Insights on Business

APRIL 28, 2017

At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry. As a result, many new, all-digital financial services firms, unencumbered by older, less flexible systems are aggressively pursuing customers by addressing their needs in new and distinct ways.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Bank Innovation

JUNE 27, 2018

The bank's innovation team, which unveiled its SoftBank Robotics-run robot Pepper yesterday, hopes that this will draw more traffic into the branch, and thus increase business. The innovation team at HSBC […].

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Video New York Innovation social media 207

Bank Innovation

JANUARY 31, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 31, 2019. In this episode, editors discuss the following news developments: Venmo’s path to profitability; Berlin-based digital bank N26’s U.S. Listen to the Weekly […].

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Branding Texas Video US 243

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

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Video social media Millennials Data 224

PYMNTS

FEBRUARY 3, 2020

They quickly faded into the décor of banks and street corners, becoming a prosaic feature of everyday life. And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. A convergence of factors is at the root of the ATM makeover now underway.

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ATM Digital Banking Innovation Video 165

PYMNTS

DECEMBER 3, 2020

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. When you look at retail banking, there have been a couple of newcomers in the market in recent years who come in with shiny, new apps," he said. "So The Drive To Upgrade.

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User Experience Fintech Innovation Technology 264

PYMNTS

SEPTEMBER 23, 2020

The funds can help businesses meet surging customer demand and spur innovation. Walmart countered with an announcement that it will focus on toys and other gift categories as the retail industry prepares for an early start to the holiday season. Amazon Prime Day Reportedly Set for Oct.

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Google Guidelines Fraud Video 187

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them.

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Video Customer Experience Operations Digital Banking 78

PYMNTS

JANUARY 19, 2021

There’s a reason that bank apps and websites ask, “was this information helpful?”. That simply won’t fly in the digital-first decade. Findings from PYMNTS Retail Banking Services’ Paradigm Shift speak volumes about the shifts happening in customer preference, and how FIs can capitalize on new information formats.

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Study social media Millennials Retail 196

PYMNTS

JULY 30, 2019

The new Credit Union Tracker explores how CUs are finding innovative ways to engage with their members, collect data insights and improve services. According to the latest Credit Union Innovation Playbook , loyalty-based innovation is a top concern among members. Data-Based Innovation Implementation. According to J.D.

Innovation 115

Innovation Fraud Mobile Video 115

Chris Skinner

JULY 3, 2017

People are increasingly using banking apps to access a broader range of services such as savings, credit cards and mortgage/investments accounts, rising by 30%. million customer-to-bank contacts made using web chat in 2016 – 510 every hour. Video chats are also growing in popularity, up 92% during 2016. There were 4.4

Mobile 286

Mobile Cards Video Management 286

Bank Innovation

FEBRUARY 21, 2020

In this episode, editors discuss the following news developments: Implications from LendingClub’s acquisition of Radius Bank; How Ally’s acquisition of the non-prime lender CardWorks boosts the bank’s long-term plans; and The launch of digital banking startup Level […].

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Fintech Digital Banking Customer Experience Innovation Strategies 243

PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem.

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Mobile ATM Innovation Strategy 123

PYMNTS

APRIL 30, 2018

It’s a thought that was triggered recently after reading and reflecting on recent developments across three innovations heralded as FinTech’s poster children — disruptors out to change the world and eat the proverbial lunches of incumbents they say are too big and too unmotivated to change. Digital banks. Blockchain. Blockchain.

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Fintech blockchain Lending Digital Banking 183

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. After Retail Delivery had some mushy general sessions a few years ago, this is the second year in a row we have seen some provocative stuff on the main stage.

Chicago 97

Chicago Retail Branch Design Training 97

Bank Innovation

DECEMBER 7, 2018

JPMorgan Chase released a new online ad for its digital bank Finn on Wednesday. Finn is a digital bank account offered by JPMorgan as part of a strategy to attract new customers without the expense of supporting branches […].

Online 150

Online Digital Banking Strategy social media 150

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Digital Banking.

Retail 40

Retail Trends Millennials Mobile 40

PYMNTS

JULY 30, 2020

They’re concerned about the number of other shoppers within a retail environment. … I think ATMs are starting to play a far more important role, [and] I believe banks are starting to see the value of those ATMs during challenging business times such as COVID-19.”. They’re concerned about human contact. How many transactions?

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ATM Strategy Examples Branding 296

Celent Banking

DECEMBER 15, 2015

Long before the Simples, GoBanks, Movens or Hello Banks of the world sought to capitalize on the shift in consumer behavior, there was mBank – serving customers where they want, when they want and through an innovative direct approach that, in its day, was one of the first of its kind. Retailers across most all segments get this too.

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Branding Retail social media Video 100

South State Correspondent

OCTOBER 28, 2022

Banks are just starting to realize this. AI, payments, data, and other aspects of innovation are dropping behind the scenes. Big Idea – Building a New Digital Retail Brand is Fool’s Gold. While no presenter touched on it, it was all digital bankers could talk about. This shift means three things for banks –.

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Conference Technology Las Vegas Trends 195

Insights on Business

FEBRUARY 10, 2019

Each day, I will update and revise this blog with financial services news, announcements, videos, and blogs live from the floor at Think. View a financial services video playlist on YouTube. 9:30 AM – 10:10 AM | Session ID: 6925A and 7504B Digitizing the Flow of Goods, Information and Money with Blockchain.

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San Francisco blockchain Conference Video 79

Gonzobanker

DECEMBER 17, 2021

Huntington and TCF merge to create the $170 billion Midwest dynamo and vault them into one of the top 10 banks in the country. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. GonzoBanker of the Year – Bank. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash.

Fintech 142

Fintech Strategy Leadership Lending 142

Insights on Business

JANUARY 28, 2019

transform to become more agile, more digital and more customer-centric. Backbase is the leading solution provider in digital banking and a strategic alliance partner of IBM. Together, IBM and Backbase have helped many banks around the world transform to become more agile, more digital and more customer-centric.

San Francisco 87

San Francisco Analytics Albuquerque Security 87

PYMNTS

JULY 20, 2017

New players on the digital banking scene are hoping to change the game by looking to industries that are categorically unlike banks for inspiration. Over the past few years, dozens of so-called digital-only “challenger” banks have emerged on the financial scene, ready to compete with larger more traditional banks.

Digital Banking 128

Digital Banking Video Mobile Survey 128

NCR

JUNE 12, 2017

Here is an example of a high-level capability model for the retail bank distribution network: The next step, after defining a high-level overview of your capabilities, is to conduct a more detailed examination of each capability, which will require interaction with senior and mid-level leadership. Analyzing product portfolio.

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Operations ATM Customer Experience Examples 82

Independent Banker

OCTOBER 29, 2014

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. So where do ballyhooed mobile banking and payments developments among the biggest players leave community banks?

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

APRIL 29, 2020

The financial industry’s pandemic-related interest in digital innovations accelerates an existing consumer trend toward online and mobile channels, however. saw more than 1,500 bank branches close between February 2019 and February 2020, which likely reflected declining consumer demand for in-person services.

Digital Banking 263

Digital Banking Cards Trends Online 263

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. Demo video will be available soon. In today’s world there is uncertainty around many things, your finances don’t have to be one of them.

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 9, 2016

Auto-financing is ripe for innovation. User connects Paypal and eBay account, then verification is via a video session. 10:50 am Moonraft Innovation Labs – [link] – @moonraft. Working for the past 6 years with many banks to design their online experience. 10% of mobile banking U.S.

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social media ATM Mobile Customer Experience 40

PYMNTS

APRIL 23, 2018

Disintermediating the established intermediaries has become something of an art form in payments and retail these days. Physical retail is being disintermediated by a host of new players using digital technologies and data that further erode their relevance. Take retail. See the Future — or Face the Inevitable.

Retail 117

Retail Maine Lending Software 117

William Mills

SEPTEMBER 7, 2016

Stay tuned for our video recap of Finovate Fall Day 2 later today! End of Day 1, check back later today for our video recap of Finovate Fall 2016! Perhaps there is a big bank in Canada that has embraced their technology. Silver Fusion Retail Outlet: Where Snowbirds Shop”. 03:54 pm That’s a wrap folks!

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

JULY 9, 2018

Open banking, set in motion globally by a regulatory fiat called PSD2 , gives licensed third parties access to banking infrastructure so that they can make their services available to existing bank customers. Consider the unbundled digital-only bank. Television programming is being unbundled.

Strategy 105

Strategy Millennials Online Branding 105

PYMNTS

NOVEMBER 18, 2019

6 behind Visa, PayPal, Amazon, Mastercard and the consumer’s existing bank as the player consumers trust to enable an innovative, connected purchasing experience. Consumers identified over 30 different consumer brands from many different segments, including retail, technology and payments brands that could be candidates for that shift.

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Google Study Payments Branding 177

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Table of Contents. Healthcare: Using data, wearables, and VR to make care more accessible. Telehealth technology.

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Industry Technology Online Video 101

Fintech Labs Insights

JULY 22, 2015

Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients.

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San Francisco Video Fintech Data 12

Fintech Labs Insights

JULY 16, 2015

After a month-long screening process, we narrowed the pile to the newest and most innovative ideas in fintech. D3 Small Business Banking brings omnichannel, data-driven, digital banking solutions for small business customers of financial institutions.

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Company Mobile Software Big Data 12

Fintech Labs Insights

AUGUST 1, 2016

It leverages 45+ years of franchise operations experience to help retail investors finance franchises, helping to bring them to market quicker. GainX’s SaaS platform uses decades of market research and leading-edge technology to help large financial institutions overcome innovation and adaption failures.

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How To Analytics Millennials Data 12