Tue.Dec 01, 2020

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Ensuring customer satisfaction through AI

Payments Dive

Artificial intelligence has gotten a great deal of interest since the coronavirus pandemic hit. Mobile Payments Today interviewed president and CEO of Rekor, Robert Berman, on an AI Powered Drive Through Platform his company worked on with Mastercard and how that platform can add a new dimension to the customer experience.

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DECEMBER 2020 Patch Update – Do you want to skip this month’s patch update from Oracle?

Perficient

Have you noticed issues in your TEST environment after a patch update for this month ? Now, you want to hold off on your PROD environment patch update from oracle. But it is too late to raise a request to Oracle now in a ticket to stop PROD patch update ? You will be happy to hear this update from Oracle. Oracle had provided a new EPM Automate Command “SkipUpdate” from December 2020.

Maine 322
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3 ways middle market banks can bend the cost curve

Accenture

Middle market bank leaders are having a debate with themselves. They need to improve their numbers. But they know that the downside of slash-and-burn cost cutting is that costs come back like weight lost on a fad diet. But the pandemic and the economic outlook make uncertainty the only thing that feels certain these days.…. The post 3 ways middle market banks can bend the cost curve appeared first on Accenture Banking Blog.

Marketing 243
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Perficient is Proud to Sponsor STL 50/50 Fundraiser

Perficient

Perficient is proud to be a sponsor for STL 50/50, a giving program powered by Givable that supports charities in the St. Louis region. Givable’s philosophy is to empower individuals, families, and businesses to make a difference in their community by making philanthropy more accessible. As a St. Louis-based nonprofit, Givable is focused on creating ways for people to give locally and sustainably, has created a safe and easy way for charities to raise money with STL 50/50.

St. Louis 322
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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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It’s Official: Salesforce Plans To Buy Slack For $27.7 Billion

PYMNTS

Salesforce has inked a definitive agreement to buy Slack Technologies for an enterprise value of roughly $27.7 billion based on the Monday (Nov. 30) closing price of Salesforce’s common stock, according to a Tuesday (Dec. 1) announcement. “[Slack CEO and Co-Founder Stewart Butterfield ] and his team have built one of the most beloved platforms in enterprise software history, with an incredible ecosystem around it,” Salesforce Chair and CEO Marc Benioff said in the announcement.

Software 272

More Trending

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Q3 2020: US credit card issuer snapshot

Accenture

Key themes Purchase volume experienced a significant rebound in Q3 relative to Q2, as pandemic lockdowns generally eased during the quarter; spend has not yet recovered to pre-pandemic levels – all issuers reported negative YoY growth. Alliance Data and American Express, which were among the most impacted by pandemic lockdowns, showcased the largest QoQ spend….

US 221
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Agent Next Status in Amazon Connect

Perficient

Agent Next Status is a nifty upcoming feature in Amazon Connect that allows agents to update their status on an active contact and choose what their next status will be. This is an exciting addition since agents at a busy contact center are routed calls and chats back to back. They may not always get the opportunity to switch their status in the short window of time they have before being routed the next contact which can be difficult for agents, limiting their ability to step away for necessary

Training 294
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Kount, Snowflake Team To Offer Customer Data Insights

PYMNTS

Kount , which works in digital fraud protection and identity trust, announced today (Dec. 1) that it is working with data cloud provider Snowflake to provide enhanced, artificial intelligence- (AI) driven insights into customer behavior, according to an emailed press release. The product is titled Data on Demand and will work as a "private data warehouse," the release said, working with insights from Kount's Trust Global Network and powered through machine learning and AI capabilities.

Data 234
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PPP Instructions for SBA Forms 3509, 3510 Released on Forgiveness Platform

Abrigo

Key Takeaways The SBA released Paycheck Protection Program (PPP) lender instructions for the Form 3509/3510 Loan Necessity Questionnaire. Lenders will need to manually enter each borrower’s responses to the questionnaire on the SBA Forgiveness Platform. Several banking and business groups have called on the SBA to suspend the use of the forms due to concerns about them.

Lending 195
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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Alibaba Bridges Cross-Border B2B Buyer-Seller Trust Gap

PYMNTS

Legacy cross-border payment methods that may have been inconvenient but endurable in 2019 no longer serve firms’ needs in 2020. Last year saw 68 percent of companies using wire transfers to transact with international business partners, but more firms are now regarding this approach as too friction-heavy. Businesses also may find paper checks to be untenably slow and cumbersome to issue or receive from far-flung partners, and such trends are causing a growing global momentum for adopting swifter

Trends 218
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Ag Lenders: Cultivate Growth with Effective Pricing, Structure

Abrigo

After Turbulent 2020, Ag Lenders Look to 2021 Understanding credit risk in current ag loan portfolios will also be key to ag lenders' solid returns. . You might also like this webinar watch. Takeaway 1 For solid ag lending returns, focus on assessing credit risk in current portfolios and effective pricing. . Takeaway 2 Sentiment rose in 3Q, but the highly uncertain outlook warrants caution in ag lending activities.

Lending 195
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Cutting Through The Cross-Border Payments Confusion

PYMNTS

The world doesn’t lack for stories about cross-border payments gone wrong. As North Lane Technologies CEO Seth Brennan told Karen Webster in a recent conversation, we’ve all heard the horror stories about someone trying to do something relatively simple, like send $100 to a family member in another country. In some examples, by the time the money went through all the byzantine steps that have historically made up the cross-border payments process, only about $4 worth of spendable value actually

Payments 218
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What does 2021 hold for digital financial services?

Bobsguide

1. More financial regulators will authorise onboarding via automated biometrics. Within the next 12 months, banking regulators in global territories – including Europe and the Far East – will authorise the use of automated biometrics instead of video calling for remote Know Your.

Video 165
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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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Virgin Money, Redspire Team On Business Banking

PYMNTS

Glasgow-based bank Virgin Money has partnered with Redspire , a local FinTech, to help boost its presence in the business account market, according to a report from Daily Business Group. The bank is working to launch its Virgin Money Business program next year, with the target being 100,000 small to medium-sized business (SMB) customers by the end of 2025 and 20,000 by the end of 2022, the report says.

Regional 205
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Rebeca Romero Rainey: Building hope for 2021

Independent Banker

“After a very challenging 2020, I encourage you and your loved ones to end the year strong and fill up with hope for what 2021 may bring.” As the song says, “It’s the most wonderful time of the year,” and this year, our communities, customers and employees are likely looking forward to the holiday season more than ever. After a very challenging 2020, I encourage you and your loved ones to end the year strong and fill up with hope for what 2021 may bring.

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Bitcoin Daily: Bitcoin Crests $19,800; Russian Bank To Launch Sbercoin Crypto In 2021

PYMNTS

Bitcoin saw a new all-time record high on Monday (Nov. 30), rising above $19,800 in the morning and resting at 19,633.264 at 7:32 p.m. Eastern Time. The high price point beat its previous record high, set in 2017, CNBC reported. Bitcoin’s price has been steadily rising in recent weeks, climbing above $19,000 last week , thanks to the pandemic-driven shift toward digital payments and cryptocurrency adoption by several mainstream companies, including Square and PayPal.

Bitcoin 201
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Investors boost ConnexPay, travel industry payments

Payments Source

Marketplace payments technology provider ConnexPay has secured additional funding from investors to reach $15 million, and it will use its funding to increase product offerings in the travel industry and expand in other e-commerce sectors.

Industry 129
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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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NEW DATA: What US Consumers Want Grocery Stores To Know About How They Want To Shop And Pay

PYMNTS

As consumers spend more time at home, they continue to order groceries online in far larger numbers than they ever did before the pandemic. In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7 percent of all grocery shoppers now say they are buying fewer groceries in stores and more online than they had prior to the pandemic — roughly four times more than the 3.9 percent who had shifted back on March 6.

US 196
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Big data takes aim at COVID-19 chargeback fraud

Payments Source

With the globe pivoting to e-commerce during the ongoing coronavirus pandemic, an array of new opportunities have arisen for fraudsters, and merchants have found themselves being increasingly hit by different forms of chargeback fraud.

Big Data 120
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Facebook, PetSmart Lead Giving Tuesday For Social Spin On Holiday Shopping

PYMNTS

Giving during the holiday season is about getting beyond the circle of family and friends. This year it’s about turning toward those who enter the festive season in need. And in 2020, due to the unfortunate reality of the COVID-19 pandemic and the wave of joblessness it has carried along in its wake, that need is likely going to be more acute for some than ever.

National 194
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ATMs in 2021: Change is on the horizon

ATM Marketplace

What changes can a new year bring to the ATM industry? What things should we, as an industry, keep in mind, change or transform? Mark Aldred, head of international sales for Auriga shares his thoughts on the future of ATMs.

ATM 117
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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

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Iceland Central Bank Debuts Instant Payments

PYMNTS

The Central Bank of Iceland (CBI) is debuting a new instant pay platform with partnership with SIA , a European company specializing in high-tech payment services and infrastructures, according to a press release. The service will help CBI focus on a more "strategic and modern" infrastructure for both high and low payment values, and it will use SIA's technology to enable better connectivity with other central banks.

Payments 193
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Libra—now 'Diem'—looks more like P2P than currency

Payments Source

Libra is distancing itself from Facebook not only through a name change, but also by attempting to draw attention toward its digital payment rail instead of the creation of alternative money.

Payments 117
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Amazon Expands Call Center Business Technology With Voice Recognition

PYMNTS

As Amazon sees new demand for cloud services because of the pandemic, the company has announced voice recognition as part of its new services suite for call center businesses, Reuters reported. Andy Jassy, who runs Amazon Web Services (AWS), the company's division for the firm's cloud computing services, said the new product would be called Amazon Connect Voice ID, according to Reuters.

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Salesforce to buy software maker Slack for $27.7 billion

Payments Source

Salesforce.com Inc. agreed to buy Slack Technologies Inc. for $27.7 billion in cash and stock, giving the corporate software giant a popular workplace-communications platform in one of the biggest technology deals of the year.

Software 108
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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.