PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

FEBRUARY 28, 2019

They must also excel at securely handling payments and personal data, while recommending services at the right moment to enhance transactions along the way. Airbnb on Payments, User Friction and Security Challenges in a Global Market. To read the Case Study, download the Playbook. About the Playbook.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

APRIL 24, 2018

Then over time, when people start to take that as a normal experience, we will start to see companies that are especially concerned about fraud and security” and follow in the early adopters’ footsteps. A standard, of course, simplifies process and allows innovators to work with a foundation upon which to build.

User Experience 141

User Experience Case Study Security Fraud 141

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

PYMNTS

JULY 24, 2019

Big Tech is good at promoting, designing and improving the user experience, he said. One spur toward digital innovation, for collaboration and cross-pollination for FIs, comes via open banking. As a result: Innovation must be part of the strategy as FIs adapt to a new regulatory landscape. Open Banking.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

AUGUST 1, 2019

But how much are FIs really investing in blockchain and artificial intelligence (AI) compared to more foundational innovations? The latest Innovation Readiness Playbook looks at where FIs have been focusing over the past three years and what their plans are for the near future. When asked about specific innovations, 56.1

Innovation 142

Innovation UX Analytics Study 142

PYMNTS

NOVEMBER 24, 2020

Banking app security was especially problematic, according to the statement. Banking apps belong to the most security-critical and data-sensitive app category,” researchers said in a study of 693 banking apps across 83 countries, including 49 apps from banks in Africa.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

JULY 1, 2016

It was this broad potential for IoT innovation that inspired the PYMNTS 2016 Alexa Challenge. Fueled by a longtime interest in the technology of acoustics, Graylin studied under Dr. Amar Bose, the sound engineer best known for founding the speaker company of the same name. The (unobstructed) sound of innovation.

Report 102

Report Technology Innovation Mobile 102

Tomorrow's Transactions

APRIL 29, 2015

Banks are under pressure to do something abut security, so now that everyone has a smartphone it’s probably time to rethink the hodge-podge of measures we have now and standardise around the handset. The app is designed to heighten security as well as to improve the overall member experience.

Security 30

Security Fraud User Experience Online 30

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

PYMNTS

JUNE 27, 2016

At launch, the service was positioned as an innovative replacement for a well-entrenched standard considered not well-suited for a mobile and digital world. Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis.

Apple 165

Apple Mobile Cards Payments 165

PYMNTS

AUGUST 6, 2020

One study revealed that adding even one payment gateway could boost merchants’ transaction success rates and enhance customers’ experiences. Adding multiple gateways could further improve these experiences, too, ensuring that payments are less likely to hit snags. Around The P ayments Orchestration Ecosystem .

Report 159

Report UX Regional Retail 159

South State Correspondent

APRIL 24, 2023

So, like any new bank marketer, it composed a fairly interesting email (below) using the subject line “Secure Your Healthcare Future: Boost Your Health Savings Account Contribution.” Imagine an experience where customers and employees can get a 1:1 concierge service via a generative AI-driven chatbot.

social media 195

social media Data Marketing Technology 195

PYMNTS

JANUARY 2, 2017

The spring brought coverage of mobile advertising and payments on the go at food trucks as small, smart device-powered businesses, and in the fall, we looked at the biggest trends in digital security at the annual Money20/20 Conference in Las Vegas. DIGITAL IDENTITY TRACKER. In short, biometrics are here to stay,” McDowell told PYMNTS.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

APRIL 23, 2018

Traditional acquirers are being marginalized by technology players that provide solutions — not just payments processing — to software platforms who want more control over the end-to-end payments experience for the merchants with which they do business. To name but a few. Playing the Digital and Physical Fields.

Retail 117

Retail Maine Lending Software 117

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

FICO

MARCH 6, 2020

Just a few weeks ago, a market study estimated the cost of compliance for U.S. As a convenient and secure means of identity verification and authentication, biometrics will play a larger role and reduce friction in financial services. and Canadian financial services firms to total $31.5 billion in 2019. Read the full interview.

Compliance 81

Compliance Technology Fraud Analytics 81

Fintech Labs Insights

OCTOBER 31, 2016

Most people can’t imagine how you’d write four paragraphs on banking innovations, let alone 40,000. That means service, security, trust, user experience all have a higher bar than the average tech or service company. But running low on ideas is the least of my concerns. That’s a blessing and a curse.

User Experience 12

User Experience America Study Management 12

PYMNTS

MAY 7, 2018

Friendster shut down five years later in 2009 , owing its lack of success to technology challenges that made the user experience slow and cumbersome in the face of a more powerful and focused Facebook challenger that launched two years after they did.

Online 116

Online Meeting Data Course 116

CB Insights

OCTOBER 10, 2017

We studied 7 of the fastest-growing personal finance startups of all time, including Robinhood, and dove into what they did to achieve their massive results. Stash teaches its users how to invest. Google Trends data shows that both inbound and content marketing, at the time of Mint’s launch, had hardly been studied.

Tools 78

Tools Millennials US Maine 78

PYMNTS

OCTOBER 1, 2018

The innovation touted 10 years ago, that has garnered billions of dollars of venture capital (VC) funding, hasn’t turned out to be the “internet of money” as advertised. In those pieces, I acknowledged bitcoin as an interesting, even fascinating, innovation. Innovation By Any Other Name. It isn’t because it won’t.

Bitcoin 214

Bitcoin blockchain cryptocurrency Innovation 214

PYMNTS

DECEMBER 5, 2016

But mobile and other connected devices, the cloud, software platforms, new technologies, data, near-ubiquitous wireless internet and the imaginations of innovators have changed all of that. It — and the innovators that emerged since — have changed how consumers shop and use physical stores in profound ways.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

OCTOBER 31, 2017

But overpriced, over-hyped hardware products weren’t the only “innovations” we said goodbye to: we also recently witnessed the deaths of startups working in mobile AR, e-commerce, digital media, and more. So its secured lender, which [founder Scott] Jones didn’t name, recently emptied ChaCha’s bank accounts.

Company 78

Company US San Francisco Capital 78