PYMNTS

JANUARY 4, 2019

Digitally native retailers are opening stores to bring their virtual experiences into the real world, and Zola is one of the latest merchants to test out the brick-and-mortar waters. The wedding retailer opened a store in New York City’s Flatiron District that is billed as a “one-stop-shop for wedding planning.”.

NJ 129

NJ Retail New York City New York 129

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. What seems to be genuinely changing is consumer awareness of how privacy really works in the digital world. Except, maybe not. First, a few caveats. In fact, just 9 percent of U.S.

Online 101

Online social media Baltimore Data 101

PYMNTS

FEBRUARY 23, 2018

Touchscreen self-ordering kiosks, a new mobile pay app, dedicated pickup areas for mobile orders, digital menu boards and, yes, in-store WiFi will make up its digital strategy. As a result, the company announced in 2017 that it would be closing hundreds of locations and is now testing new restaurant tech in its stores.

Online 101

Online US Payments Mobile 101

PYMNTS

JANUARY 21, 2020

Diners will place orders via third-party online food delivery platforms, phone or the restaurant’s website. From Chipotle Mexican Grill to DoorDash , quick-service restaurants and technology platforms are making it easier for consumers to order their favorite foods. QSRs are incorporating the technology into their business models.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

JUNE 15, 2020

The COVID-19 era has given these technologies the potential to not only reduce frictions in the shopping experience but also to make it much safer. Sam’s Club has been a notable player in the digital innovation arena. Technologies To Aid At-Risk Shoppers.

Innovation 209

Innovation Tools Dallas Mobile 209

PYMNTS

APRIL 23, 2019

While players both big and small were making digital investments like online ordering and delivery services, the report notes, Kroger lagged behind and stayed focused on its stores. Not so smart a move given how quickly the grocery game has gone digital – and how quickly consumer behaviors are becoming multichannel.

Online 132

Online Detroit Phoenix Dallas 132

PYMNTS

AUGUST 2, 2018

According to an Automat study, about half of consumers are ready to use the technology, Retail Dive reported. “This creates an opportunity for beauty brands to provide assisted service online and offline not only where real human advisors don’t exist today, but even where they are available,” the report noted.

Branding 101

Branding Video Survey Digital Strategies 101

PYMNTS

MAY 18, 2018

As Nordstrom ramps up its digital efforts, the department store retailer reported better-than-expected first-quarter earnings. The retailer delivered total sales growth of 5.8 percent, but the company also saw an 18 percent increase in sales enabled through digital capabilities compared to the previous year.

New York 116

New York New York City Retail Digital Strategies 116

PYMNTS

JANUARY 7, 2019

To help modernize its restaurants and provide new ordering experiences to its diners, Taco Bell is bringing new technology into its brick-and-mortar restaurants across the country: The quick-service restaurant (QSR) chain is deploying self-service kiosks. And, as of December, the company had them in more than 1,000 locations in the U.S.

Digital Strategies 179

Digital Strategies Strategy Mobile Cards 179

PYMNTS

OCTOBER 16, 2018

.” “We are getting to reimagine retail and our business … expect us to test a lot and fail a lot,” he said. The retailer purchased a 77 percent stake in Flipkart for $16 billion in May of this year as part of its longer-term global digital strategy.

Innovation 128

Innovation Meeting Retail Arkansas 128

PYMNTS

MARCH 6, 2020

Even a decade ago it was obvious that the rise of mobile and the expansion of eCommerce was going to have a transformative effect on retail. I think we’re co-shaping it,” Siddiqi said of the future of grocery retail, “and how it is evolving.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. She explained in an interview with PYMNTS that while digital improvements have always been a priority, they have become a necessity during the past eight months. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

MAY 28, 2020

In an interview with PYMNTS, Simon Powley , head of global banking and digital strategy at Diebold Nixdorf , said financial institutions (FIs) are likely to see incremental shifts that combine digital activity with brick-and-mortar visits. In this way, digital transactions will continue to increase. Business Banking, Too.

ATM 174

ATM Examples Digital Strategies Operations 174

Abrigo

MARCH 6, 2017

2) @GonzoBanker – Cornerstone Advisors’ totally opinionated take on technologies, strategies, vendors and “anything else we run across in the trenches of the banking industry.” 10) @CU_Times – Credit Union Times magazine has Tweets on regulatory changes, awards and technology.

social media 150

social media Lending Community Community Bank 150

PYMNTS

DECEMBER 28, 2018

Now it is time to turn our backs on proprietary payment device lock-in that stifles innovation and inhibits the ability of acquirers and merchants to shape their own digital strategies. Consumers are far ahead of merchants in the adoption of digital technology.

eBook 128

eBook Innovation Industry Digital Strategies 128

PYMNTS

DECEMBER 18, 2019

Diners, as it stands, spend more via online channels or mobile than when buying in person, which makes delivery rewarding for restaurants and moves them to encourage ordering through those channels. The brand also rolled out a new platform for online ordering that is said to have come out ahead of expectations. The number of U.S.

Mobile 131

Mobile New York City Innovation New York 131

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. of its residential closed mortgage transactions use its online mobile app.

Lending 91

Lending Community Bank Community North Dakota 91

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. The bank now also offers online and mobile chat options. “A Alex Jimenez.

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

JUNE 26, 2017

The move comes as part of the reset in digital strategy that PayPal first began rolling out last year when deal Visa and Mastercard aimed at enhancing future cooperation and interoperability were first announced. (Which is pretty much everywhere.). The Walmart/Amazon Bidding War That Wasn’t.

Arizona 116

Arizona Data Portland Cards 116

Fintech Labs Insights

SEPTEMBER 16, 2016

Alkami Technology , which demoed at FinovateStartup 2009 as iThryv and transitioned to its current incarnation a year later , announced this week that Desert Schools Federal Credit Union will use its ORB (Online Relationship Builder) digital banking platform.

Digital Banking 12

Digital Banking Technology Arizona Texas 12

Gonzobanker

MARCH 24, 2021

Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Bank of America recently reported that in 2020, 84% of all deposits were made through its automated channels (mobile, online and ATMs). Reality According to Customer Experience Executives.

Customer Experience 144

Customer Experience Strategy Community ATM 144

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

Insights on Business

MAY 3, 2019

Clients or prospects interacting with a firm’s online content and thought-leadership can be converted into push notifications for their advisors. Learn more about IBM’s digital strategy and transformation consulting practice.

Management 87

Management Data Meeting Branding 87

Fintech Labs Insights

MARCH 31, 2016

Neustar’s PlatformOne can uniquely bridge offline (call center, stores, direct mail, TV) and online channels to provide three fundamental advantages to marketers within the financial services industry. Andrew has 10 years of digital strategy & execution experience. Register today. Andrew Artemenko, Senior Director.

Digital Strategies 12

Digital Strategies Strategy Online Marketing 12

PYMNTS

OCTOBER 14, 2020

The other trend that was already in motion was buying alcohol – wine in particular – online. The pandemic has brought a surge in eCommerce wine orders, which has been both advantageous and challenging for wine suppliers and retailers. And we spend a lot of time securing our supply chain and developing our forecasting models.

Retail 141

Retail Case Study Apple Exercises 141

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

Fraud Michigan Security Cards 316

FICO

JUNE 21, 2022

Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. But with the mass adoption of digital channels, it’s now estimated nearly two-thirds (65%) of online customers will try an instant finance option within the next 12 months.

Management 52

Management Customer Experience Regional Strategy 52

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

Gonzobanker

DECEMBER 22, 2014

A keen industry mind who banks the highest tweets-per-minute ratio of anyone out there, Bradley departed his VP digital strategy position at California’s $3B Mechanics Bank to be North American head of innovation for $77B and Top 20 worldwide bank Santander. THE TECHNOLOGY AWARDS. That’s one helluva move up. 4 billion dollars ….

Los Angeles 101

Los Angeles Apple Risk Management California 101

CB Insights

MAY 15, 2019

DBS launched its Singapore innovation lab to break out of its “traditional banking mindset to think, behave, and deliver more like a technology company,” according to Neal Cross, chief innovation officer. Fidelity — Fidelity Center for Applied Technology (FCAT) and Fidelity Labs. Founded: 1999 and 2005.

Innovation 78

Innovation blockchain Technology Groups 78