PYMNTS

MARCH 20, 2020

Fraud attacks’ frequency and complexity will likely continue to rise despite merchants’ best efforts to prevent them. Advances in cybercrime mean merchants often have issues combatting the attacks executed against them, especially if they are relying on legacy systems to do so. The Latest Fraud Decisioning Developments.

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Industry Fraud social media Security 225

PYMNTS

FEBRUARY 19, 2019

One day — maybe one that has already happened for some PYMNTS readers — we might look back with fondness and nostalgia on that time when chargebacks stood as the main worry merchants and other organizations faced when it came to fraud and risk. Excuse the dramatics. That’s where Kevin Lee comes in. Changing Scope.

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Fraud Data Maine System 169

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. We covered everything from pain points to fraud and compliance and best practices to manage it all. That is a staggering statistic clearly pointing to a poor user experience.

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User Experience Mobile Data Las Vegas 60

PYMNTS

JANUARY 9, 2019

This growth is reflected across all areas of retail as online shopping becomes more popular with consumers, forcing even more traditional retailers — such as those that sell luxury products — to craft an online experience. How Omnichannel Is Changing The Way Luxury Retailers Respond To Fraud.

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PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. AI is not only being adopted to improve workflows and grow revenues, but has also been enlisted in the fight against fraud.”.

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PYMNTS

NOVEMBER 8, 2019

These platforms must ensure that all parties are trustworthy, putting them in precarious positions as they work to build their user bases without alienating either side with their anti-fraud measures. . It’s a matter of figuring out how you put in place the right balance to maintain a seamless customer experience.” .

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Fraud User Experience Customer Experience Tools 101

PYMNTS

JULY 5, 2020

Due to the real-time factor, fraud can be mitigated, the release states. The offering will include flexibility, according to a press release , allowing clients to either choose BNY Melon’s services or one of the company’s Private Label Bank relationships.

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Payments User Experience New York Fraud 240

PYMNTS

AUGUST 7, 2019

Hiding among these legit users are fraudsters and other bad actors that are increasingly targeting sharing economy platforms. Unfortunately, many sharing economy platforms’ verification and authentication processes are poorly equipped to combat the growing risk of fraud. Among sharing platforms users we surveyed, 26.2

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Report Fraud Survey User Experience 182

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed.

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Fraud Examples Data Tools 208

PYMNTS

SEPTEMBER 14, 2016

Retailers have been conditioned to think that fraud is simply an unavoidable cost of doing business. But Michael Reitblat , cofounder and CEO of Forter , thinks that’s a backwards way of looking at fraud and invests $20 million a year in technology to support an entirely different conversation. Where Fraud Really Hurts.

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Fraud Retail User Experience System 100

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

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Report Los Angeles Fraud Utah 206

PYMNTS

MARCH 14, 2017

billion by 2023, with the growing demand for mobile-based features, such as online payments, and the preference for smartphone or tablet usage boosting the market’s growth. The availability of game-changing features, such as enhanced user experience and mobility, will impact positively on mobile POS terminals’ market size.

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Retail Mobile Marketing Samsung 164

PYMNTS

JANUARY 9, 2020

Consumers have always influenced how payment methods evolve – stretching back centuries to the barter system, and extending, now, into the digital age. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks. In the webinar scheduled for Jan.

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Payments Case Study User Experience Millennials 151

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Or is there a high level of trust that deserves a VIP experience? That is why legacy fraud prevention tools are becoming less and less efficient and effective.”.

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Fraud Security Data Tools 146

PYMNTS

DECEMBER 10, 2020

Advocates of the strategy say it provides banks with an error-free way to onboard customers while reducing fraud and preventing application abandonment. . Online account openings increased by as much as 15 percent when social distancing mandates were implemented. Reducing FI Onboarding Time, Costs .

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Video Digital Banking User Experience Tools 201

PYMNTS

OCTOBER 18, 2019

Mastercard is collaborating with four eCommerce retailers — WHSmith.co.uk, Funky Pigeon, Cult Pens and The Card Gallery — to offer the Pay by Bank app to online shoppers, Mastercard announced in a press release on Friday (Oct. ’s Faster Payments service to give users the option of paying for goods with their bank account.

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Retail User Experience ATM Security 116

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. There is no perfect vendor.

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Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

SEPTEMBER 26, 2016

Earlier this year, cybercriminals stole $81 million from the Bangladeshi central bank, and they also stole the trust that the SWIFT global payments network had built with its 11,000 users. According to a study by PYMNTS in conjunction with fraud detection company Forter, fraud jumped 137 percent in the U.S.

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Security Fraud System User Experience 100

PYMNTS

FEBRUARY 12, 2019

That resulted in a quite fractured user experience, and inconsistent user experiences.”. That fact, in turn, gives fraudsters the tools they need to create illegitimate accounts and conduct other forms of online theft. Online college education is another area that seems good for end-to-end verification.

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St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

JULY 29, 2019

Most CUs strive to delive r a simple, personalized user experience. This means providing solutions that enhance the banking experience regardless of which channel members use to interact with the CU. Auto lending is also getting an upgrade in the CU market. Deep Dive: How AI Could Change the C U Landscape.

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Pennsylvania Analytics Maryland Innovation 173

Independent Banker

JANUARY 31, 2022

In 2022, we’ve got some critical milestones around integration testing with all of our Fed systems, as well as pilot testing,” said Connie Theien, senior vice president and director, payments industry relations with the Federal Reserve System, to ICBA members during a November 2021 webinar ( see sidebar below ). payment system.”.

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Community Bank Community Resources Fraud 91

Insights on Business

MARCH 26, 2018

A digital reinvention is underway in financial services, driven by the need for fraud prevention, personalized customer service, and the ability to keep pace with massive amounts of new regulations. She cautioned that these gains in customer convenience and simplicity open the door to fraud, so institutions must rigorously invest in security.

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User Experience Compliance Maine Regulation 135

PYMNTS

NOVEMBER 2, 2018

That is, a system that is as transparent as it is dynamic so that merchant expectations are always well-attuned to how their businesses will be managed on that platform, based on their business performance, and so that fraud can be spotted and responded to in real time. . Risk And User Experience.

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Payments Data Software Fraud 162

PYMNTS

MARCH 14, 2017

Though money laundering is a dangerous and enormous aspect of fraud, it’s often overshadowed by high-profile data breaches and other cybercrime activities. Cybercriminals are predictable in the sense that they also move toward the weakest or most vulnerable links in a system. Which is why, Clark said, it’s time for a change.

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Meeting Fraud Knowledge Base User Experience 111

PYMNTS

JUNE 15, 2020

“With restaurants shifting to takeout only due to the pandemic, it’s more important than ever that guests’ digital experience be on point with the experience they would receive at restaurants,” Scott Lawton , the restaurant’s co-founder, told PYMNTS in a recent interview. Online reviews are vital in today’s restaurant industry.

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social media Mobile Connecticut Online 132

PYMNTS

MAY 30, 2018

Jing’s only stipulation around these partnerships was that they must meet a level of innovation sufficient to deliver value to end users — providing secure, convenient and efficient financial services for business customers, and driving improvements for consumers in online and offline payment service environments. Ant’s Plans.

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Risk Management Fintech User Experience Management 100

PYMNTS

AUGUST 24, 2017

In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well. It’s not good.

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Security CA User Experience Mobile 102

PYMNTS

MARCH 20, 2020

In a feature story, PYMNTS spoke with Adam Fox, director of digital experience and media for the Mexican fast-casual chain Qdoba , about how the company was able to ensure a smooth data migration process to a revamped system. It takes effort to balance seamless-but-fraud-free user experiences.

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Technology Apple New York City social media 181

FICO

AUGUST 27, 2020

With the COVID-19 lockdown wiping out many face-to-face interactions, it’s hardly surprising that more of what we do has naturally moved online. For the consumer, online shopping has become the norm, but so too has opening accounts digitally; even if you look at financial accounts where many would say there is a higher risk of loss.

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Management Fraud Security Examples 52

PYMNTS

OCTOBER 26, 2016

But while merchants have now had more than a year to adjust to the new technology, retailers still lag behind when it comes to chip card adoption, causing frustration and confusion for consumers, even with chip-based cards decreasing counterfeit fraud by 60 percent, according to Mastercard. Better user experience. Stay tuned.

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Security Mobile Las Vegas User Experience 100

PYMNTS

JULY 15, 2019

Exchanges must perform critical KYC, AML and other security and compliance measures to ensure they support only legitimate transactions and keep customers safe from fraud as the cryptocurrency space grows. Digital banking changed all that, and now consumers expect the onboarding process to be near-instant and with minimal friction.

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cryptocurrency Regulation Guidelines User Experience 129

PYMNTS

OCTOBER 7, 2019

Second, whatever one builds must easily and safely live in the payments infrastructure they’ve created that undergirds the system. salaries, more than 70 percent of household bills and 98 percent of state benefits are processed by Vocalink — which means anything done to endanger those rails could have severely negative systemic effects.

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Payments Innovation System Security 167

PYMNTS

DECEMBER 5, 2019

Research from cybersecurity firm Deeptrace shows there were nearly 14,700 deepfake videos online as of November of this year, compared to nearly 8,000 in December 2018. Hochrieser said, too, that user experience is key when it comes to organizations tackling deepfakes.

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Video Course Technology User Experience 139

PYMNTS

MAY 22, 2017

In early May, approximately 300,000 computer systems in more than 150 countries were compromised by the WannaCry cyberattack. To guard against threats and online data breaches, which can have a highly disruptive impact on eCommerce, many cybersecurity experts urge internet users to use two-step authentication to protect their online accounts.

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Regulation National Online System 116

PYMNTS

MAY 6, 2019

“And most fake accounts selling counterfeit merchandise usually upload a large quantity of posts every day, resulting in a chaotic and negative user experience,” the report stated. billion per year to fake online sales. Global counterfeiting is a big business, worth about $1.2 trillion every year.

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social media Branding Survey Report 123

PYMNTS

JULY 5, 2017

For mobile payment apps, companies then need to validate that the app works on all sorts of different mobile devices, operating systems, with the leading mobile carriers, with different merchants and in all locations. By perceived security, I am talking mainly about user experience as it relates to the digital payment space.

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Innovation Customer Experience Mobile Security 121

NCR

APRIL 6, 2016

When we open an account at a bank, we have to prove our identity using an official identity document in a face-to-face meeting or during a secure online application process. Our identity information is then recorded to the bank systems, so you have continual access to the bank’s services and your money.

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Customer Experience Online System User Experience 40