PYMNTS

SEPTEMBER 23, 2019

Banks today recognize that they must embrace innovation to survive in a world being rapidly transformed by digital technology. For the past year, PYMNTS has been examining how banks are faring on the road to technological innovation. Our research establishes that effective IT and core systems are at the heart of successful innovation.

Innovation 118

Innovation Report System Resources 118

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

Bank Innovation

MAY 6, 2019

Citizens Financial Group is about 18 months into an effort to put user experience design at the heart of the bank's digital products and services.

UX 170

UX User Experience Mobile Groups 170

Payments Source

JUNE 12, 2018

Above all, open banking helps financial institutions improve the user experience, increasing customer satisfaction and addressing consumer needs, writes Aurimas Adomavicius, president and co-founder of Devbridge Group.

User Experience 77

User Experience Innovation Data Groups 77

PYMNTS

NOVEMBER 18, 2020

The suite of Mastercard payment solutions aims to enable businesses to save time, reduce costs and manage business expenses in more streamlined ways, with corporate clients able to further access Mastercard's In Control for Commercial Payments , a platform that helps companies add end-to-end virtual payments for an enhanced user experience.

Cards 188

Cards Regional User Experience Payments 188

Insights on Business

NOVEMBER 16, 2016

In a speech to a YMCA group in 1915, Mr. Rickey said: “There is no luck. And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. patents, IBM knows a thing or two about creating a framework for innovation.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

NOVEMBER 3, 2020

While FinTech innovation has opened up the doors for small- to medium-sized businesses ( SMBs ) to access more sophisticated solutions to manage money, software fatigue has business owners overwhelmed by a barrage of siloed systems. And according to Ronny Yakov , CEO of The OLB Group , QuickBooks is often an ideal place to start.

Online 150

Online Groups Fintech User Experience 150

PYMNTS

DECEMBER 29, 2020

There's an opportunity for banks to think about innovation, to modernize current workflows and to leverage some of the innovation that is happening within the FinTech community," he said, noting that the cost of such collaborations should be only one of several factors when considering whether to collaborate, and with whom.

Fintech 308

Fintech Data User Experience Innovation 308

PYMNTS

JANUARY 22, 2018

More important, perhaps, than the innovations they made on behalf of their more famous lead players, was how their contributions accelerated those innovations’ time to market. Innovation in payments and commerce has an unsung hero, too. And who will influence how innovation happens. Moving forward, it’s not so sure.

Innovation 135

Innovation Online Branding El Paso 135

PYMNTS

OCTOBER 15, 2020

Secret Double Octopus , which works in passwordless authentication for security online, has secured a strategic investment from SC Ventures, the FinTech and investment arm of international banking group Standard Chartered , a press release says. The company boasts a simple user experience and a formidable protection against cyberattacks.

Report 199

Report User Experience Security Fintech 199

PYMNTS

JULY 3, 2020

Since most CUs start life as an economic affinity group of some kind, loyalty is often baked into the business relationship pre-inception. PYMNTS’ research indicates that 33 percent of CUs offered loyalty and rewards innovations in 2019, up from 29.4 Dividends of Loyalty Innovation. percent in 2018. Easy is the New Loyalty’.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

OCTOBER 6, 2020

In addition to price, reward structure and credit line assignment, Venmo wants to add a fourth advantage: user experience. He said that’s an addition and Venmo is uniquely well-placed to offer, because the app isn’t a card brand trying to create a digital experience for customers. Instead, Venmo’s entire DNA is digital.

Cards 313

Cards Mobile User Experience Payments 313

PYMNTS

JUNE 17, 2019

But could merchant incentives help fuel this ongoing effort at digital payments innovation? Open Banking regulations and enable trusted third parties to access a customer’s data based on the account holder’s consent — a key step toward more digital payments innovation. Open Banking standards, STET in France, Berlin Group standard.”.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

JANUARY 22, 2020

The company plans to use the financing for product innovation and market expansion. That said, the two groups’ interests are not always aligned,” said Thilo Konzok, founder and CEO at Home. Their exceptional product and user experience make it easy to find and contract supply. Home’s Thilo and Moritz are changing this.

Comparison 130

Comparison User Experience Analytics Innovation 130

PYMNTS

JANUARY 22, 2019

At the World Economic Forum in Davos, Switzerland, executives of PayPal and Mastercard touted partnerships between financial technology companies and banks as a positive way to gain customers’ trust and innovate new ways for customers to interact with their finances. On Tuesday (Jan.

Fintech 194

Fintech Apple User Experience Examples 194

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. Looking into the future, everything is about connection, which is available thanks to APIs,” said Dux.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

APRIL 15, 2020

In an effort to provide procurement services innovation, supply chain payment and marketplace company Tradeshift has teamed with global service company Chain IQ , according to an announcement.

User Experience 130

User Experience Maine America Tools 130

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.

US 195

US Training Examples Data 195

PYMNTS

MAY 7, 2020

A growing share of gambling customers expect wins to clear in minutes, rather than days, and are not willing to wait up to five days for automated clearing house (ACH) settlements to clear, Mickael Marceau, head of payments for Kindred Group , said in a recent interview with PYMNTS. Regulatory Hurdles Trip Up Disbursement Innovation.

Online 142

Online New Jersey Pennsylvania Regulation 142

PYMNTS

OCTOBER 18, 2019

Pay by Bank app offers a best-in-class digital payment solution that optimizes user experience while making transactions more secure and reducing fraud,” said Suren Nawalkar, senior vice president of consumer applications at Mastercard. WHSmith is excited to launch Mastercard’s innovative new payment method, Pay by Bank app.

Retail 116

Retail User Experience ATM Security 116

PYMNTS

MARCH 20, 2020

with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. In the U.K.,

Lending 233

Lending Data User Experience Fraud 233

Perficient

AUGUST 4, 2020

Many apps and mobile websites try to duplicate the web experience, which results in a poor and inefficient experience, with frustrated users who choose not to use those applications on their mobile devices. Just having technology is only half the solution; for mobile, the user experience is vital.

Mobile 352

Mobile Management Retail User Experience 352

PYMNTS

MAY 20, 2019

The effort reportedly involves China-based UTStarcom and China Mobile Group, and a “refrigerated vending machine” called goBox. According to UTStarcom and China Mobile Group, facial recognition will create a seamless shopping experience that eliminates the need to carry a physical object like a credit card or a mobile phone.”.

Retail 142

Retail Mobile Conference Groups 142

PYMNTS

SEPTEMBER 26, 2019

“Our strategy continues to center on delivering the new procure-to-pay experience focused on an excellent end user experience, value achieved through true spend under management and a commitment to digitize the full process of business buying for both buyers and suppliers,” said Vroozi CEO Joe Fox in a statement.

Payments 116

Payments User Experience Analytics Management 116

Celent Banking

DECEMBER 1, 2014

. – Rizwan Khalfan, SVP and Chief Digital Officer, TD Bank Group. Kudos to TD for taking a leap here in an effort to innovate and try something new. The Canadian mobile landscape has been pretty quiet, with the most recent “innovation” being the launch of mobile remote deposit capture by some of the banks.

User Experience 173

User Experience Mobile Innovation United States 173

PYMNTS

NOVEMBER 13, 2019

Enter the Digital-First Banking Tracker , a PYMNTS and NCR Corporation collaboration, which analyzes how FIs are approaching digital transformations to engage with their customers, and what innovations they are using to do so. They not only need to be innovative solutions, but they must meet customer demands. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

Jack Henry

AUGUST 24, 2023

By tapping into trusted resources and networks that share a commitment to innovation, Apple offers solutions and services that inspire confidence in customers. Leveraging user groups, social media, and platforms like Jack Henry Loan Marketplace™ can assist in expanding your network. Start with strong partnerships.

Apple 78

Apple Resources social media FDIC 78

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. SMBS Outpaced Top Retailers When It Came To Innovation Adoption . The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

Cisco

OCTOBER 19, 2020

Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry. Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services.

User Experience 71

User Experience America Security Digital Banking 71

Insights on Business

OCTOBER 11, 2018

IBM is redefining GRC through innovation and investment in new technologies—from AI and analytics to User Experience Design (UXD)—seamlessly integrated with regulatory content and compliance practitioner expertise from Promontory Financial Group and IBM lab services. With the release of OpenPages with Watson 8.0,

Risk Management 70

Risk Management Management Compliance Innovation 70

PYMNTS

JANUARY 22, 2020

For companies like SmartEquip and Unified Payments Group , that means introducing new ways to lift the burden of suppliers accepting cards. For others, like NatWest and Sabre , that means collaborating on corporate card products that augment the end-user experience. Visa, Sabre Pair For Virtual Travel Cards.

Cards 131

Cards New York Lending Strategy 131

Insights on Business

MARCH 7, 2019

Recently, a group of experts from Promontory Financial Group and IBM Watson Financial Services held a discussion on this very topic ( replay available here ). Why organizations need to focus on activating and empowering their first line of defense with simplicity and a great user experience design (UXD).

User Experience 93

User Experience Risk Management Compliance Regulation 93

PYMNTS

NOVEMBER 19, 2020

And 88 percent said they’d had a “consistently positive user experience” with NFC contactless technologies. NFC Forum reported last month that – as found across roughly 2,000 consumers in the U.S., For a glimpse of how the pivot toward cashless is spurring mobile wallet adoption, consider India.

Google 254

Google Mobile Apple Survey 254

PYMNTS

NOVEMBER 15, 2018

We hope to see more of such innovative digital services from the private sector,” said Dr. Vivian Balakrishnan, Singapore Minister for Foreign Affairs, in the press release. Many of the economically vulnerable foreign workers who make up one of the most active user groups are reliant on unlicensed agents.

Regional 139

Regional User Experience Operations Security 139

PYMNTS

APRIL 4, 2019

News this week from South Korea stated the country’s “SK Telecom and the nation’s retail conglomerate Shinsegae Group have joined forces to develop new business models and innovative services in the logistics and distribution sectors powered by 5G networks.” A new report also says the U.S. 5G Retail Deal. Stayed tuned.

Retail 177

Retail Mobile Course Branding 177

PYMNTS

JULY 31, 2019

It is also looking for more long-term revenue fuel via 5G mobile network deployments, including for retail innovation and other commerce uses. Already, South Korea’s SK Telecom and retail conglomerate Shinsegae Group have joined forces on 5G retail. Samsung plans to increase its market share in the technology to 20 percent by 2020.

Samsung 139

Samsung Retail Mobile User Experience 139

PYMNTS

APRIL 24, 2018

“I see a long roadmap of FIDO authentication becoming the new normal for all of our online login requirements,” he said, eyeing the fact that Firefox, Edge and Chrome are on board with supporting the user authentication framework that comes in tandem with FIDO 2.0. This bodes well for their inclusion as a technology in the future,” he said.

User Experience 141

User Experience Case Study Security Fraud 141