PYMNTS

MAY 23, 2017

A recent survey by American Express shows that, unsurprisingly, millennials have the biggest appetite for digital dining experiences, from ordering take-out through a mobile app to ordering and paying through a kiosk at their table to tweeting what they’re eating. For a full report, see the survey summary from American Express.

Survey 103

Survey Millennials social media Training 103

PYMNTS

SEPTEMBER 15, 2020

Facebook will dole out millions in cash and advertising credits to small businesses across India, while also helping merchants launch online gift cards, as the social media giant pushes deeper into the country’s fast-growing eCommerce sector. Gift cards will help small businesses reach more potential customers online.”.

social media 157

social media Cards Survey Online 157

NCR

APRIL 20, 2016

The promise of genuine engagement with customers through social media is drawing the attention of traditional businesses, like banks. However, their use of social media platforms has grown in recent years to include memes, unique content, and customer service elements. How Banks Should Operate on Social Media.

social media 40

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Perficient

JULY 30, 2020

Louis Post-Dispatch survey.” Colleagues now engage in philathropic and social activites through technology like video calls, Microsoft Teams , and social media. Louis’ best midsize companies to work for. “I ” Jason Hudnall , general manager. The Significance of Being Named a Top Workplace in 2020.

St. Louis 530

St. Louis Missouri Minnesota social media 530

Abrigo

MAY 24, 2016

Did you know that many of the daily maintenance and management activities in your firm can be handled more effectively with technology? And while the word “technology” itself sometimes sounds like a daunting challenge, good technologies are actually designed with the end user in mind -- and that means you, and not just the IT technician.

Technology 150

Technology social media Software Leadership 150

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

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PYMNTS

AUGUST 1, 2017

Small businesses may be interested in innovative technologies, but only a few are willing to make the leap — and the investment — necessary to actually implement tools into their businesses. The latest research from the SMB Technology Adoption Index , for example, revealed news that just 13 percent of U.S. Technologies in Focus.

Innovation 118

Innovation social media Survey Tools 118

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. One recent survey found that 78 percent of U.S. Except, maybe not. What seems to be genuinely changing is consumer awareness of how privacy really works in the digital world.

Online 101

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PYMNTS

AUGUST 4, 2020

And more than two-thirds of SMBs (67 percent) have launched something to meet that need — whether an eCommerce site or a switch in their point-of-sale (POS) technology to contactless. According to the survey, three-quarters of them (75 percent) report being positive about the future. The New Normal. SMBs Still Need Help.

Study 315

Study Survey social media Online 315

Perficient

JULY 31, 2020

World Health Organization (WHO) Survey and Situation Report. Gartner also stated that “by 2022, 35% of large organizations will be either sellers or buyers of data via formal online data marketplaces, up from 25% in 2020.” Johns Hopkins Research Center. Our world in Data (.gov). Every state website in the US.

Data 354

Data Analytics Strategy social media 354

Bank Innovation

DECEMBER 5, 2016

According to the company’s 2016 Consumer Experience Index, it’s nearly a fifty-fifty split: 44% of the survey respondents indicated that they would Read More. Consumers aren’t quite at the point where they prefer chatbots to humans—but according to a new study conducted by enterprise software company Aspect, that could very soon change.

Survey 150

Survey Software Study Company 150

PYMNTS

MAY 4, 2018

released its latest survey of small business (SMB) sentiment in the country, finding an increase in confidence the company attributes to greater technology adoption. Analysis is based off of YouGov survey results of 1,000 small business respondents. Amazon U.K. and Enterprise Nation. and Enterprise Nation.

social media 115

social media Survey National Analysis 115

PYMNTS

JULY 7, 2017

From iPads to desktops and smartphones, it seems that interacting with technology has become intuitive for this generation. It also found that while 50 percent of this group makes online purchases, 60 percent visit malls once a month with the intention of buying an item. They appreciate the hands-on experience of shopping in a store.

social media 120

social media Millennials Retail Study 120

PYMNTS

JUNE 22, 2020

Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. As reported by PYMNTS , the COVID-19 pandemic is pushing to the forefront services that offer quick, seamless online ordering tools. How Customer Reviews Provide Lifeblood To Restaurant Operations.

Operations 156

Operations social media Online Survey 156

PYMNTS

JANUARY 3, 2020

Those traits could find their way into more social media and online research interactions — and the payments and commerce associated with them — in the coming years, if Dr. Fausto Giunchiglia, project coordinator for Italy-based WeNet , gets his way. What about smarter, and more diverse?

social media 131

social media Big Data Mobile Data 131

PYMNTS

OCTOBER 1, 2020

Necessary ingredients of healthy international B2B commerce are dealt with in detail in PYMNTS’ new Merchants Guide To Navigating Global Payments Regulations done in collaboration with Ekata , which surveys the expanding global B2B payments landscape. under the GDPR. 3D Secure 2.0

Regional 130

Regional Regulation social media Security 130

PYMNTS

SEPTEMBER 30, 2020

Consumers and businesses have been moving online in recent years, and regulators from the European Union to the Middle East and North Africa (MENA) region have worked to keep up with this migration. Consumers’ changing views are prompting MENA financial authorities to reexamine how their present regulations handle online privacy.

Regulation 175

Regulation Data Regional Examples 175

PYMNTS

DECEMBER 21, 2016

According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. Unattended retail technology, or order-at-the-table systems, has become an increasingly popular form of modern technology at restaurants.

social media 100

social media Survey Retail Technology 100

PYMNTS

MAY 31, 2017

The study, conducted via online survey, compared the shopping habits of 1,350 “millennial” shoppers (ages 18 to 41) and shoppers from Generation Z (ages 10 to 17). Generation Z is not only powerful on their own, but they are the ones dragging their millennial parents (who prefer to shop online) back into the mall as well,” Efros said.

Millennials 101

Millennials social media Study Retail 101

Celent Banking

SEPTEMBER 30, 2015

As an analyst currently immersed in research on corporate banking financial performance, regulatory environment, economic conditions, business demographics, and financial technology, the CXFS event was a welcome change of scenery. Other firms specialized in market research including voice of the customer and voice of the employee surveys.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

SEPTEMBER 14, 2018

A new survey has found that big retailers like Apple and Nike are losing favor in China, as consumers are showing a preference towards local brands. Chinese brands have been better at leveraging social media to reach out to shoppers in China,” said Catherine Lim, a Bloomberg Intelligence analyst. There’s a stronger buzz.”.

Apple 101

Apple social media Branding Survey 101

PYMNTS

MAY 28, 2020

The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. But a new survey shows a new urgency. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Because in the end, it’s all about people.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

OCTOBER 8, 2018

It’s not surprising, then, that for many businesses, the in-person networking events are more popular than online networking platforms. peers when it comes to turning online for building professional connections and engaging new buyers or suppliers,” he recently told PYMNTS.

Regional 188

Regional Online social media Compliance 188

PYMNTS

SEPTEMBER 16, 2019

At the Monday press conference, Arkansas Attorney General Leslie Rutledge said the AGs, across political parties and demographics, stand together to “protect the free market, protect competition and … the American consumer … against this online, search engine juggernaut.”. It is an investigation to determine the facts.

social media 122

social media Google Taxes Arkansas 122

PYMNTS

JANUARY 11, 2017

Global beauty products company Coty is entering into a partnership with online P2P social commerce platform Younique. Indeed, as previously reported by PYMNTS , the beauty industry has become ruled by millennials, women between the ages of 18 and 34 being the main buyers, according to a survey by TABS Analytics.

social media 100

social media Millennials Online Maine 100

South State Correspondent

AUGUST 31, 2022

Thus, if you are using document intelligence to review social media posts or survey results and a customer discusses “trouble opening an account,” the AI can infer that it is talking about a deposit account, not a loan or merchant credit account. This makes this technology highly affordable to banks of all sizes.

Training 448

Training Data Examples Taxes 448

PYMNTS

MARCH 12, 2020

PingPong did an exclusive survey of 500 merchants about their inventory level and sales expectation. More than half of respondents indicated that their total inventory in possession (FBA, in transit or received) will last less than two months, while close to 25 percent of those surveyed had inventory for less than a month.

Innovation 283

Innovation Policies social media Examples 283

NCR

MAY 19, 2017

Cifas’ research found that unlike identity fraud, where digital channels are the most prevalent target for criminals (with 88 percent of these attempts taking place online), account takeover fraudsters rely heavily on phone channels. The post Survey shows account takeover fraud on the rise appeared first on Banking.com.

Survey 45

Survey Fraud social media Study 45

PYMNTS

APRIL 24, 2017

According to new data from 1WorldSync, almost half of surveyed merchants and suppliers have lost at least $1 million because of this challenge of omnichannel sales — and more than a tenth have lost at least $3 million. The company released its new survey of 400 merchants and suppliers across Europe and the U.S.,

Survey 175

Survey social media Management Resources 175

South State Correspondent

AUGUST 15, 2022

Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Get direct feedback on bank and product performance and quantitatively track how customers use products such as bill pay or online banking. Review Qualitative Data. Advance Customer Data Collection. Study Customers.

Customer Experience 195

Customer Experience Training Strategy social media 195

South State Correspondent

AUGUST 15, 2022

Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Get direct feedback on bank and product performance and quantitatively track how customers use products such as bill pay or online banking. Review Qualitative Data. Advance Customer Data Collection. Study Customers.

Customer Experience 195

Customer Experience Training Strategy social media 195

PYMNTS

NOVEMBER 23, 2020

According to the data in the PYMNTS/American Express 2021 New Merchant Business Models Playbook , they’re are heading into holiday 2020 and early 2021 with an eye toward adopting technologies and strategies that empower them to provide seamless shopping experiences in spite of obstacles. SMB economy this year. billion in sales.

Maine 143

Maine Online Survey social media 143

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. How influential will mobile and social media be to their purchasing habits? But what is that “changing face of retail” actually going to look like in a few years?

Retail 100

Retail social media Branding Online 100

PYMNTS

MAY 8, 2020

The first quarter of 2020 should have been business as usual — especially for the payments processors and financial services technology companies — the firms that keep commerce humming across offline and online channels. Merchants, too, enjoyed the tailwinds of a strong economy and sanguine consumer mindset. Setting The Stage.

Report 245

Report Online New Jersey Conference 245

PYMNTS

JUNE 8, 2017

That’s because smart technology device owners recognize that the Internet of Things makes shopping easier. Eighty-three percent of those surveyed said smart technology saves time and hassle at checkout, with the majority of IoT shoppers showing disdain for the inefficient and even “boring” process of shopping at brick-and-mortar stores.

Security 151

Security social media Study Google 151

Long Lasting Ideas

MAY 2, 2014

Social media, search optimization, analytics, customer feedback are now just as important to implementing a strategic marketing initiative for your institution. Is your web and social presence measuring up? With technology changing at the speed of light, it takes constant monitoring and oversight to keep the pace.

social media 76

social media Marketing Google Marketing Strategies 76