Insights on Business

MARCH 6, 2019

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019. [1] Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2]

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

MARCH 20, 2018

The report highlights four areas of the financial institution in particular need of digital disruption: the customer journey, data management, operating model and “building a digitally driven organization.”. Now is the time to develop a more coherent digital strategy to decide where to play and how to invest.”.

Boston 109

Boston Survey Digital Strategies Regional 109

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. A banker’s job is attracting and managing customers, understanding risk, and pricing it appropriately.

US 195

US Training Examples Data 195

Perficient

JUNE 30, 2020

In my last post, I shared the primary insights you need to pull together a Now/New/Next portfolio and get started on making sense of where you stand in the market. In this post, I’ll share how to use those insights to make sense of what to do about it. . The Approach. We’ll start with the six groups: .

Innovation 348

Innovation Resources Trends Strategy 348

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. What will be different this holiday season and how to adjust your strategy accordingly. How to determine if your priorities or investments should change.

Marketing 294

Marketing Branding Data Industry 294

Perficient

DECEMBER 10, 2020

The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. Customer experience professionals are going to be challenged to identify these customers and how to deal differently with each group. Expectations vs Reality.

Customer Experience 340

Customer Experience Leadership Study Groups 340

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

Insights on Business

MAY 12, 2017

Their challenge, of course, will lie in how to sustain that focus as they expand services and product offerings under growth pressure. The cultural strategy, nimble operating models, and traction with niche customer bases mean that emerging fintechs can help established firms penetrate new and adjacent markets.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Social Assurance

AUGUST 28, 2014

Many financial marketers head to conferences to learn the changing needs of financial services and how to appeal to a larger customer-base. One of the things I will be sharing at the ABA conference in Orlando is how to test with your customers. Engagement Marketing AB Testing Digital Strategy' A/B Testing .

Marketing 17

Marketing Conference Digital Strategies Course 17

FICO

AUGUST 19, 2022

It is generally held that most traditional companies have all the information they need to make smarter customer decisions that will improve customer loyalty and increase revenue, but it’s sitting in silos scattered across the organization, and management just can’t figure out how to make it all work together and across all channels.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Independent Banker

OCTOBER 31, 2021

Demand for digital banking products and services is on the rise across different geographic markets and customer demographics. “In In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers,” Jundt says. Bankers add personal touch to digital lending platforms.

Lending 91

Lending Community Bank Community North Dakota 91

FICO

FEBRUARY 22, 2021

In general, CAOs are experts in analytics and AI, and how to leverage these technologies to solve a business problem. As the global pandemic unfolded, customers embraced all things digital, and companies that didn’t have a good digital strategy rushed in to get things in order. Why this connection? by Nikhil Behl.

Analytics 52

Analytics Data Software Digital Strategies 52

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Mobile-first banking is an immediate driver of digital strategy. That said, the prevalence of legacy systems can make managing the ever-increasing mountain of data challenging at best. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. From one perspective, the position of management consulting as an industry has never seemed more secure. According to estimates, McKinsey makes about $8.8B Each one is still growing. ” —Michael Porter.

Strategy 78

Strategy Management Analytics Tools 78

Perficient

NOVEMBER 20, 2020

As all marketers know, visual content creation can be a long and expensive process. Stock footage and photography exists, but they don’t always quite fit the bill when you are wanting to create powerful, on-brand digital experiences. How to Get There. For example, let’s say you sell pickup trucks. And you might be right.

Video 322

Video Tools Digital Strategies Marketing 322

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Mobile-first banking is an immediate driver of digital strategy. That said, the prevalence of legacy systems can make managing the ever-increasing mountain of data challenging at best. How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

JUNE 15, 2020

Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. There is, of course, some truth to this. billion in sales by 2023.

Innovation 214

Innovation Mobile Capital Operations 214

PYMNTS

JUNE 11, 2018

Far-reaching data protection regulations like PSD2 are both a consequence and catalyst of change in how financial service providers store, manage and use data. As banking services and products digitize, that means institutions have more data to handle – much, much more – impacting everything from compliance to customer relations.

Data 100

Data Management Analytics Compliance 100

FICO

MARCH 28, 2023

While most marketers were comfortable using data and had access to a wide variety of data types, there was an interesting disconnect. This helps improve consistency and productivity with a full view to dependency management, so the impact of every change is fully understood, 100 percent of the time. This points to a bigger issue.

How To 52

How To Analytics Data Strategy 52

PYMNTS

NOVEMBER 19, 2019

Mesh focuses on enabling smaller vendors in emerging markets to accept digital B2B payment methods in an effort to broaden their potential customer pools, helping those firms to process payments through their existing payment acceptance platforms.

Cards 101

Cards Strategy Payments Technology 101

Lex Sokolin

SEPTEMBER 23, 2020

To the extent it pipes people to banking product, that goes to a $500 million market capitalization public company that makes prepaid cards. It gets to claim to be a technology-first player and focus on machine learning for its algorithms, rather than thinking about how to manage some investment management pie to have assets hit liabilities.

Capital 52

Capital Software Lending Apple 52

CB Insights

JANUARY 6, 2019

Key People: Anthony Gregorio, Innovation Lab Senior Manager; Prat Vemana, VP Online; Albert Vita, Director of Strategy Insights. The Home Depot’s Innovation Center at Georgia Tech is a collaborative space used to recruit top talent and explore how technology might advance retail, supply chain, and more. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

FICO

JUNE 16, 2021

Pandemic lockdowns and social distancing pushed us online to discover how to do business with everyone from the local grocer, cafes, yoga teachers, furniture stores, pharmacies, and banks to name just a few. Our experience of these digital journeys varied enormously. Digital Consumers Unhappy With What Banks Deliver.

Analytics 52

Analytics Survey Cards Customer Experience 52

Independent Banker

AUGUST 25, 2016

The panel of judges include: Jessica Wallace, former digital strategy/marketing engagement, ICBA; Sarah Elbert, executive editor of Delta Sky magazine; Carly Ferry, senior digital strategist, MSP-C; and Patrick Dix, vice president of public relations at SHAZAM Inc. Everything in one place. When it’s OK to unplug.

social media 70

social media Community Bank Community Video 70

CB Insights

MAY 15, 2019

We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong. Visa — One Market Center. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Founded: 2013. Founded: 2016.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

MAY 24, 2016

Combine these three elements and the result is what Eran Livneh, Personetics VP of Marketing called “making personalized guidance work for large financial institutions.” How does Personetics make a bank customer’s financial life better? Headquartered in Tel Aviv, Israel. Total funding of $17 million.

Analytics 14

Analytics Data Examples America 14