PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. But corporate payers are not the only entities in charge of driving adoption of AP automation technologies. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

AUGUST 10, 2018

Meanwhile, their in-store customer base shrinks, as shoppers can now find lower prices and fast delivery with the touch of a few buttons on their smartphone – or even through interactive technology that uses voice recognition. DHL Supply Chain, a unit of Deutsche Post DHL Group, will operate the center.

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

Perficient

SEPTEMBER 26, 2022

Data and analytics remain key investment areas for insurance operations. This was evident with innovative applications for underwriting, customer service, and claims management. Breakout sessions on the topic and embedded platform technologies abound.

Data 275

Data Conference Analytics Industry 275

Gonzobanker

JULY 20, 2022

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. What Does a Digital Product Manager Do?

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

JUNE 15, 2020

This has meant that store operators have had to rapidly implement health and safety rules to minimize transmission risks among workers and customers — especially the most vulnerable. The COVID-19 era has given these technologies the potential to not only reduce frictions in the shopping experience but also to make it much safer.

Innovation 209

Innovation Tools Dallas Mobile 209

PYMNTS

OCTOBER 21, 2020

Volante Technologies, which works in cloud payment processing and messaging, has landed a big new client, Grupo Financiero Banorte. We’re on an innovation journey and payments are a very important part of this journey,” Velazquez said.

System 140

System Payments Digital Strategies Capital 140

Gonzobanker

SEPTEMBER 4, 2018

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite.

Technology 120

Technology Resources Fraud Strategy 120

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. . “In

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

MARCH 24, 2016

Deloitte’s latest research on procurement technology trends is out. The verdict: Surprisingly, procurement seems to be back on track for going digital. Mobile technologies were cited by 42 percent of executives as a key strategy for customer engagement, just shy of the 45 percent that said the same of cloud technology.

Innovation 100

Innovation Marketing Digital Strategies social media 100

PYMNTS

OCTOBER 16, 2018

The retailer purchased a 77 percent stake in Flipkart for $16 billion in May of this year as part of its longer-term global digital strategy. Walmart’s Chief Financial Officer Brett Biggs further noted that the retailer also expects its eCommerce business to post a slightly greater operating loss next year.

Innovation 128

Innovation Meeting Retail Arkansas 128

PYMNTS

NOVEMBER 20, 2020

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. Delivery partnerships can be key to helping restaurants — especially smaller operations — weather the pandemic as consumers’ demands for digital ordering continue to grow.

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. She explained in an interview with PYMNTS that while digital improvements have always been a priority, they have become a necessity during the past eight months. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. According to the PYMNTS Retail Innovation Readiness Index , nearly eight in 10 accommodation and food services merchants — or 77.4 percent — cite innovation as key for keeping them in the hunt.

Innovation 130

Innovation Branding Retail Meeting 130

PYMNTS

DECEMBER 18, 2019

From McDonald’s to Starbucks , quick-service innovators are expanding their mobile ordering efforts with the inclusion of delivery. KFC , for its part, will look into new drive-thru technologies such as menu boards that are powered by artificial intelligence (AI) in its digital strategy for next year.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Many are offering transitional tools to help guide their clients across the digital divide.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

JANUARY 21, 2020

From Chipotle Mexican Grill to DoorDash , quick-service restaurants and technology platforms are making it easier for consumers to order their favorite foods. QSRs are incorporating the technology into their business models. From McDonald’s to DoorDash, restaurants and technology platforms are driving digital ordering innovation.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

APRIL 29, 2019

Ayala, the Philippines -based conglomerate, is raising money for a new capital fund that will invest in technology companies. The executive was quoted as saying the company will be “bolder and more deliberate” in its venture capital strategy, supporting businesses with disruptive technology.

Fintech 108

Fintech Capital Strategy Digital Strategies 108

PYMNTS

JUNE 5, 2019

The new operation will cater to Russia and the surrounding countries of the Commonwealth of Independent States (CIS). MegaFon isn’t adding an eCommerce business into the venture, but its addition means there could be some mobile-related innovations and products in the future. It’s estimated to be worth about $2 billion.

Digital Strategies 122

Digital Strategies Groups Mobile Regional 122

PYMNTS

JULY 7, 2020

It also opened the door for a boom of FinTech innovation and a flood of alternative lenders targeting the small- to medium-sized business (SMB) segment. And it may be an opportunity for alt-lenders to once again initiate an innovation boom.

Lending 171

Lending Industry Fintech UX 171

PYMNTS

OCTOBER 31, 2019

He added that another element of the company’s digital strategy is artificial intelligence (AI). Starbucks invested in partners by allocating additional store labor, increasing store-level training and simplifying in-store tasks, often with new technology. In fiscal year 2019 in the U.S., during the summer.

US 100

US Digital Strategies Training Customer Experience 100

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. The mobile TV platform seemed to have it all. Why did it lose everything?

US 294

US social media User Experience Digital Strategies 294

PYMNTS

APRIL 14, 2017

Technology underpins everything these days. The big question: Can the existing payment rails support the innovation that is needed? Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.”

Payments 105

Payments United States Innovation System 105

PYMNTS

AUGUST 15, 2019

The trend shows no signs of slowing, as earlier this week Bloomberg reported more technology conglomerates, including HP, are similarly moving production out of China. The region operates with “an economy which is largely based on trade,” Kocher noted, making it a prime target for bank-FinTech innovation. Beyond the U.S.-China

Marketing 108

Marketing Regional Fintech Capital 108

PYMNTS

MARCH 20, 2018

According to the BCG’s “Corporate Banking Executive Survey,” “front-to-back digital transformations” are essential to halt this shrinkage. Now is the time to develop a more coherent digital strategy to decide where to play and how to invest.”. The financial stakes are very high,” he continued.

Boston 109

Boston Survey Digital Strategies Regional 109

Independent Banker

OCTOBER 31, 2022

However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending. When you go digital, you open new opportunities that you may have found unprofitable in the past because of manual intervention.”. “At

Lending 91

Lending Community Bank Community Illinois 91

Cisco

OCTOBER 19, 2020

The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.

User Experience 71

User Experience America Security Digital Banking 71

Insights on Business

MAY 12, 2017

But this does not mean that workforces will be replaced with new technology. L to R: Patrick Lane, The Economist; Ashley Johnson, COO & CFO, Wealthfront; Adam Ludwin, CEO, Chain; Chris Smith, EVP and Global Head of Operations, MetLife; Chris Ferris, CTO – Open Technology, IBM.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. In addition to Alexa, the restaurant chain is also turning to other digital innovations. In Other Brick-and-Mortar News. Kroger Co.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

AUGUST 13, 2020

Technology and consumer demand have been moving payouts toward digital in recent years, and well over half of consumers receiving a payout want an electronic option,” she said. It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. Top News .

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

FEBRUARY 23, 2018

The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. Starbucks’ $18.4 million active members. Burger King’s $9.3

Online 101

Online US Payments Mobile 101

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

JULY 22, 2016

Though the purchase of London-based VocaLink is sure to open the door for Mastercard to play a role in the company’s key payment technology platforms for U.K. VocaLink is clearly part of that strategy. that didn’t use its technology in some capacity last year. percent – of VocaLink for approximately $920 million. s ATM network.

Payments 100

Payments Mobile Strategy Digital Strategies 100

NCR

JULY 5, 2016

Digital change: Technology is reshaping almost every sector, and banking is no exception. Organizations face pressure from customers to provide the latest digital innovations, while also being required to update legacy back-end systems to streamline cumbersome processes. Technological readiness. Social engagement.

Training 56

Training System Digital Strategies Leadership 56

PYMNTS

OCTOBER 11, 2019

Or, at least, a whole lot more stores that are using Go’s checkout-free technology, anyway. The theory is that standalone Amazon Go stores were Step 1 in a retail reformation plan, licensing the technology to high-traffic retail areas like airports is Step 2. operations. There are as of today 18 Amazon Go stores in the U.S.,

Leadership 100

Leadership Apple Branding Retail 100