PYMNTS

FEBRUARY 21, 2020

The fact that the last mile is the hardest mile has become something of a truism in modern eCommerce, simply because that is so often where the user experience breaks down and ultimately fails. The hope, according to Hachmon, is to give retailers better end-to-end control of their consumers’ experience.

New York 201

New York Metro User Experience Retail 201

PYMNTS

JUNE 25, 2020

As instances of the coronavirus increase in Texas, Apple will shutter seven of its Houston-vicinity retail locations once again. Apple closed shops again in North Carolina, Florida, Arizona and South Carolina last week for like rationale, and has reportedly re-shuttered a total of 18 retail locations across the U.S. “We

Houston 137

Houston Apple South Carolina North Carolina 137

PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution.

Cards 235

Cards Online Capital Security 235

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. As payments methods continue to evolve, customers increasingly expect a full-service checkout experience.

Retail 100

Retail Software Payments User Experience 100

PYMNTS

DECEMBER 31, 2020

percent made voice-assisted purchases while shopping for groceries or retail goods in the last 24 hours. 35 percent of retail businesses have experienced an increase in demand. Key Data Points: 60 percent of small restaurant operators have had their revenues decline since the pandemic began. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. These extensions will only be granted to a select few retailers, however. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

SEPTEMBER 6, 2018

Big brands have a complicated relationship with Amazon : The eCommerce retailer serves both as a potential competitor and as a retail partner that could open up new sales channels. With J.Crew’s products presented in this way, online shoppers may be able to gain a better feel for the brand than with a more traditional Amazon listing.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JULY 13, 2018

Location has always mattered in business, but the concept is taking on new meaning in online retail. consumers to paint a landscape picture of the retail trend. Security of transactions, after all, stands as one of the top priorities of online shoppers. A deeper dive into what contextual commerce means might be useful.

User Experience 100

User Experience UX social media Retail 100

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

JANUARY 9, 2020

For one change, that form of retail is expanding to include new and fresh areas, which includes cars and trucks. Automotive sales are increasingly going digital – and more consumers are buying more used products of all types online. Answering that challenge will be among the main goals of subscription commerce operators in 2020.

Nashville 130

Nashville Tennessee Philadelphia Video 130

PYMNTS

FEBRUARY 7, 2020

Stripe Powers Digital, In-Store Payments For Lightspeed Retail, Restaurant Customers. Lightspeed , the Canadian global point-of-sale (POS) and eCommerce company, is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. and Canada.

Google 123

Google Retail United States Online 123

PYMNTS

JUNE 29, 2017

From credit card companies to retailers and consumers, there are many key stakeholders in the commerce process, both on and offline. Without proper payment processes in place, it’s likely that the entire retail ecosystem would either grind to a halt or favor one side over another. Is true streamlining possible?

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

JUNE 5, 2017

In the retailer’s latest move, it’s looking to change public perception with two new hires to boost its digital initiatives. Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience.

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

PYMNTS

JANUARY 28, 2021

There’s no denying that consumers of all ages are increasingly comfortable shopping online, but when it comes to younger, digitally native customers, it turns out they’re also increasingly comfortable selling online, too. Resale Versus Rental. “I But it wasn’t always that way. Oates said. Dummy Proof.

Strategy 192

Strategy Branding Mississippi Comparison 192

PYMNTS

OCTOBER 29, 2020

Consumers have left the stores and moved online to shop and pay, and businesses have been quick to follow. This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience.

Payments 109

Payments Analysis Operations Resources 109

PYMNTS

OCTOBER 2, 2018

What would one say about a computer geek who said he could protect their online identity , and while doing do would make a bold move against the likes of Facebook and Google ? Technology that enables consumers to control their data as they shop, pay and perform other tasks online. As consumers become more cautious — cynical?

Data 189

Data Online Google social media 189

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. B2B Players Can’t Offer B2C Experiences (Or Can They?). Lack of Unique Content (for Manufacturers and Retailers). Challenge #5: Lack of Unique Content (for Manufacturers and Retailers). Developing an SEO Strategy.

Google 452

Google Examples Trends Tools 452

PYMNTS

DECEMBER 2, 2019

Other companies have seen their IPOs go bust, trading well below their offer prices even as they seek to change their chosen verticals, such as ride-hailing and food delivery, and notching top-line growth while operating losses seem to be on the long-term horizon. Uber and Lyft might be the poster children here.

Capital 127

Capital Innovation User Experience Payments 127

PYMNTS

MAY 17, 2017

Consumers have more options than ever when it comes to shopping for the right product or solution online. All in all, finding success as an online merchant today is complicated business. It’s a problem with which Leo Castro, vice president of the online sales platform BigCommerce , is all too familiar.

Tools 122

Tools Google Online Payments 122

PYMNTS

JUNE 22, 2020

The business would also need to address all these issues without sacrificing its user experiences, ensuring that its Mexican consumers can shop and pay on its sites with the same degree of ease, speed and convenience as its U.S. This is a set of logistical difficulties with which eCommerce marketplaces like eBay are all too familiar.

Strategy 230

Strategy Payments America Examples 230

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

Bobsguide

JULY 12, 2022

Retail banking customers now expect on-demand, fully digitalised experiences, hyper-personalised services, and around-the-clock assistance. Customers need a consistent omnichannel experience with improved support services. Plug and play – a growing trend. It also allows for more flexibility.

Software 88

Software Customer Experience User Experience Mobile 88

PYMNTS

AUGUST 14, 2018

Amazon and its ever-expanding marketplace of goods presents a problem that looms large in retail: try to beat ’em or try to join them. For some retailers and brands, the risks outweigh the rewards: Sears, Best Buy, Nike and Chico’s are all big names that have added their shops to the Amazon digital marketplace.

Retail 100

Retail Branding Course US 100

Insights on Business

APRIL 28, 2017

Unlike digital banks, digital bank channels believe that superior user experience must go deeper than branding and can be achieved by delivering new mobile and online apps that are focused on customer experiences. Key to designing great products is thinking like a retailer.

Digital Banking 171

Digital Banking User Experience Branding social media 171

NCR

JULY 26, 2017

Consider the impact the likes of Amazon and Apple have had on the retail and music industries. Consumers can now find an item they want to purchase online, pay for it with a single tap of their phone and have it delivered in just a few hours. Why self-service is so important. How to maximize availability.

Mobile 81

Mobile ATM User Experience Meeting 81

PYMNTS

OCTOBER 10, 2019

Cloud kitchens, sometimes called KaaS (kitchens as a service) or ghost kitchens have emerged as a new model, driven by the rise of online ordering and delivery services. Recent data indicates that consumers increased their spending on online food delivery in 2019 by almost 15 percent year over year.

Los Angeles 129

Los Angeles Branding Chicago User Experience 129

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

NOVEMBER 8, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. It’s a concept Rob Orgel, now the new president and chief operating officer at Flywire , told Karen Webster was foundational to his decade-long career at Apple. Trackers and Reports.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

JULY 27, 2016

To really optimize checkout online is hard, because we are talking about both user experience and design — somehow having a really simple checkout experience, while giving the consumer as much flexibility as they want,” Scott Fitzgerald , SVP at BlueSnap , recently told Karen Webster during a live digital discussion on this topic.

Online 100

Online Strategy Mobile Data 100

PYMNTS

DECEMBER 11, 2017

In 2017, the retailer will do $165 million in revenues, up from $68 million in 2015. Moda Operandi is an up-and-coming player battling two giants that dominate online luxury retail — YOOX NET-A-PORTER and Farfetch — but its magic comes from the company’s pre-retail concept.

Branding 100

Branding Capital Retail User Experience 100

PYMNTS

JANUARY 15, 2019

… will accelerate the expansion of our delivery network and amplify our diner acquisition efforts, raising consumer awareness of online ordering and driving more volume for all restaurants across our platform.” Grubhub CEO Matt Maloney said in a press release at the time, “The partnership with Yum! Close to all QSR managers — or 91.1

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

JANUARY 28, 2019

Once the account fills up with V-bucks, it is then sold through a legitimate vendor like eBay, or on the dark web, for lower rates than the $10 for 1,000 gamers will get in the game or through an authorized online store. That, in turn, has led to increased prices levied on retailers and consumers. credit card companies charge.

Video 128

Video Data Google Cards 128

FICO

SEPTEMBER 29, 2022

By moving beyond the current one-size-fits-all approach, telecom operators can customise the user experience by identifying user personas and applying an analytical overlay to their customer data assets, to continually deliver critical insight and targeted customized experiences. But it’s all about trust.

Analytics 52

Analytics Data Risk Management Customer Experience 52

Celent Banking

JUNE 26, 2015

The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise. Nicola has a PhD in Human-Computer Interaction, a very hot area of IT these days as the focus is on UI organization and the impact on user experience.

Digital Banking 100

Digital Banking Conference User Experience Operations 100

PYMNTS

JULY 5, 2017

Traditional providers like credit card companies, digital-only services like PayPal and retail companies, are all investing in digital experiences in different ways, though it remains to be seen what approach customers will fully embrace. Amazon puts the customer at the center of the digital experience. Amazon just “gets” it.

Innovation 121

Innovation Customer Experience Mobile Security 121