PYMNTS

NOVEMBER 27, 2020

From restaurants to the farthest reaches of retail, rapid digitization is making the best of the COVID-19 mess while setting up conditions for an elevated set of future payments experiences. percent of consumers have switched from shopping for retail products in stores to shopping for them online … and 16.6

Survey 277

Survey Innovation Online Retail 277

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. percent for online and 1.4 percent) compared to the top 30 merchants (0.8

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. Then we present an outside industry (automotive, retail, etc.) It’s a bit sexier to spin it that way.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

JANUARY 16, 2023

It was a 1970s version of a retailer offering a financial product – credit, to enable sales and, if mom didn’t pay the charge in full at the end of the month, increase profits on the transaction via charging interest. Buy/build and gap analysis studies are integral in helping determine where embedded finance may reap the most benefits. .

blockchain 275

blockchain Software Customer Experience Strategy 275

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. In the webinar scheduled for Jan. Retooling the Approach. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

JANUARY 16, 2017

All because that in-store experience has lost in the convenience game to online shopping. That’s according to the Capgemini Digital Transformation Institute ’s new report, “ Making the Digital Connection: Why Physical Retail Stores Need a Reboot.”

Retail 100

Retail Study Survey User Experience 100

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

OCTOBER 25, 2020

Verizon and Microsoft have teamed up to accelerate the delivery of private 5G networks for businesses, announcing a collaboration they said will transform the retail, transportation, logistics, manufacturing and healthcare industries. Samsung’s View. The race to build out the next-gen network is also accelerating, as seen in the recent $6.6

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JUNE 8, 2016

The online marketplace has been testing and optimizing its service through UserTesting, a user experience research platform, to get deeper insights into the shopping pattern of its buyers. You can only move as fast as your feedback streams provide,” Babcock told Internet Retailer. “If

User Experience 100

User Experience Retail Study Policies 100

PYMNTS

NOVEMBER 8, 2019

That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. Trackers and Reports. Trending: Malibu Poke Gets Personal With Facial Recognition To Order And Pay.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

DECEMBER 3, 2019

Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services. A recent report from J.D. According to its inaugural U.S. Walmart Boosts Cards For India SMBs.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

SEPTEMBER 26, 2016

Earlier this year, cybercriminals stole $81 million from the Bangladeshi central bank, and they also stole the trust that the SWIFT global payments network had built with its 11,000 users. According to a study by PYMNTS in conjunction with fraud detection company Forter, fraud jumped 137 percent in the U.S.

Security 100

Security Fraud System User Experience 100

PYMNTS

JULY 27, 2016

Power report on retail banking in the U.S., which revealed that, for the first time in the study’s six-year history, satisfaction with midsize banks dropped, while regional banks’ satisfaction levels plateaued. ” That means providing a seamless and consistent user experience across platforms. ”

Regional 100

Regional Community Bank Community Study 100

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. One approach retailers can take to cut down on checkout disengagement is through the use of mobile wallets.

UX 100

UX Mobile Apple Trends 100

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. B2B Players Can’t Offer B2C Experiences (Or Can They?). Lack of Unique Content (for Manufacturers and Retailers). Challenge #5: Lack of Unique Content (for Manufacturers and Retailers). Developing an SEO Strategy.

Google 452

Google Examples Trends Tools 452

PYMNTS

JANUARY 28, 2019

Once the account fills up with V-bucks, it is then sold through a legitimate vendor like eBay, or on the dark web, for lower rates than the $10 for 1,000 gamers will get in the game or through an authorized online store. That, in turn, has led to increased prices levied on retailers and consumers. credit card companies charge.

Video 128

Video Data Google Cards 128

PYMNTS

MAY 6, 2019

According to Ghost’s data, 20 percent of all fashion posts on the site feature at least one counterfeit item, and the study was able to find at least 50,000 accounts either promoting or directly selling counterfeit goods. billion per year to fake online sales. That is a 171 percent increase from Ghost’s 2016 analysis.

social media 123

social media Branding Survey Report 123

PYMNTS

AUGUST 15, 2019

A pair of late 2016 studies indicated that Japanese consumers, despite being digitally enthused, vastly preferred to make their payments in cash , with 70 percent of consumers across demographic groups reflecting that preference. When studied three years ago, the biggest problem mobile and digital payments expansion faced in Japan was cash.

Mobile 154

Mobile Payments National Marketing 154

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Transactions that in the past involved human interaction have moved online completely. And, all four of the leading banks in the U.S. 75% of U.S.

Millennials 45

Millennials social media User Experience Branding 45

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

DECEMBER 30, 2016

There’s a lot of noise during this period, so it’s the companies capable of rising above it to get their offers heard and also leveraging their own communities of users to help them get the word out. Karen Webster: When you look at what your study shows, those performers more than doubled their growth over last year.

Community 129

Community User Experience US Company 129

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. For retailers, eCommerce will be critical during the coronavirus crisis. Another 13 percent never patronized the retailer again.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

JUNE 17, 2016

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.

Retail 100

Retail Online System Strategy 100

PYMNTS

JUNE 18, 2020

IP technology is used to determine consumers’ geographic location so they can adjust their sites’ language settings and payment options to match those which are common in their online shoppers’ geographic locations.

UX 159

UX Data United States Study 159

PYMNTS

JUNE 27, 2016

Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis. More people own iPhone 6/6S phones now, so the pool of potential users is larger – as are the number of places that it can be used. Solving The Wrong Problem.

Apple 165

Apple Mobile Cards Payments 165

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

JANUARY 2, 2017

Winding down the year, the most recent Trackers examined just what it takes to get all those Christmas presents ordered online to loved ones across borders. From using virtual reality to overhauling the retail industry to shifting trends in cross-border payments, here are some of the highlights from our 2016 Trackers.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

MAY 5, 2016

In addition to these NFC-enabled platforms, there is also the lot of P2P payments options — PayPal, Venmo and Square Cash among them — that allow for money to be sent to individuals, as well as retailers and other merchants. Apple has taken the single-channel approach, driving the user experience primarily from its iOS.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

APRIL 23, 2018

Disintermediating the established intermediaries has become something of an art form in payments and retail these days. Physical retail is being disintermediated by a host of new players using digital technologies and data that further erode their relevance. Take retail. To name but a few. Yes, they do.

Retail 117

Retail Maine Lending Software 117

PYMNTS

APRIL 11, 2017

When M-Pesa first went online in Afghanistan in 2009, police officers who agreed to be paid through a pilot program with the system thought they had all gotten a raise — according to BBC reports — because their salary appeared to have gone up 30 percent. He said it’s a priority to refine the user experience and offer new services.

Mobile 119

Mobile Study Survey United States 119

CB Insights

OCTOBER 31, 2019

But while many chatbots didn’t meet users’ high expectations, they haven’t entirely fallen short. Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects. Woebot was founded by a team of Stanford researchers.

Industry 78

Industry Examples Tools Retail 78

FICO

MARCH 6, 2020

We serve corporates, insurance companies, and banks – be it a retail, private, wealth management, automotive or telecom bank, tier 1 or tier 3 bank. Just a few weeks ago, a market study estimated the cost of compliance for U.S. and Canadian financial services firms to total $31.5 billion in 2019.

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

OCTOBER 10, 2017

We studied 7 of the fastest-growing personal finance startups of all time, including Robinhood, and dove into what they did to achieve their massive results. Stash teaches its users how to invest. Google Trends data shows that both inbound and content marketing, at the time of Mint’s launch, had hardly been studied.

Tools 78

Tools Millennials US Maine 78