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Poor User Experience Can Be Subscription Commerce Deal-Breaker

PYMNTS

In certain segments, such as streaming video, index scores have climbed past 90 points. Poor user experience, though, can be a true deal-breaker. Users’ negative experiences with how digital content platforms operate correlate with greater likelihoods of account cancellation — and this starts with registration.

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What Quibi’s Flameout Teaches Us about Behavior Change

Perficient

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Turntable seamlessly adapts the video display to match the orientation of the device as it changes position. Quibi even worked with directors and editors to optimize video for Turntable.

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Bank Marketing AI – Our 14 Favorite Applications That Will Change Your Bank

South State Correspondent

The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. Bank marketers that start training now will become AI operators in the very near future -measured in days, not years. Sensei can also handle more than images.

Marketing 195
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Driving Contact Center Innovation in Uncertain Times

Perficient

Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. Customers are often surprised at how quickly they can experiment with new user experiences.

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Data Dive, Rainy Days Edition: Fines, Misses And Video Game Money Laundering

PYMNTS

And last week in payments and commerce was particularly drizzly — between real money launderers making use of fake video game funds, regulatory fines and earning fumbles, all kinds of players were reaching for their umbrellas over the course of the week. Sometime it rains. Fortnite’s Money Laundering Problem. So what did we learn this week?

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NEW REPORT: How Voice Assistants Help Win Consumer Spend – And Their Trust

PYMNTS

Many merchants are in the middle of a journey to digitize their operations and boost sales, but there is no one-size-fits-all approach to how merchants should accomplish this. This leaves many in the dark about the specific steps they should take to optimize their operations for their particular circumstances.

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Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

Cisco

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. Also, it creates an opportunity to unite internal stakeholders all across the C-suite to different lines of business.