PYMNTS

SEPTEMBER 20, 2019

Whether you are a dog or cat person – or prefer another animal – pets are big business, and they are helping to drive innovation in various areas of commerce. Consumers can download the company’s app on the Apple Store or Google Play to start using the service. That includes ridesharing , believe it or not. App Process. Better Meals.

Innovation 125

Innovation Retail Apple Google 125

PYMNTS

MARCH 26, 2019

When it comes to implementing innovation, trying and succeeding are two different things. percent of them said they want to innovate to gain a competitive edge, while 75 percent seek to boost their sales revenue. percent intend to use innovation as a way to improve customer loyalty. As much as 77.4 Another 62.2 Another 62.2

Innovation 158

Innovation System Survey Technology 158

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

OCTOBER 31, 2018

However, AR is now rewriting the rules of the retail game. A growing number of retailers are leveraging the technology to entice customers with a “try before you buy” shopping experience, having already been adopted by several big names in retail, including the likes of Walmart and Target.

Retail 173

Retail Report social media Samsung 173

PYMNTS

DECEMBER 28, 2018

Shoppers had new opportunities to buy groceries without having to walk through the aisles of their local supermarkets or wait in line at checkout counters this year, as grocers rolled out digital innovations in shopping and payments. It allows them to fully immerse themselves into the retail space with convenience and efficiency.”

Innovation 194

Innovation Sacramento Retail Kentucky 194

PYMNTS

MARCH 2, 2020

It’s really difficult, the banking ecosystem is not fast and that’s just reality,” Jim McCarthy, industry expert and former innovation head for Visa, told Karen Webster in a recent conversation. The Headwinds Creating The Innovations Gap . But they all tend to have three things in common.

Innovation 222

Innovation Data System Mobile 222

PYMNTS

DECEMBER 10, 2019

When it comes to innovation, the best is yet to come – at least according to PayPal. 90.4%: Gen Z consumers who have downloaded mobile card apps. 90.4%: Gen Z consumers who have downloaded mobile card apps. Meanwhile, Sam’s Club has a few ideas about its image, and consumers are flocking to mobile card apps.

Innovation 130

Innovation Mobile Payments Cards 130

PYMNTS

FEBRUARY 7, 2020

Brick-and-mortar retailers are testing convenience store designs that let consumers skip the checkout line and pay for their purchases with their mobile phones. 7-Eleven President and CEO Joe DePinto said in an announcement , “Retail technology is evolving at a rapid pace, and customer expectations are driving the evolution.

Retail 143

Retail Dallas Massachusetts Technology 143

PYMNTS

OCTOBER 15, 2020

Herrick expects that ReplyBuy and Airship will create a holistic ecosystem, allowing retailers to use its engagement technology to acquire customers and then use conversational commerce to retain them and grow their value. The retailer attributes much of its success to highly personalized, targeted mobile messages using push notifications.

Retail 188

Retail Technology Branding Mobile 188

PYMNTS

SEPTEMBER 9, 2020

How Music Retailers Can Harmonize Security And Seamlessness. Criminals know that instruments and electronics are high value and easy to resell on black markets, said Mark Clem , chief digital officer at musical instrument and equipment retailer Sweetwater. Download the Tracker to read more. Find the full story in the Tracker.

Cards 162

Cards Fraud Retail Security 162

PYMNTS

MARCH 11, 2020

The advance of Amazon’s cashierless technology is not a new story to the retail beat as of 2020. We’re not trying to replace them,” Cameron Janes, vice president of Amazon’s physical retail division, told CNBC. “I Have other retailers signed on with the service? We’re not trying to be Whole Foods.

Retail 130

Retail San Francisco Technology Data 130

PYMNTS

MAY 15, 2019

These companies are most interested in payments acceptance, digital receipts and customer satisfaction rankings when it comes to features offered by consumer applications, according to the most recent PYMNTS Retail Innovation Readiness Index. And tech companies are already working with retailers on payments innovation.

Innovation 112

Innovation Company Apple San Francisco 112

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

Innovation 168

Innovation Retail Customer Experience Online 168

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. and Canada, plus the innovation cues it’s taking from outside the restaurant industry. Attention To Innovation. This is where we are in QSR.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

JULY 22, 2020

From a shopper’s perspective, the experience is simpler: They download the app to watch a show based on a seller’s invitation or open the app to browse shows by category. Currently, there are 10 categories; Li hopes to expand to 20 or 25 as the user base expands.

Retail 212

Retail New York City Mobile User Experience 212

PYMNTS

FEBRUARY 20, 2020

And while not every effort has been a world-beating success, unlike many of its fellows in the world of brick-and-mortar retail, it certainly can not be said that IKEA has failed to be proactive in the face of a rapidly shifting commerce ecosystem. If that is the case, well, successful ideas in retail have a habit of being contagious.

Retail 187

Retail Google Course Mobile 187

Abrigo

APRIL 19, 2016

banks incorporate “responsible innovation” as they adapt quickly to these advances, but what exactly does that mean? In a recent whitepaper (download), the regulator outlined the general approach it will take as it evaluates innovative products, services and processes that OCC-regulated banks may offer or perform.

Innovation 150

Innovation Fintech Risk Management Community Bank 150

PYMNTS

JULY 25, 2019

Recent days have brought new evidence of the importance of robust loyalty and rewards problems in retail, an areas of ongoing innovation, and a way for merchants of all types to stand apart in a fiercely competitive industry. Retail Card Programs. The move adds to Trax’s stable of retail tech.

Retail 132

Retail Cards Mobile Video 132

PYMNTS

OCTOBER 18, 2019

Mastercard is collaborating with four eCommerce retailers — WHSmith.co.uk, Funky Pigeon, Cult Pens and The Card Gallery — to offer the Pay by Bank app to online shoppers, Mastercard announced in a press release on Friday (Oct. It’s not a separate app to download or service to sign-up for — it works through the mobile banking app a user has.

Retail 116

Retail User Experience ATM Security 116

PYMNTS

NOVEMBER 14, 2019

Sports are big business around the globe, so it comes as no surprise that retail innovation constantly takes place within that industry, and in combination with payments. Mobile order-ahead is in use at sporting and concert venues, where attendees no longer have to wait in long concession lines for their nachos or hot dogs.

Mobile 129

Mobile Innovation San Jose Iowa 129

PYMNTS

NOVEMBER 21, 2020

So it’s good to see some major retailers giving back for the holiday. To claim the offer, consumers must first download and register with the app and then add the free Thanksgiving dinner offers to their Ibotta account. As to what long-term lesson in retail the very unusual 2020 season has to offer? That would cut 7.3

Retail 179

Retail Community National New York 179

PYMNTS

JANUARY 10, 2018

The lack of an in-built reader had been a hindrance, with consumers needing to download a separate QR code scanner app,” researcher Lauren Foye noted. As consumers have grown more receptive, retailers have become more innovative in their offerings, making payments, savings and certain in-store promotions available through QR code scanning.

Retail 122

Retail Apple Mobile Tools 122

PYMNTS

NOVEMBER 23, 2020

Retailers, too, had to respond and revise their checkout experiences when fears over the new coronavirus lingering on surfaces led to consumers becoming reluctant to exchange cash with store clerks or insert payment cards into point-of-sale (POS) terminals. To learn more about these developing trends and strategies, download the playbook. .

Report 192

Report Case Study Payments Strategy 192

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. Diners download the Amazon Alexa app, enable the Chipotle skill, link profiles, and then reorder Chipotle meals. In Other Brick-and-Mortar News.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

DECEMBER 26, 2018

It has been a busy year in the world of mobile commerce, particularly with retail apps. Below, PYMNTS rounds up the top trends of the year and sheds light on how retailers are tapping into mobile apps to make the shopping experience more convenient and less time consuming for shoppers. Apps As Mobile Ordering Tools.

Retail 136

Retail Mobile Miami Dallas 136

PYMNTS

MARCH 16, 2017

No longer a figment of innovative imaginations and fictional futuristic stories, augmented reality (AR) and virtual reality (VR) technology is increasingly having an impact on, well, reality. . Meanwhile, clothing retailer H&M is layering data into its design process. About the Tracker.

Retail 104

Retail Charlotte Tools Analysis 104

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations. About The Restaurant Readiness Index.

Innovation 123

Innovation Management America Customer Experience 123

PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

PYMNTS

MARCH 9, 2020

The trouble is that the ins and outs of managing B2B payments can be far more complex than those to which most B2C retailers are accustomed. This is just one of the questions we sought to answer in the Innovating B2B Retail Payments Playbook: Optimizing Payment Solutions For Business Customers edition, in collaboration with MSTS.

Retail 167

Retail Payments Innovation Management 167

PYMNTS

MARCH 6, 2017

The store also features charging station for phones and a RockBot, which allows customers to download an app and select a song to play across the second floor. He’s the head of Neiman Marcus’ Innovation Lab. Neiman’s InCircle rewards program is legendary and drives roughly 60 percent of its retail sales. What’s Next.

Fort Worth 129

Fort Worth Innovation Dallas Retail 129

PYMNTS

APRIL 4, 2019

But with new restaurants also come new or expanded digital initiatives – part of the overall trend, documented by PYMNTS research, of QSRs getting smarter about eCommerce and mobile tech, even as restaurant managers and customers often have differing views about which service and payments innovations work best. Chipotle’s Digital Gains.

Innovation 136

Innovation National Mobile Trends 136

PYMNTS

DECEMBER 7, 2017

The death of retail — of the brick-and-mortar kind — is nowhere, really, in sight, even as some might say the physical shopping experience is losing its spark. But it helps to take the pulse and temperature from time to time to gauge retail’s health. Skava says that physical stores are evolving, not dying.

Retail 101

Retail Branding Customer Experience Online 101

PYMNTS

APRIL 24, 2020

However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members. This puts FinTechs and CUs on a collision course, with each racing to innovate new products that will grab members’ attention and patronage. So which innovations are CU members most interested in using?

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

FEBRUARY 5, 2020

Retailer 7-Eleven is testing a new concept: cashierless stores, according to a release. . Retail technology is evolving at a rapid pace and customer expectations are driving the evolution,” said 7-Eleven President and CEO Joe DePinto. To shop in the store, an employee has to download an app, sign up and check in.

Texas 144

Texas Mobile Innovation Retail 144

PYMNTS

JUNE 25, 2018

But beautiful produce, nibbles and cool playlists aside, over the course of those 17 years I’ve shopped at Whole Foods, I never downloaded their app. Since Saturday, the Whole Foods app has found a new place on my home screen, even though to get the Prime discounts, I didn’t have to download it. Priming the Pump for Convenience.

Retail 156

Retail Branding Millennials Online 156

PYMNTS

DECEMBER 20, 2016

As documented in the December edition of the Unattended Retail Tracker™ , the results of a six-month long study conducted by USA Technologies show that just informing customers that a merchant or vendor accepts Apple Pay and other mobile wallets can boost overall sales by more than 36 percent. About the Tracker.

Report 100

Report Innovation Payments Apple 100