Perficient

AUGUST 31, 2020

It’s also a great time to think about innovation. I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers. Here are some examples: Call Deflection Strategies.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

NOVEMBER 1, 2018

Predictable means that those spikes could be planned, and the technology that powered those payment products were built to accommodate the big spikes that happened once a year, before falling off to average levels. However, Grant added, these days, that innovation needs a lot of scaling up.

Innovation 180

Innovation Management Cards Tools 180

Abrigo

JUNE 9, 2020

Technology has enabled financial institutions to operate more quickly and efficiently, creating a better experience for customers. The coronavirus highlighted the importance of technology and digitization within banking, and financial institutions must continue adapting and innovating to remain competitive.

Technology 195

Technology Lending Compliance Data 195

PYMNTS

JANUARY 21, 2021

In the bid to hasten their digital transformation, when it comes to innovation , financial institutions (FIs) may benefit from an “app store” approach as they weigh existing and new solutions. In a nutshell: If banks don’t innovate in a way that is imaginative and proactive, they will lose customers. Cohen asked. It’s unthinkable.”.

Management 303

Management User Experience Innovation Fintech 303

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. So we led with technology.”. Take restaurants , for example, Brown said: “How do we help them?”

Innovation 318

Innovation Data Examples Community Bank 318

Alex Jimenez

NOVEMBER 26, 2021

Fueled by the success of disrupting technology and innovative startups, organizations of all sizes and from vastly different industries are jumping on the innovation bandwagon. Most commonly, organizations that haven’t viewed innovation as a strategic imperative seem to be at a loss as how to roll out “innovation.”

Innovation 64

Innovation How To Management Groups 64

PYMNTS

JANUARY 27, 2021

Financial institutions (FIs) around the world are confronting these issues with numerous digital implementations , as 85 percent of banks are offering some form of digital account opening, for example. One study found that the use of malicious botnets to register false accounts increased by more than 70 percent in Q3 2019, for example.

Security 213

Security Innovation Fraud Study 213

PYMNTS

NOVEMBER 4, 2016

The seed of FinTech innovation often comes from a desire to do things differently. In B2B payments, that can mean discontent in the way traditional banks and FIs do business or a need for disruptive technologies to come to market faster than banks can offer. Take Capital One’s deal with Gem, for instance.

Management 100

Management Innovation blockchain Capital 100

PYMNTS

AUGUST 6, 2020

The IT firm Coke One North America Services (CONA), owned by the major Coca-Cola bottling companies, will try out the Baseline Protocol, a public Ethereum blockchain technology targeted at large enterprises. Ethereum ’s website says that it is “a technology that lets you send cryptocurrency to anyone for a small fee.

Management 219

Management blockchain America cryptocurrency 219

PYMNTS

NOVEMBER 27, 2019

In addressing the innovation gap that exists between credit unions and their larger financial institution (FI) brethren, credit unions (CUs) may be perceived to be at a disadvantage, at least when it comes to dollars. That’s especially true as millennials come up through the ranks, and are both comfortable and confident in using technology.

Innovation 215

Innovation Millennials Technology Examples 215

Perficient

JUNE 30, 2020

Customer experience leaders continue to look for ways to improve their customer experience technologies. Assessing your technology stack with respect to customer experience is essential to making sure your technology is keeping pace and able to deliver new and innovative capabilities.

Customer Experience 348

Customer Experience System Analytics Management 348

PYMNTS

SEPTEMBER 2, 2020

Growth equity firm TCV has acquired spend management tech firm Oversight , according to a press release emailed to PYMNTS, and will help Oversight expand its product innovation for enterprise risk management solutions. Oversight CEO Terrence McCrossan said the acquisition by TCV would be a boon for his company.

Management 151

Management Risk Management Fraud Innovation 151

Independent Banker

APRIL 30, 2022

Community bankers are embracing innovation like never before—with impressive results. But with so much emphasis placed on customer-facing products and technologies, innovating back-office operations can fall to the bottom of the priority list. Partner with a bank-enabling technology service provider.

Innovation 91

Innovation Community Bank New York City Community 91

PYMNTS

DECEMBER 5, 2019

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. Pizza chain Domino’s , for example, is planning to test self-driving vehicle technology in one major metro region.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

DECEMBER 9, 2020

Managing credit risk used to be a reactive process. Bank customers would fall behind on their payments, and their banks might react by imposing fees or having a case manager work with them to bring their accounts back up to speed. In severe cases, banks might have to take the drastic measure of closing accounts altogether.

How To 245

How To Management Report Strategy 245

Perficient

MARCH 1, 2021

As containers and Kubernetes adoption continue to grow, security, monitoring, data management, and networking are becoming top concerns for enterprises. This week, Red Hat announced its acquisition of StackRox , a leader and innovator in container and Kubernetes-native security. Vulnerability management. Compliance.

Security 433

Security Leadership Community Google 433

Insights on Business

NOVEMBER 28, 2018

For example, online banking and customer portals allow clients to access services without visiting a physical location or even talking to a person. However, the cloud offers many compelling advantages over traditional technology platforms. These include: The capability to scale compute resources up and down to meet demand.

Risk Management 102

Risk Management Innovation Management Resources 102

PYMNTS

JULY 15, 2020

Though having a choice in financing products is vital for small and medium-sized businesses to manage their cash flow, not all tools are the right fit for every business. ” He added that technology has enabled third-party platforms and investors to expand the volume of invoices that can be financed — and do so more quickly than before.

Innovation 135

Innovation Tools Strategy Management 135

PYMNTS

MARCH 21, 2019

It’s one thing to want to improve or innovate. What’s harder — and what really makes the difference — is figuring how, where and when to innovate, a task that must take into account various factors and even wildcards that keep popping up in the growing and global digital economy and its various ecosystems. B2B Payments.

Innovation 178

Innovation Fintech Video Payments 178

PYMNTS

DECEMBER 22, 2020

Many firms are eying new technologies that could accelerate their global B2B transactions amid these shifts. PYMNTS data shows that 39 percent of companies have moved away from manual O2C processes and toward digital ones since the start of the crisis, for example. trillion in value by the end of the year, compared to the $4.1

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

SEPTEMBER 24, 2019

The bumpy road cryptos face under scrutiny from regulators (we’re looking at you, Libra ) was a springboard into a larger discussion between Zac Cohen, general manager at Trulioo , and Karen Webster on the challenges FIs and others face when deploying new technologies. It’s difficult to guard against experts in fraud.”.

Innovation 182

Innovation Fraud Technology Security 182

PYMNTS

MARCH 12, 2020

In the global world of eCommerce, said Wang, digital trends that had already started to emerge in the market – around decentralized work, remote communications and pushing global remittances, for example – are now mission-critical in the age of COVID-19. An Opportunity for Innovation . As a result, the company’s sales reached 44.73

Innovation 283

Innovation Policies social media Examples 283

BankUnderground

JUNE 16, 2021

Certainly, the old chestnut that ‘those who neglect the past are sure to repeat it’ is a valid warning, but how to select the appropriate historical examples and draw the right lessons is a more nuanced exercise that is explored in this post. The Bank’s Millenium of Macroeconomic Data is a good example of this.

Examples 130

Examples Policies United States Exercises 130

Insights on Business

NOVEMBER 16, 2016

Most people who know the name Branch Rickey know him as the president and general manager of the Brooklyn Dodgers who played a key role in helping Jackie Robinson break the Major League Baseball color barrier in 1947. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

JANUARY 9, 2019

To help improve the productivity of workers and enrich the customer experience, Walgreens is tapping into mobile technology as it bridges the digital and brick-and-mortar store experiences. The pharmacy chain is bringing enterprise-class handheld tablets and mobile computers from Zebra Technologies Corporation into its stores across the U.S.,

Technology 140

Technology Mobile Kentucky Customer Experience 140

PYMNTS

APRIL 9, 2019

Retail innovation labs – incubators or tech hubs – aren’t confined to operations run by the likes of Amazon or Walmart. A new lab store from 7-Eleven underscores the innovation wave that is taking place in the convenience store sector of retail – a sector ripe for change, disruption and growth. stores with the innovation.

Innovation 155

Innovation Millennials Dallas Retail 155

PYMNTS

DECEMBER 27, 2018

It has been a year of innovations for quick-service restaurants (QSRs), with chains rolling out new digital technologies to help diners order and pay for food without having to wait in line. The offerings come as managers of QSRs are seeing digital ordering options as a valuable offering. percent — have that view. “We

Innovation 157

Innovation Branding Online Technology 157

PYMNTS

JANUARY 15, 2020

The grocery battles are heating up in retail, and that is sparking innovation and could lead to even more disruption. Another example of grocery innovation at the show involved “a small autonomous drone using computer vision and artificial intelligence (AI) to tackle on-shelf inventory visibility. Walmart’s Big Move.

Innovation 135

Innovation New Hampshire New York City Retail 135

PYMNTS

JUNE 19, 2019

Disruption keeps hitting the travel industry, whether via digital payment or commerce, and the latest example of that comes from a U.K.-based As PYMNTS research has demonstrated , four out of 10 travel operators struggle to manage multiple payment service providers. based startup called Duffel.

Innovation 152

Innovation Industry United States Payments 152

Perficient

JUNE 24, 2023

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. However, many enterprise organizations face challenges when it comes to coordinating the rollout of new marketing technology products and achieving scalable growth.

Tools 251

Tools Digital Strategies Analytics System 251

Abrigo

OCTOBER 7, 2016

The benefits of utilizing e-commerce technology are readily apparent to us because they are personal: We find what we are looking for; we find it at a cheaper price; we can get it more quickly. Technology can also provide tangible benefits to a business, and in many cases, those benefits are financial. Reducing the IT burden.

Technology 170

Technology Boston Software Study 170

Insights on Business

NOVEMBER 29, 2018

Operational innovation is vital in a highly competitive financial services sector, with a new community of digital banks and other firms vying for market share. Drivers for Operational Innovation. These include driving growth, reducing costs and managing financial risks in a volatile business environment.

Operations 138

Operations Innovation Management Risk Management 138

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. So, what is generative AI?

Risk Management 195

Risk Management Data Technology Fintech 195

PYMNTS

OCTOBER 18, 2017

Innovation is oxygen in payments. For financial services firms, innovation is spurring speed, killing friction and fostering loyalty among customers. That, itself, begs the question: What is innovation, really? explained there is wide variation in the definition of innovation.

Innovation 140

Innovation Compliance Community Bank Strategy 140

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. But corporate payers are not the only entities in charge of driving adoption of AP automation technologies. billion valuation. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

DECEMBER 31, 2020

From the back-office bean counter to the overseer of cybersecurity and anti-money laundering (AML) compliance, the modern corporate treasury has undergone an extreme makeover in recent years that goes well beyond its historic roots in cash management. The other is technological innovation. According to J.P.

Innovation 289

Innovation Payments Trends Regulation 289

PYMNTS

MARCH 13, 2020

Pilot offers business clients — including eCommerce companies and technology startups — bookkeeping, corporate payment and tax services, he added. They carry their payment innovation expectations into the business world. “If Providers should consider innovations that fulfill those requirements.

Millennials 160

Millennials Taxes Innovation Operations 160