mandatory.

Fraud 221

Fraud Payments Software Policies 221

PYMNTS

DECEMBER 30, 2020

To that end, as Lisa Shields , CEO of FISPAN , told Karen Webster, contextual business banking, with service embedded within enterprise resource planning (ERP) and business banking, is ready to take off. Embedding banking into ERP systems has been a hot topic as of late — although the buzz surrounding it has been years in the making.

System 243

System User Experience Resources Marketing 243

Perficient

SEPTEMBER 26, 2022

This was evident with innovative applications for underwriting, customer service, and claims management. Breakout sessions on the topic and embedded platform technologies abound. At Perficient, we are helping our clients deploy high-value insights quickly to deliver decisions with agility and speed.

Data 275

Data Conference Analytics Industry 275

Abrigo

AUGUST 26, 2019

The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. customers than traditional retail banks earned in the firm’s study of retail banking satisfaction.

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Conference Lending Oklahoma Alabama 150