Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. A robust digital strategy and API development plan are imperative for success : Partnerships and experiences serve as extensions of carrier brands, necessitating careful cultivation.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

MAY 25, 2017

USA Technologies (USAT), a payment technology provider of cashless and mobile transactions in self-serve retail , announced Wednesday (May 24) a strategic agreement with Five Star Food Service, a full-service vending, micromarkets, office refreshment services and corporate dining company, to expand their partnership.

Technology 101

Technology Digital Strategies Leadership Retail 101

Perficient

NOVEMBER 23, 2020

The power of data and artificial intelligence can help us do that.” It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. You will need cutting-edge technologies, such as artificial intelligence, to facilitate it. Lisa Frazier, Head of the Wells Fargo Innovation Group.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

NOVEMBER 1, 2023

We are shown in the report for having selected Infrastructure Modernization, Applications Rationalization/Retirement, and Cloud-Native Development Execution as some of the top reasons clients work with us out of the listed extended use cases in the report.

Report 221

Report Strategy Digital Strategies Customer Experience 221

Perficient

FEBRUARY 2, 2021

In his article, Delivering at the Speed of the Customer , Brian shares his insights on developing technology-based experiences at the speed customers expect in a digital first world. Developing technology-based experiences requires a different approach. Developing technology-based experiences requires a different approach.

Report 496

Report Case Study Leadership Study 496

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As We’d love for you to join us.

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

PYMNTS

OCTOBER 31, 2019

He added that another element of the company’s digital strategy is artificial intelligence (AI). Starbucks invested in partners by allocating additional store labor, increasing store-level training and simplifying in-store tasks, often with new technology. In fiscal year 2019 in the U.S.,

US 100

US Digital Strategies Training Customer Experience 100

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

FEBRUARY 23, 2018

The ubiquity of mobile and credit card payments is enabling us to begin an exploration of cashless stores in the U.S,” Starbucks CEO Kevin Johnson said during a recent earnings report. “By And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. Burger King’s $9.3

Online 101

Online US Payments Mobile 101

PYMNTS

OCTOBER 29, 2020

Our strategy, planning and execution enabled us to adjust to changing market conditions, rebound quickly from the sharp downturn COVID-19 caused during the second quarter, and deliver strong profitability for shareholders," said Ersek, adding that while macroeconomic headwinds persist, "our business continues to improve.". "Our

Digital Strategies 204

Digital Strategies Strategy Operations US 204

PYMNTS

JANUARY 20, 2021

There is potential for a lasting shift to eCommerce, both [with] eTailers and omnichannel [and] our experience to-date makes us believe we are generally well-positioned in this environment as we're discovering lower-cost ways of working with fewer resources,” Moeller said. Constructive Disruption.

Online 292

Online Report Strategy Trends 292

PYMNTS

JANUARY 20, 2021

Even after the pandemic subsides, the digital acceleration we experienced in 2020 will not — it is here to stay." . For the last nine months, many of us have been learning how to work remotely, communicate remotely, learn remotely, socialize remotely and more.

Payments 178

Payments Innovation Tools Cards 178

PYMNTS

JUNE 15, 2020

The COVID-19 era has given these technologies the potential to not only reduce frictions in the shopping experience but also to make it much safer. Sam’s Club has been a notable player in the digital innovation arena. Technologies To Aid At-Risk Shoppers. The pandemic has exposed digital divides across the economy.

Innovation 209

Innovation Tools Dallas Mobile 209

Cisco

OCTOBER 29, 2018

This award is in recognition of Cisco’s continued focus on the FinTech sector and helping our customer adopt the NG technology. We spend every day working with our Financial Services customer to adopt a Digital transformation strategy , however in today’s market it is not enough to just have a Digital strategy.

Digital Strategies 48

Digital Strategies Strategy Fintech Tools 48

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

DECEMBER 18, 2019

These are just some of the ways that these companies, among others, are allowing consumers to order their favorite menu items from burgers to coffee with the help of mobile technology: The number of McDonald’s restaurants offering delivery is 23,000. And the company is growing its delivery efforts. The number of U.S.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

MAY 18, 2018

The digital efforts are intended to expand customer reach, as well as engagement that “uniquely positions us to increase market share and drive growth,” Nordstrom said in the call. As part of its digital efforts, the company has recently named Ken Worzel as chief digital officer.

New York 116

New York New York City Retail Digital Strategies 116

PYMNTS

JULY 24, 2018

The story of the enterprise’s digital transformation is long and winding, as executives struggle to overcome budget restrictions, integration hiccups and a lack of willingness for change from the higher-ups. Which brings us to the second study released last week.

Survey 102

Survey Analytics Digital Strategies Data 102

Cisco

OCTOBER 19, 2020

Digital confidence: How to ensure a promising future for companies, employees, customers and the community. With Mariano O’kon, Director of Sales of Architectures for Latin America at Cisco, we saw how a strong technological base allows us to transform challenges into opportunities.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

DECEMBER 28, 2018

It is a process that is going to take two to three years to play out, and once it does, it likely will set us up for a new wave of even greater innovation. Now it is time to turn our backs on proprietary payment device lock-in that stifles innovation and inhibits the ability of acquirers and merchants to shape their own digital strategies.

eBook 128

eBook Innovation Industry Digital Strategies 128

PYMNTS

JANUARY 4, 2019

At the same time, the space seeks to inspire engaged couples by showing them how other couples used the company’s technology to send out invitations and create websites for their weddings. “We Ma told Fortune in December that going forward, the company does not intend to shift away from its main digital strategy.

NJ 129

NJ Retail New York City New York 129

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The research offered some encouraging findings for the future, with 80 percent of CEOs set to increase investment in digital transformation.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

PYMNTS

OCTOBER 16, 2018

” “We are getting to reimagine retail and our business … expect us to test a lot and fail a lot,” he said. The retailer purchased a 77 percent stake in Flipkart for $16 billion in May of this year as part of its longer-term global digital strategy.

Innovation 128

Innovation Meeting Retail Arkansas 128

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

Perficient

JUNE 30, 2020

In this post, I’ll share how to use those insights to make sense of what to do about it. . For most of us, there is no shortage of problems to solve or great ideas to consider. Many of these experiences and capabilities are powered by rapidly maturing technologies that have already started to prove themselves out. The Approach.

Innovation 348

Innovation Resources Trends Strategy 348

PYMNTS

APRIL 23, 2019

While players both big and small were making digital investments like online ordering and delivery services, the report notes, Kroger lagged behind and stayed focused on its stores. They are learning from us, but we are learning from them.”. “Kroger is used to this type of warfare,” Kelly said.

Online 132

Online Detroit Phoenix Dallas 132

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. Top News . operations.

Millennials 101

Millennials Colorado Google Leadership 101

Independent Banker

OCTOBER 31, 2021

Community bankers tell us why. started developing its digital lending platform about three years ago—and the bank is really glad it did. The pandemic accelerated the adoption of digital lending for both banks and consumers. Hands down, this is the future, and we are seeing a bigger move to digital lending across the industry.”.

Lending 91

Lending Community Bank Community North Dakota 91

Filene

FEBRUARY 13, 2018

Just like credit union’s face every few years with their own sites, the filene.org site was starting to show its age as technology was changing around us. We hope it may help streamline your digital strategies as you continue to evolve your own technologies. Josey: We knew it was time for several reasons.

Digital Strategies 28

Digital Strategies Strategy US Online 28

Filene

SEPTEMBER 19, 2017

Join us as we feature Cat Fitzgerald, Filene Digital Strategist, and examples of Live Observational Research that have unleashed game-changing ideas and tactics for credit unions around their digital experiences and the ways members utilize those technologies.

Digital Strategies 28

Digital Strategies Strategy Examples US 28

Filene

JUNE 29, 2017

This is especially true when it comes “innovative” ideas or those based in technology. After the session, you will have a clear picture of how Live Observational Research and the Filene Digital Strategies Program can help you: Uncover both tactical and strategic challenges with your digital channels.

Digital Strategies 28

Digital Strategies Strategy Examples Innovation 28

FICO

FEBRUARY 22, 2021

Ethical AI allows us to understand if a model is being biased toward any protected group of individuals. In general, CAOs are experts in analytics and AI, and how to leverage these technologies to solve a business problem. The compressed timeframe for digital adoption raised awareness of the need for AI technology maturity.

Analytics 52

Analytics Data Software Digital Strategies 52

Gonzobanker

MAY 31, 2019

When it comes to their digital lending capabilities, community banks and credit unions are coming up short in three key areas: 1. Technology Utilization. A digitally optimized lending operation means an enhanced borrower experience, improved efficiencies and increased profitability. Contact us today to learn more.

Lending 126

Lending Community Bank Community Data 126

PYMNTS

JULY 22, 2016

Though the purchase of London-based VocaLink is sure to open the door for Mastercard to play a role in the company’s key payment technology platforms for U.K. that didn’t use its technology in some capacity last year. percent – of VocaLink for approximately $920 million. s ATM network.

Payments 100

Payments Mobile Strategy Digital Strategies 100

PYMNTS

MAY 20, 2019

We are piloting this new technology with the goal of increasing safety, speeding up delivery times and adding efficiency across our network,” an Amazon spokeswoman said in a statement. “We Julie Harris, head of BoA’s global banking digital strategy, said the latest move comes as part of the bank’s continuing focus on digitization.

Data 115

Data Apple America Innovation 115

Independent Banker

NOVEMBER 25, 2015

The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2 But now his current role is to focus entirely on developing forward-looking financial retail offerings, including mobile and online banking, card technologies and other emerging channels and devices. “We Eyeing all rivals.

Innovation 70

Innovation Community Bank social media Community 70

Gonzobanker

MARCH 24, 2021

Every conversation Cornerstone has with CFOs now includes digital transformation, or maybe just transformation. Here is the CFO reality: Net interest margin at financial institutions reduced by 50 basis points in 12 months, something none of us have seen the likes of before. Here, things have not changed much for the industry.

Customer Experience 130

Customer Experience Strategy Community ATM 130