Perficient

NOVEMBER 19, 2020

When customers can apply for the Apple Card, for example , and receive approval and begin using it in minutes, patience with financial institutions that take longer will wear thin. Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved.

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

APRIL 22, 2020

Crafting KYC processes that combine customer data from credit agencies, governmental sources, utility companies or even social media sites with banks’ previously siloed data is one way they could potentially enhance their onboarding processes’ security while maintaining speed and seamlessness. Biometrics and Onboarding.

Security 133

Security Data Fraud Tools 133

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169

Mobile Study Security social media 169

PYMNTS

NOVEMBER 15, 2017

Take, for example, the advent of thumbprint technology a decade ago and the smart devices using such biometrics that were originally deemed untrustworthy by consumers. According to Barnhardt, social media may hold value for applications in which machine learning and artificial intelligence (AI) hold sway.

social media 100

social media Fraud Knowledge Base Data 100

William Mills

MAY 11, 2016

Demo: Sezzle app with knowledge based authentication to link bank accounts. Demo: In Instagram – Example dude sees an ad for sunglasses from a bank called Genius. Adds in Social security. Then confirm identity with knowledge based authentication. For example, if they get a gift with account open).

Video 40

Video Mobile social media Analytics 40

PYMNTS

SEPTEMBER 4, 2019

Whether bank or business, call centers need to make sure they’re providing an innovative, robust experience for the customer online, over the phone, through mobile apps and on social media. That can make the authentication process tricky when it comes to satisfying consumers who want things done quickly. contact centers for TD Bank.

Security 152

Security social media Tools Knowledge Base 152

PYMNTS

APRIL 11, 2017

The reason Yahoo was targeted, said Geiman, was because bad guys wanted to get the answer to knowledge-based questions. The third data point is the percent of social logins to third party sites — that is, a merchant or a content site — that Google and Facebook represent.

Data 101

Data social media Fraud Online 101