PYMNTS

MARCH 2, 2020

A trillion-dollar market cap later, it’s hard to argue Amazon’s effectiveness, quote attribution notwithstanding. It’s really difficult, the banking ecosystem is not fast and that’s just reality,” Jim McCarthy, industry expert and former innovation head for Visa, told Karen Webster in a recent conversation.

Innovation 222

Innovation Data System Mobile 222

PYMNTS

FEBRUARY 7, 2020

Brick-and-mortar retailers are testing convenience store designs that let consumers skip the checkout line and pay for their purchases with their mobile phones. 7-Eleven President and CEO Joe DePinto said in an announcement , “Retail technology is evolving at a rapid pace, and customer expectations are driving the evolution.

Retail 143

Retail Dallas Massachusetts Technology 143

PYMNTS

OCTOBER 15, 2020

Herrick expects that ReplyBuy and Airship will create a holistic ecosystem, allowing retailers to use its engagement technology to acquire customers and then use conversational commerce to retain them and grow their value. Suppose a college student is in the market for new running shoes. So is curbside pickup. Herrick agrees.

Retail 188

Retail Technology Branding Mobile 188

PYMNTS

SEPTEMBER 9, 2020

How Music Retailers Can Harmonize Security And Seamlessness. Criminals know that instruments and electronics are high value and easy to resell on black markets, said Mark Clem , chief digital officer at musical instrument and equipment retailer Sweetwater. Download the Tracker to read more. About The Tracker.

Cards 162

Cards Fraud Retail Security 162

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. and Canada, plus the innovation cues it’s taking from outside the restaurant industry. Attention To Innovation. This is where we are in QSR.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

JULY 22, 2020

From a shopper’s perspective, the experience is simpler: They download the app to watch a show based on a seller’s invitation or open the app to browse shows by category. It’s very interesting to see the conversion rates of eCommerce and mobile for the general market and then look at how it has worked for us so far,” she said. “It’s

Retail 212

Retail New York City Mobile User Experience 212

PYMNTS

JANUARY 10, 2018

As Apple has moved to embed the technology, enthusiasm is seeing a big uptick, even in previously resistant markets. Apple’s addition of QR code-reading facilities directly addresses a major barrier for use in Western markets. The tech still has its doubters — some note basic QR codes are likely targets for easy disruption.

Retail 122

Retail Apple Mobile Tools 122

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations. About The Restaurant Readiness Index.

Innovation 123

Innovation Management America Customer Experience 123

PYMNTS

APRIL 4, 2019

Part of the growth in digital came from online marketing, Niccol told investors when discussing the latest Chipotle financials. This was all accomplished without increasing our overall marketing budget,” he said, without offering more detail. Chipotle’s Digital Gains. Mobile Ordering.

Innovation 136

Innovation National Mobile Trends 136

Bank Innovation

DECEMBER 2, 2019

According to a report from mobile analytics platform App Annie and the mobile marketing platform Adjust, only 6% of users globally who download a payment app will use that same app 30 days later. When it comes to keeping users engaged, payments apps seem to be missing the mark. Mobile payments are still on the […].

Payments 273

Payments Analytics Mobile Marketing 273

PYMNTS

MARCH 4, 2020

Klarna, Europe’s most valuable FinTech, was founded in 2005 and has financial backers that include the rapper Snoop Dogg, who is also part of the company’s marketing. Ant Financial is China’s biggest firm in the $27 trillion Chinese payments market and is expanding into consumer lending. tkowski, CEO, Klarna. . billion.

Samsung 160

Samsung Groups Capital Fintech 160

Perficient

JULY 15, 2020

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. Functional – their journey entails shoring up data to the C Suite who can make better decisions towards product adoption, improved sales, forecasting, outreach, better marketing campaign.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

PYMNTS

SEPTEMBER 2, 2020

Consumers are showing little interest in returning to in-store shopping six months into the pandemic, leading retailers around the globe to double down on their digital capabilities to convert these new digital-first shoppers. For more on these stories and other payments orchestration headlines, download this month’s Playbook.

Washington 188

Washington Report Payments Resources 188

PYMNTS

NOVEMBER 26, 2018

percent of consumers, this customer base may represent a marketing opportunity for C-stores. According to Thorntons, the ability to provide consumers with a loyalty-focused mobile solution has “changed the game for our marketing efforts.”. At the same time, C-stores are innovating by expanding and enhancing their digital offerings.

Marketing 153

Marketing Mobile Millennials United States 153

CB Insights

JANUARY 2, 2019

Whether you’re looking for the hottest new snacking startups, the biggest retail blockchain initiatives, or the AI platforms helping retailers survive, we’ve got you covered. We’ve created a guide below to help you access our most relevant research in CPG and retail from 2018. Robots in your supermarket?

Trends 36

Trends Retail Report Marketing 36

PYMNTS

MAY 28, 2020

Confronted with the option, most SMBs chose to innovate. to understand what measures they have taken to adjust to the mid-pandemic market, whether or not those changes have impacted their overall financial stability and whether they plan to maintain those new digital features after their local economies reopen. Meanwhile, 16.9

Maine 182

Maine Data Innovation United States 182

PYMNTS

APRIL 18, 2019

Glass also argued with market analysts who forecast same store sales rate growth of 2 percent to 3 percent (a decline over the last two years’ 5 percent to 6 percent). There is some evidence based on third party data on DPZ’s 1Q19 app downloads that the market’s concerns over decelerating U.S.

Marketing 100

Marketing Technology Innovation Mobile 100

PYMNTS

JUNE 5, 2019

While some markets may be seeing relatively slower adoption of mobile point-of-sale (mPOS) than others, there’s no denying that the overall popularity of mobile and contactless payments are growing fast among consumers. Companies across the globe are innovating their mPOS solutions for faster, more secure services.

San Diego 130

San Diego Apple America Mobile 130

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. According to Dasilva, the past decade-plus has brought three major payments revolutions, each of which shook the retail industry. There’s increasingly less middle ground between getting omnichannel right or fading into oblivion.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

JANUARY 30, 2020

Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. Card issuers, networks and retailers all must play a part in defending against such breaches. Around The Next-Gen Debit World. Card fraud is an ever-present threat.

Security 182

Security Fraud ATM Cards 182

PYMNTS

DECEMBER 30, 2016

Payments 2016: The Year Of An Incredible Shift In Retailer And Consumer Expectations. 2016 in payments was the year of an incredible shift in not only retailers’, but also consumers’ expectations and behavior regarding payments. Download the eBook. My company is in loyalty, or behavior incentivization. This is changing now.

Retail 129

Retail eBook Payments blockchain 129

PYMNTS

MAY 26, 2017

Fortunately, it appears the recreational market is getting some much-needed innovation to help organizations and associations process payments and participant registration. One company that is innovating in the sports and recreation industry is Amilia, an online registration and membership management platform. In the U.S.,

Marketing 115

Marketing Payments Community Millennials 115

PYMNTS

AUGUST 19, 2020

Consumers are accustomed to using digital payment methods to make retail purchases. This manual system has been a source of frustration for both workers and their employers for years, but the pandemic has exacerbated the systems’ deeper flaws and served as a catalyst for a wave of spend ma nagement innovation. About The Playbook.

Cards 233

Cards Exercises United States System 233

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. According to the PYMNTS Retail Innovation Readiness Index , nearly eight in 10 accommodation and food services merchants — or 77.4 And just over six in 10 — or 62.2 More than half — or 54.2

Innovation 130

Innovation Branding Retail Meeting 130

PYMNTS

JULY 25, 2016

In some corners of the retail world, the mere utterance of the word “automation” conjures up images of Amazon fulfillment centers buzzing with self-sufficient robots, personal assistant androids that follow shoppers through stores and increasingly sophisticated self-checkout counters. Or so automation pundits thought.

Retail 100

Retail Customer Experience Mobile Software 100

PYMNTS

MARCH 26, 2019

The offering will be powered by an automotive commerce platform for connected cars called Xevo Market , and it will let consumers use the touchscreen on their vehicles to place their orders. And more than eight in ten “car-connected drivers” download an app for that purpose. Digital Innovations.

Phoenix 149

Phoenix Arizona Innovation Comparison 149

PYMNTS

OCTOBER 11, 2017

Based on the activity of the past few weeks, it seems API-based solutions are becoming more at home on mobile devices as various companies launched several app-based solutions to expedite cash flows in different global markets. B2B payments are becoming more mobile in various global markets for different types of industries.

Report 179

Report Mobile Tools Payments 179

CB Insights

APRIL 10, 2018

Amazon already uses AR tech for its retail business through its iOS and Android apps, allowing customers to project renderings of furniture and electronics on their homes. A new patent granted to Amazon late last month indicates it may expand AR into a whole new retail category. Get the PDF: The Amazon Strategy Teardown.

Retail 56

Retail Innovation Examples Branding 56

PYMNTS

AUGUST 3, 2017

And while the poutine donut was certainly Tim Hortons’ most eye-catching (and potentially stomach-churning) innovation this summer – its biggest and longest awaited is finally debuting. Its entry into the market comes nearly three year after Tim Hortons first announced its interest in incorporating mobile order-ahead.

Innovation 101

Innovation Mobile Michigan Ohio 101

PYMNTS

MAY 29, 2019

Retailers, like Walmart , are using related retail packages to compete with rivals such as Amazon , while digital services like Spotify and Apple Music continue to fight for music lovers’ attention and loyalty through competitive features. Music streaming’s popularity is also on the rise in other markets, reaching $1.4

Apple 179

Apple America Retail Industry 179

PYMNTS

AUGUST 20, 2019

The needs of children are a driving force for online and mobile innovation and disruption. Face measurements and purchases happen via a mobile app that consumers download. “We We wanted the entire purchase process to be under five minutes from the time of downloading the app to placing the order,” he said.

Mobile 153

Mobile Los Angeles Minneapolis Trends 153

PYMNTS

APRIL 12, 2018

The eCommerce retailer invested $22.6 Here’s how these companies are investing in R&D — and ushering in the next generation of retail technology. Users who download iOS11 or watchOS 4 can pay and receive money via the iMessenger messaging app or have virtual assistant Siri do the paying for them via voice command.

Company 118

Company Retail Apple Software 118

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Here’s a hint: We’ll tell you now … and you can thank us later.

Case Study 135

Case Study Retail Millennials Branding 135

South State Correspondent

APRIL 27, 2022

You can download it HERE. Consider a regional bank with a “digital transformation initiative” that rolled out its new “digital user experience” for its retail customers in 2020. Amazon has a 45% eCommerce market share and can afford it BECAUSE they are relentless at improving their product.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

OCTOBER 28, 2020

Many of those who are still employed continue to work remotely from home, making it abundantly clear that the digital-first market that has emerged since the pandemic’s outset will likely persist for the foreseeable future. For more on these and other payment orchestration news items, download this month’s Playbook.

Payments 257

Payments Report Operations United States 257

FICO

NOVEMBER 24, 2021

The 2022 Chartis RiskTech100® Report is live, and I am proud to announce that FICO ranked 6th overall in the annual report and was named the category winner for: Innovation (5th consecutive year). Retail Credit Analytics. Link to download the 2022 Chartis RiskTech100® Report. Artificial Intelligence Applications.

Report 52

Report Analytics Company Innovation 52