PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

JANUARY 13, 2017

The app works using an algorithm focused on the user’s income and spending patterns to tap off a small amount from the checking account and move it into a safe, savings account for later activities, like bills and holiday shopping. Digit is clearly not alone in creating a consumer finance-focused chatbot.

San Francisco 100

San Francisco User Experience Mobile America 100

PYMNTS

AUGUST 9, 2019

-based Emerging Payments Association (EPA) published a report on the impact of SCA on the payments experience, and found that 75 percent of issuers said they would be ready by the Sept. Nearly three-fourths (74 percent) of issuers expect SCA to lead initially to a decline in user experience. 14 deadline. What Are the Issues?

Compliance 152

Compliance Regulation User Experience Retail 152

PYMNTS

DECEMBER 3, 2019

Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services. A recent report from J.D. According to its inaugural U.S.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

JULY 18, 2019

As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste. The study found that only 13.3 percent in the last study.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. The year 2020 saw the overall index score rise by 2.2 percent for online and 1.4

Retail 261

Retail Online Mobile Customer Experience 261

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Experian recently reported. The delay has been too long.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

JULY 27, 2016

Today, though, FinTech has changed the game, and new customer demands could be taking away community banks’ leg-up on their largest peers. According to Michael Carter, CMO at FinTech firm D3 Banking , there are a few factors at play here. ” That means providing a seamless and consistent user experience across platforms.

Regional 100

Regional Community Bank Community Study 100

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Millennials’ heavy dependence on their mobile devices is matched by their high expectations for user experience. Viacom Media Networks.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

SEPTEMBER 26, 2016

Earlier this year, cybercriminals stole $81 million from the Bangladeshi central bank, and they also stole the trust that the SWIFT global payments network had built with its 11,000 users. According to a study by PYMNTS in conjunction with fraud detection company Forter, fraud jumped 137 percent in the U.S.

Security 100

Security Fraud System User Experience 100

PYMNTS

DECEMBER 4, 2017

NXT-ID and FitPay are also working on a smart strap for analog watch faces by Wearatec, and some smart key fobs enabling users to make payments, log onto network-based computers, start vehicles and unlock the doors to homes, apartments and cars. Why can’t all these payment platforms just get along?

Payments 112

Payments Risk Management Data Branding 112

PYMNTS

FEBRUARY 27, 2019

What’s driving all of our corporate demand and financial institution demand for instant payments is improving the user experience to meet consumer expectations,” Edwards explained, adding that the FinTechs in Silicon Valley have created the expectation that all of the consumer’s inbound and outbound payments are easy, safe and frictionless.

US 134

US Cards Millennials Payments 134

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

MAY 11, 2017

Venturo said collaborations between FinTech companies and the financial industry has produced several notable developments in the last few years, such as mobile payment solutions, wearables, tokenization, blockchain and biometric tools. I think it’s hard to learn just by studying,” Venturo said. Eating Your Own Dog Food? .

Innovation 143

Innovation Mobile ATM Tools 143

PYMNTS

JULY 24, 2019

Big Tech is good at promoting, designing and improving the user experience, he said. The fact that FIs’ trust factor is a deteriorating asset can be seen in the findings of a recent PYMNTS study, where consumers indicated they would be open to considering financial services from trusted online companies such as Amazon.

Digital Banking 160

Digital Banking UX Online Innovation 160

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

Celent Banking

JULY 22, 2016

We first heard of Zapp in 2013, and even included a case study in a Celent report published in September 2013. I would imagine that a Zapp-like solution would have more of an immediate impact on debit card transactions rather than credit card spend. So, if that's the case, can MasterCard help accelerate Zapp's launch?

Cards 100

Cards Case Study Payments Mobile 100

Fintech Labs Insights

OCTOBER 6, 2015

Hypori’s virtual mobile infrastructure platform (VMI) shields enterprises from the risks of BYOD while providing a rich, responsive end user experience, and a more secure, cost-effective compliant solution for any organization. VISA case study for leveraging Hypori’s platform for securing mobile point of sale terminals.

Security 12

Security Mobile Fintech Case Study 12

Filene

APRIL 28, 2017

MicroBlink their goal is simple: to improve user experience by eliminating manual data entry. Some of their case studies with financial institutions in Europe have seen a dramatic increase in adoption by clients who can communicate in a simpler way when documents or other information is shared back with their FI.

social media 28

social media Big Data Case Study Analytics 28

NCR

NOVEMBER 15, 2016

US community banks have entered a tough race, with large banks and fintechs setting standards for mobile banking. With this, mobile banking can drive revenue through carefully selected, relevant functionality and engaging user experience. A way to outcompete? What does it mean for community banks?

Community Bank 40

Community Bank Community Mobile Rhode Island 40

FICO

AUGUST 19, 2022

Worse, smelling blood in the water, venture capitalist are pouring record amounts of investment into the next generation of fintechs and insurtechs. So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver?

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Fintech Labs Insights

OCTOBER 6, 2015

MX launched its core Digital Money Management (DMM) solution, MoneyDesktop, in October 2010 and, in just five years, has become one of the fastest growing fintech companies and the DMM provider of choice to more than 550 banks and credit unions. Studies have shown that up to 70% of the cost of software is incurred during maintenance.

Software 12

Software User Experience Study Innovation 12

Fintech Labs Insights

MAY 13, 2015

According to a study by RiskIQ, more than 11% of all Android banking applications are suspicious and potentially contain malware. Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms, licensed. However, with opportunity come risks. Metrics: 15+ employees.

Mobile 12

Mobile User Experience New York Study 12

PYMNTS

NOVEMBER 24, 2020

South African digital identity firm Entersekt is partnering with African FinTech Cellulant to bring enhanced cybersecurity to mobile banking and digital payments. . Schalk Nolte , chief executive officer of Entersekt, said in a statement on Tuesday (Nov. Banking app security was especially problematic, according to the statement.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

Fintech Labs Insights

SEPTEMBER 15, 2015

Why it’s a must-see: Verifying user identity and securely protecting transactions are two vital concerns for every financial developer. A recent study from LexisNexis Risk Solutions reports that while 14% of overall transactions are mobile, they make up 21% of fraud cases. Check out more of today’s FinDEVr Previews: Intuit.

User Experience 12

User Experience Fraud Bitcoin Customer Experience 12

Fintech Labs Insights

MARCH 9, 2016

In the Tinder-like user experience, freelancers separate their expenses by swiping right to file a business expense (see image on left) and swiping left to file a personal one. Our developer’s conference features two days of provocative presentations and critical case studies of financial technology at work. million U.S.

Taxes 12

Taxes San Francisco Case Study Conference 12

Fintech Labs Insights

MAY 14, 2017

Williams: The analyst firm, Celent, recently published a case study about BMO (Bank of Montreal) and their digital transformation initiative in personal banking.

Community 15

Community Management Analytics Case Study 15

PYMNTS

JANUARY 30, 2018

The payments industry is being driven by forward-thinking FinTech players like Payfare, and the flexibility of our single payments processing platform enables them to roll out truly innovative products to markets around the world,” said Peg Johnson, EVP of Global Client Success at i2c, in a press release. “The

User Experience 135

User Experience ATM Lending Study 135

Gonzobanker

NOVEMBER 16, 2023

Traditional financial institutions that want to compete with fintech disruptors like Chime and X (formerly known as Twitter) need to up their social media game. By providing visitors a way to directly interact through comments, “likes,” re-posts and more, an institution can deliver a more personal and credible user experience.

social media 97

social media Marketing Millennials Trends 97

PYMNTS

APRIL 23, 2018

That was until Amazon branched out of books and niche players like Etsy provided a different and better product selection with a cleaner user experience less than a decade later. We’ve been studying consumers walking in and out of physical stores every quarter for more than a year. Playing the Digital and Physical Fields.

Retail 117

Retail Maine Lending Software 117

CB Insights

OCTOBER 31, 2019

But while many chatbots didn’t meet users’ high expectations, they haven’t entirely fallen short. Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects. Fintech: Contract review & bill negotiation.

Industry 78

Industry Examples Tools Retail 78

FICO

MARCH 6, 2020

A partnership aimed at helping banks, payment providers and fintechs meet the ever stronger regulatory demands while reducing effort and expense. . Just a few weeks ago, a market study estimated the cost of compliance for U.S. FinTechs and new PSD2 third-party providers are increasingly required to continuously monitor their processes.

Compliance 81

Compliance Technology Fraud Analytics 81

Fintech Labs Insights

OCTOBER 31, 2016

That means service, security, trust, user experience all have a higher bar than the average tech or service company. That’s a blessing and a curse. They can’t live without you, which is great for revenues, but you also can’t afford big mistakes. And that’s expensive. But thank goodness for mobile.

User Experience 12

User Experience America Study Management 12

CB Insights

OCTOBER 10, 2017

We studied 7 of the fastest-growing personal finance startups of all time, including Robinhood, and dove into what they did to achieve their massive results. Stash teaches its users how to invest. Many fintech companies out there are trying, very literally, to become the next Mint.com. Mint has a classic success story.

Tools 78

Tools Millennials US Maine 78

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. Working with the lab, the Eyevido team was able to conduct eye-tracking studies of Deutsche Bank’s retail banking websites to help improve the user experience for customers.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

DECEMBER 5, 2016

The driver of this shift is the mobile device, and the competition is the mobile app with the best user experience, regardless of whose name is on the app and the depth and breadth of products they offer. What that new digital identity will be — and maybe several will emerge as studies — is very much TBD.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. Title: Fintech ‘Plastc’ Shuts Down After Cancelling All 80,000 Pre Orders. The [prior] Phase 2 study was robust.”

Company 78

Company US San Francisco Capital 78