PYMNTS

DECEMBER 31, 2020

Two-thirds of card issuers were expected to offer contactless debit products by the end of this year, for example, and 87 percent of all cards are anticipated to be contactless-enabled by the end of 2022. FIs’ card-issuing trends also underscore the growing popularity of touchless purchasing approaches. Understanding Customers.

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Fraud Strategy Security Cards 273

PYMNTS

JUNE 11, 2020

The technology itself is not new — many consumers already use biometric authentication in their daily lives, with 80 percent of consumers using their fingerprints to unlock their smartphones, for example. The rising demand for such tools also led to increased investments in the technology. Pennsylvania Gov.

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Compliance Guidelines Meeting Tools 186

PYMNTS

JANUARY 24, 2020

Payment processors typically have better information about the broader online transactions space, for example, and merchants complement this perspective with more in-depth consumer data. Merchants can better trust transactions made with cards issued by firms with strong authentication approaches, for example. .

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Fraud Security Online Analysis 153

PYMNTS

APRIL 23, 2020

Bad actors trying to scam automobile insurers may say their cars are worth more than they actually are so they can get larger payouts, for example. Visual analytics systems can inspect an image of a damaged car, for example, make an educated estimate of the cost to fix it and compare that to the customer’s claim.

Fraud 151

Fraud Company System Knowledge Base 151

PYMNTS

AUGUST 21, 2020

.” Research into digital payments, of course, is nothing new for the Fed — and as Cunha offered by way of example, a few years ago his bank published research that found value in mobile payment tokenization.

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Boston Massachusetts Knowledge Base Policies 269

Insights on Business

JULY 29, 2019

Ask Watson Inquires, a digital assistant designed for sales performance management, is an example of this type of solution. ( For example, it can make sense of historical chat or call logs. It knows when to automatically search for an answer from a knowledge base, when to ask for clarity, and when to direct users to a human.

Knowledge Base 101

Knowledge Base Management Examples Operations 101

PYMNTS

APRIL 30, 2018

If consumers close their laptops, for example, they can continue a conversation on a smartphone through platforms like Facebook Messenger. The platform provides agents with possible answers based on a company’s frequently asked questions (FAQs) or knowledge base.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

JANUARY 27, 2017

The first, called Academy, is a consumer- and internal-facing, self-learning knowledge base of customer support content. The company’s largest client is TracFone, which Ramey referenced in an example of how DeviceBits can benefit an enterprise client.

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PYMNTS

JULY 31, 2020

Demand for flexible, reliable and prompt payment extends to knowledge-based professions as well. Some experts believe this may hasten a larger shift of “knowledge workers” toward freelance and gig relationships — a development that could further blur the lines between these types of platforms and traditional employers.

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Technology Security Knowledge Base Meeting 142

PYMNTS

FEBRUARY 12, 2019

For example, a person seeking to open a bank account traditionally proves identity via a government-issued ID document (one with a picture of themselves on it). The “old way of doing business,” according to Pointner, typically involved — or, to be fair, still involves — two separate general events, not a combined end-to-end process.

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St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

SEPTEMBER 6, 2018

There also is what is being billed as a “plugin knowledge base” that offers implementation and reference guides, along with videos. By way of example, Caldera noted that ICOs are banned in China, where in the U.S., they can take place with tokens classified as securities.

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Compliance Fintech Regulation Knowledge Base 133

PYMNTS

SEPTEMBER 19, 2019

billion customer records — occurred in the first six months of 2019, for example. The threat of a data breach is now an ever-present part of life for customers and the banks that serve them. A reported 3,813 data breaches across a number of industries — collectively exposing 4.1 billion stolen credentials.

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Fraud Data Mobile Tools 144

PYMNTS

APRIL 22, 2020

Using biometrics in place of old-school knowledge-based authentication (KBA) procedures and passwords can also help improve the overall onboarding experience. FIs have been interested in biometrics ever since fingerprint-based login became a common functionality on smartphones and other devices. Biometrics and Onboarding.

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Security Data Fraud Tools 133

PYMNTS

JANUARY 31, 2020

FIs have long been aware that relying on knowledge-based authentication (KBA) goes only so far. A cardholder may withdraw $300 every Tuesday at the ATM near her work, for example, so an ATM showing five $300 withdrawals within two minutes is a major red flag. Holistic Security.

Fraud 148

Fraud ATM Cards Security 148

PYMNTS

APRIL 4, 2019

The Citi study referenced above, for example, found 87 percent of Americans would still trust traditional banks more than non-bank financial institutions. The Unique Relationship. Banks are uniquely trusted by consumers, Singh noted, and this is a statement backed up continuously by data.

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Mobile Study Security social media 169

PYMNTS

DECEMBER 6, 2018

Such a scenario stands as a terrifying example of not only the sophistication of criminals, but also the threat of fraud in a real-time payments environment. But that new account will be controlled by fraudsters , who will quickly steal the money – funds that might be unrecoverable by a bank or law enforcement. The antidote?

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Fraud Payments Security Cyber Security 133

Accenture

MARCH 23, 2017

Now—given that background, employees in these areas often have a deeper knowledge base and clearer career track in industry (and salary expectations) than perhaps people who have founded traditional Fintechs. There’s a risk that fewer start-ups will enter the market; so we think the area would benefit from a degree of nurturing.

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Regulation Industry Trends Compliance 150

PYMNTS

MARCH 17, 2017

“Much of the time, fraud involves a voice transaction — with a credit card issuer, a retailer or somewhere else along the chain,” Dewey said, noting that it’s often much easier to for fraudsters to find or even guess the answers to knowledge-based authentication questions than to guess a password.

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Fraud Cards Houston Retail 107

Accenture

MARCH 23, 2017

Now—given that background, employees in these areas often have a deeper knowledge base and clearer career track in industry (and salary expectations) than perhaps people who have founded traditional Fintechs. There’s a risk that fewer start-ups will enter the market; so we think the area would benefit from a degree of nurturing.

Regulation 150

Regulation Industry Trends Compliance 150

PYMNTS

SEPTEMBER 21, 2016

-based company works with more than 250 merchants in 50-plus countries to boost sales at brick-and-mortar locations and reduce costs by providing them with eCommerce-related customer data they can use to enhance both online and in-store shopping experiences. Retailers Look To Expand Their Knowledge Base.

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Data San Jose Retail Analysis 100

PYMNTS

DECEMBER 26, 2016

As a result, authentication and identity verification practices that rely on data only, such as passwords and knowledge-based authentication questions, have been scrutinized and are largely seen as no longer sufficient. Close to 75 percent of companies surveyed are planning to move away from relying on passwords for this very reason.

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Mobile Payments eBook User Experience 109

PYMNTS

OCTOBER 7, 2019

Nav’s primary tool in determining that authenticity is Experian’s Precise ID platform, which leverages knowledge-based authentication (KBA) by asking users questions about their credit reports. One example he pointed out lists several names, and asks users to identify individuals with whom they have lived.

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Tools Data Security Fraud 101

NCR

DECEMBER 20, 2017

There is a strong argument that the traditional username and password protections used in online banking, for example, are no longer sufficient to prevent fraudulent access. What contingency plans are in place if a consumer’s biometric data is somehow stolen or compromised in a data breach, for example?

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Security Knowledge Base blockchain Analysis 77

NCR

DECEMBER 15, 2017

The UK-based banks TSB and Barclays have recently enabled mobile iris scanning and voice payments via Siri , for example. These might involve the use of one-time passcodes or knowledge-based authentication.

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Fraud Security Knowledge Base Analysis 96

NCR

APRIL 23, 2018

It’s likely that most banks will use a knowledge-based method such as a password or a PIN for one stage of their authentication, as this is both familiar to customers and easy to implement. Therefore, it will be essential for financial institutions to identify when they need to include SCA, as well as what form it should take.

Fraud 72

Fraud Knowledge Base Guidelines Security 72

PYMNTS

MARCH 14, 2017

specifically, identity verification has long relied on credit-based data — the existence of credit history along with knowledge-based authentication (KBA) questions — in digital channels or by showing a physical, government-issued ID in person. In the U.S.

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Meeting Fraud Knowledge Base User Experience 111

PYMNTS

MAY 15, 2018

For instance, knowledge-based authentication is well-understood by users – but the answers to security questions can be socially engineered without too much trouble just by visiting victims’ social profiles. For example, someone has to show the machines which part of the ID is a face and where the first and last name are listed.

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Fraud Training Security Compliance 129

FICO

JULY 15, 2020

By building a 360 º view around their customers, companies are able to develop a very detailed knowledge base around each customer that reveals all sort of unprecedented insights about their future behaviors and needs. No need to tell them it came from knowledge base full of algorithms. It’s the thought that counts.

How To 52

How To Study Analytics Knowledge Base 52

FICO

JUNE 8, 2020

This can include credentials, such as usernames and passwords, identity documents, knowledge-based information and payment details. For example, a complete digital identity is worth more than a partial one, and platinum credit cards are worth more than standard cards. Once harvested, the data is sold.

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Fraud Training Data Knowledge Base 52

Fintech Labs Insights

JANUARY 19, 2023

BankChatGPT will be an easy-to-use AND highly effective front-end to the vast stacks of knowledge locked up at any large company. For example, just last month I tried to look up CD rates at a top-5 bank and there were ZERO relevant results. It’s easily 10x better than today’s anemic site-search results. How can that be?

Knowledge Base 15

Knowledge Base Google Training Conference 15

NCR

APRIL 15, 2016

Biometrics and knowledge-based authentication (KBA) can also combine to address security concerns—for example, comparing a selfie with a stored photo at a records bureau for facial recognition. And when a fingerprint, face or voice is the passkey, there’s nothing for the customer to remember or lose.

Security 40

Security Knowledge Base FDIC Mobile 40

FICO

JULY 19, 2022

Let’s look at the problem differently: consider the 700-year-old “ Wolf, Goat, and Cabbage Problem,” from “ The Ormesby Psalter ,” a medieval manuscript in the University of Oxford's Bodleian Library , one of the earliest examples of what modern mathematicians call “ river-crossing puzzles.”.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

PYMNTS

AUGUST 7, 2019

According to NIST Special Publication 800-63-3 , the best multifactor authentication systems are built around three major cornerstones: Something known (for example, a password), something possessed (an ID badge or key) and a biometric authenticator (a fingerprint or similar data).

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Knowledge Base United States Security National 118

PYMNTS

NOVEMBER 15, 2017

Take, for example, the advent of thumbprint technology a decade ago and the smart devices using such biometrics that were originally deemed untrustworthy by consumers. For example, how long has someone been associated with his or her phone number or even email accounts? Those early adopters of technology died pretty quickly.

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social media Fraud Knowledge Base Data 100

PYMNTS

SEPTEMBER 4, 2019

Mobile app users may have different authentication preferences than those who call the contact center, for example, which could lead to frictions if companies are not prepared. Businesses must ensure that the customer service experiences they are providing are safe and seamless, no matter the channel. contact centers for TD Bank.

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Security social media Tools Knowledge Base 152

William Mills

MAY 11, 2016

Demo: Sezzle app with knowledge based authentication to link bank accounts. Demo: In Instagram – Example dude sees an ad for sunglasses from a bank called Genius. Then confirm identity with knowledge based authentication. For example, if they get a gift with account open). Plus the 1% rewards. ^KT.

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Video Mobile social media Analytics 40

Fintech Labs Insights

SEPTEMBER 29, 2016

Stuut: Jumio replaces laborious and unreliable systems including knowledge-based authentication (KBA), inferred verification, and in-person verification by untrained individuals. Finovate: What is unique about Jumio’s approach to ID verification?

Security 12

Security Mobile Industry Knowledge Base 12