PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

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Fraud Compliance cryptocurrency Security 270

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. Other notable features that are almost universally offered by top performers include online ordering via website and curbside pickup options.

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PYMNTS

MARCH 26, 2020

They are not always fast followers of newly introduced products and services from their larger banking brethren who operate on a national scale. Davis pointed to Amazon Go as one example, where payments truly are frictionless and are part of the overall commerce experience.

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PYMNTS

MARCH 20, 2020

Users who clicked the links would see their computers infected with viruses. Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

Industry 225

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Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. For example, match up your priority market areas against the competitive market picture to see if there are top priority areas for you that also happen to be weak points for your competitors.

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Google Examples Trends Tools 452

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. Many of us are buying goods or services (streaming media, for example), that were not on the radar before. Adaptive Is Better Than Static. Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. For other companies, GDPR is the main concern as they move to expand operations within Europe.

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Strategy social media Regulation Retail 188

PYMNTS

SEPTEMBER 9, 2019

According to payments services provider FIS (via a report from CasinoBeats.com ), “digital wallets will be the preferred method of payment for online gambling activities globally in three years, as further major legislative changes come to the fore. One of the ways that these websites are able to differentiate is through user experience. “One

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Innovation Payments Taxes User Experience 137

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Credit and debit card penetration in markets like Mexico is still low compared to the U.S. Global Reach, Local Payments Solutions.

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Strategy Payments America Examples 230

PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). percent of consumers bought groceries online in 2020, compared to the 18.6

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Data Innovation Payments Millennials 277

PYMNTS

JUNE 9, 2020

Customers are engaging more actively with their FIs across digital channels as a matter of necessity, as bank branches have largely been shuttered or are operating with reduced hours. In one example, Hughes pointed to mortgage refinancing applications, which are likely to see a tailwind from low interest rates. The Importance Of Data.

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Data Security Online User Experience 151

PYMNTS

MARCH 6, 2020

Rather than approaching digitization as a ground-up overhaul of an entire institution’s infrastructure and operations, community banks should identify a “niche,” or an area in which they have been most successful as a business, to initiate a modernization project. The Right Foot.

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PYMNTS

JANUARY 14, 2021

As COVID-19 has demonstrated, many retailers struggled to move fast enough to create sustainable operating models for curbside pick-up, contactless delivery and more.”. Yevgeni Tsirulnik , vice president of Toshiba Global Commerce Solutions’ Digital Platform Products said the system aims to “ remove the lines between the online and offline.

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System Retail US Data 189

PYMNTS

OCTOBER 29, 2020

Consumers have left the stores and moved online to shop and pay, and businesses have been quick to follow. This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience.

Payments 109

Payments Analysis Operations Resources 109

PYMNTS

JANUARY 28, 2021

There’s no denying that consumers of all ages are increasingly comfortable shopping online, but when it comes to younger, digitally native customers, it turns out they’re also increasingly comfortable selling online, too. So, we think a lot about, like, ‘How can we truly be everything for everyone?’” Oates said.

Strategy 192

Strategy Branding Mississippi Comparison 192

PYMNTS

JANUARY 24, 2020

Healthcare reimbursements are a prime example of an important business function stuck in a paper past. Instant payments are highly configurable, which helps explain why a unique online marketplace like Shutterstock would want to utilize it. It’s a big hit with users. Like when JPMorgan Chase & Co.

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Video User Experience Payments Study 132

PYMNTS

JANUARY 9, 2020

Automotive sales are increasingly going digital – and more consumers are buying more used products of all types online. Jualo has amassed four million monthly active users and facilitated transactions worth $1 billion last year,” the report stated. BMW , for example, has launched a pilot in Tennessee dubbed Access by BMW.

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Nashville Tennessee Philadelphia Video 130

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. For example, if a two-week sprint is 80 hours of work, a team should plan for 60 hours of power work per engineer. because it would impact the user interface and user experience, and thus, the production process.

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Meeting Examples UX Case Study 294

PYMNTS

AUGUST 28, 2018

I think more and more people are becoming comfortable with this from both sides of the transaction,” Ting said of employers and workers — and both sides of the relationship are increasingly comfortable with meeting up via online marketplaces. Consider the fact that, as noted by Webster, a consistent experience in paying workers is lacking.

Payments 112

Payments Online Meeting User Experience 112

PYMNTS

JUNE 10, 2020

According to the report, 82 percent of those between the ages of 18 and 24 bank exclusively through mobile channels, for example. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

JANUARY 15, 2019

… will accelerate the expansion of our delivery network and amplify our diner acquisition efforts, raising consumer awareness of online ordering and driving more volume for all restaurants across our platform.” If diners want to make a dish vegetarian, for example, they can swap out beef for beans in the Crunchwrap Supreme.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

JANUARY 9, 2019

This growth is reflected across all areas of retail as online shopping becomes more popular with consumers, forcing even more traditional retailers — such as those that sell luxury products — to craft an online experience. However, what these retailers aim to protect remains the same both online and in store. “An

Fraud 109

Fraud Retail Security Online 109

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. Why Friction Persists. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well.

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Payments Cards Customer Experience User Experience 160

Insights on Business

JUNE 4, 2019

Consider just a few examples: Buyers have the choice to educate themselves on products online. Buyers can serve themselves by ordering through online marketplace. B2B Sales is now digital – 94% of B2B buyers research online before making a decision. Chat services can now answer vexing questions with a smile.

Technology 105

Technology social media Management Groups 105

PYMNTS

NOVEMBER 23, 2016

Business operations have long gone digital. Entrepreneurs today don’t have to rely on outsourcing operations that are too complex or they may not have the resources for. Instead, there are a myriad of online self-service platforms to take on everything from HR to payroll, payments to employee benefits. But what about insurance?

Online 100

Online Industry User Experience New York 100

PYMNTS

MAY 22, 2017

The ransomware attack affected a range of players, including delivery services like FedEx, automakers including Renault and Nissan, transportation operations such as Germany’s Deutsche Bahn and even medical systems such as the U.K.’s To date, more than $80,000 in bitcoin payments have been made so users could access their files again.

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Regulation National Online System 116

PYMNTS

JULY 27, 2016

To really optimize checkout online is hard, because we are talking about both user experience and design — somehow having a really simple checkout experience, while giving the consumer as much flexibility as they want,” Scott Fitzgerald , SVP at BlueSnap , recently told Karen Webster during a live digital discussion on this topic.

Online 100

Online Strategy Mobile Data 100

PYMNTS

FEBRUARY 19, 2019

“The scope of responsibility has changed fundamentally” in recent years, Lee responded, explaining how fraud has transformed from something centered on chargebacks to something that involves multiple eCommerce and payment functions – and, indeed, the entire user experience. Insult Rate.

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Fraud Data Maine System 169

PYMNTS

FEBRUARY 27, 2018

In the latest Data Drivers, PYMNTS’ Karen Webster, along with Hyperwallet’s Michael Ting, senior vice president of digital markets, delved into the friction that exists in online marketplaces that brings together the gig worker and the gig worker employers … and how when it comes to payments, one size definitely does not fit all.

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Payments User Experience Data Company 130

FICO

AUGUST 27, 2020

With the COVID-19 lockdown wiping out many face-to-face interactions, it’s hardly surprising that more of what we do has naturally moved online. For the consumer, online shopping has become the norm, but so too has opening accounts digitally; even if you look at financial accounts where many would say there is a higher risk of loss.

Management 52

Management Fraud Security Examples 52

PYMNTS

DECEMBER 21, 2016

It does that by making it possible for them to connect with consumers via the online and mobile channels that are out of the reach of these small, and very localized, merchants. JK: Back when I started my career, there wasn’t a propensity to put credit card information online to the extent that it is today.

New York 100

New York US Online Marketing 100

PYMNTS

FEBRUARY 29, 2016

s Bacs and Faster Payments systems, for example. DeLuca pointed to what he called the “classic example” of PayPal, a company that took banks’ existing infrastructure and captured the benefits of it in ways the banks hadn’t been able to yet. “We do a lot of business in the U.K.

Innovation 100

Innovation Fintech Tools Technology 100

NCR

SEPTEMBER 5, 2017

For example, 61% of airline loyalty program members went on to book a flight, and 56% of hotel program members went on to book a hotel room (core inventory) following a redemption on non-core inventory rewards such as electrical goods or day experiences. For consumers, simplifying the user experience also means making payment easier.

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How To User Experience Analysis US 45

Fintech Labs Insights

JANUARY 27, 2016

That’s the goal of SaleMove , the company that has built a platform that enables businesses that sell services – banking, mortgage, insurance – to provide an online user experience that exceeds the in-person version. “All browsers, all operating systems.” More than 100 customers.

Customer Experience 12

Customer Experience Online New York City Video 12

MyBankTracker

FEBRUARY 23, 2021

Instead of heading to a branch, they let you manage your money completely online. This Chime Spending Account review offers a closer look at the features, fees, and overall user experience you can expect when you move your money here. Online bank accounts tend to be fee-friendly and there’s a simple reason why.

ATM 52

ATM Cards Mobile Online 52

PYMNTS

JULY 2, 2018

The new financial players aren’t so much building new banks online as they are building what she called “meta layers” of specific (and specifically useful) user experience interfaces tailored to particular use cases. In the United States, for example, a stunning number of bankruptcies are tied to medical debt.

United States 102

United States Marketing User Experience Digital Banking 102

PYMNTS

AUGUST 12, 2020

For online fantasy sports betting provider DraftKings — which went public in April even as world economies cratered — lockdown boredom and the absence of actual live sports to watch have created a perfect storm of opportunity. One of the things that we’ve focused on as an organization is a seamless user experience.

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