Gonzobanker

NOVEMBER 16, 2023

Traditional financial institutions that want to compete with fintech disruptors like Chime and X (formerly known as Twitter) need to up their social media game. Consider that the typical user spends about 2.5 hours per day on social media. Demographically, half of the U.S.

social media 97

social media Marketing Millennials Trends 97

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Viacom Media Networks. Millennials’ heavy dependence on their mobile devices is matched by their high expectations for user experience.

Millennials 45

Millennials social media User Experience Branding 45

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

Filene

APRIL 28, 2017

Here are our top three concepts presented during the second day: Neener Analytics through computational social science and social media analytics help financial institutions to offer an alternative way to de-risk the loan application process.

social media 28

social media Big Data Case Study Analytics 28

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

CB Insights

OCTOBER 10, 2017

We studied 7 of the fastest-growing personal finance startups of all time, including Robinhood, and dove into what they did to achieve their massive results. Stash teaches its users how to invest. Many fintech companies out there are trying, very literally, to become the next Mint.com. Mint has a classic success story.

Tools 78

Tools Millennials US Maine 78

PYMNTS

DECEMBER 5, 2016

The driver of this shift is the mobile device, and the competition is the mobile app with the best user experience, regardless of whose name is on the app and the depth and breadth of products they offer. What that new digital identity will be — and maybe several will emerge as studies — is very much TBD.

Retail 100

Retail Payments Mobile Innovation 100