PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

Video 224

Video social media Millennials Data 224

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Especially since over half of them say they’ll never change their banking habits and adopt open banking.

social media 151

social media Millennials Online Fraud 151

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet digital channels can often provide the best experiences at the lowest cost.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

SEPTEMBER 28, 2020

The aim of doing so is to create a more robust framework for digital banking. Yet many Middle Eastern countries are operating under data privacy or protection rules that have not been upgraded in decades, something that could leave their banks, businesses and consumers open to increasing fraud.

Online 151

Online Report Payments Regulation 151

Jeff For Banks

JUNE 19, 2016

Kevin Tynan, a regular American Banker contributor , recently penned an article: Digital Bank Marketing, It's All About the Content. He cited a recent survey that found content marketing ranks as companies' most significant digital marketing trend for 2016. Clearly a retail customer acquisition approach. Google Cloud.

social media 60

social media Chicago Google Survey 60

Bank Innovation

NOVEMBER 8, 2016

For all the talk of banks going digital, few major brands have launched digital offshoots — in the U.S., based Customers Bank, and that’s about it. In Europe, there are more examples — two prominent ones are Hello bank! There is BankMobile, launched from Wyomissing, Pa.-based

Digital Banking 210

Digital Banking Examples Branding social media 210

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Gonzobanker

AUGUST 17, 2022

Thankfully, there was still a smartphone and social media to commiserate. Digital Engagement Had Great Attendance and Extracurriculars. Digital banking provider Alkami acquired data analysis and marketing campaign management provider Segmint Digital banking and payments provider Bottomline was acquired by Thoma Bravo for $2.6B.

Fintech 184

Fintech Lending Software Compliance 184

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. To satisfy customers in an increasingly competitive market, banks must identify and optimize on critical opportunities to connect with customers in more personalized, meaningful ways, both in branch and remotely.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

JULY 24, 2020

Salesforce has grown its Order Management products such as the function for firms to allow eCommerce shoppers finish transactions without exiting social media platforms. What A 90-Year-Old Essay Tells Us About 2020’s Great Digital Shift . Scotiabank: Why Banks Need To Rethink Personalization . COVID Concerns .

Fraud 159

Fraud Leadership Kentucky social media 159

PYMNTS

AUGUST 26, 2016

According to AppleInsider , although some retailers have announced plans for Apple Pay in the past, some still have not supported Apple Pay; Anthropologie and Forever 21 are two examples. Clydesdale Bank, Yorkshire Bank and digital banking service B began supporting Apple Pay for U.K. cardholders a week ago. .:

Apple 100

Apple social media Retail Strategy 100

PYMNTS

APRIL 20, 2017

In a press release , the companies said that by combining Web Financial Group’s technology platform and Selerity’s contextual search and notification tools, digital wealth platforms can automatically tailor their users’ content experience to drive engagement and end-user productivity.

Groups 100

Groups social media Leadership Regional 100

Gonzobanker

MARCH 22, 2023

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

social media 78

social media Capital Risk Management Strategy 78

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. To satisfy customers in an increasingly competitive market, banks must identify and optimize on critical opportunities to connect with customers in more personalized, meaningful ways, both in branch and remotely.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Bank Innovation

MARCH 29, 2019

Digital bank TymeBank and conversational banking technology provider Finn AI have teamed up to bring a low-cost, AI-powered experience to underserved consumers as well as small and micro businesses in emerging markets.

Digital Strategies 186

Digital Strategies Strategy Digital Banking Technology 186

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. After Retail Delivery had some mushy general sessions a few years ago, this is the second year in a row we have seen some provocative stuff on the main stage.

Chicago 97

Chicago Retail Branch Design Training 97

Bank Innovation

DECEMBER 7, 2018

JPMorgan Chase released a new online ad for its digital bank Finn on Wednesday. Finn is a digital bank account offered by JPMorgan as part of a strategy to attract new customers without the expense of supporting branches […].

Online 150

Online Digital Banking Strategy social media 150

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. You can read more about this story in the full media release. FICO® Falcon® Fraud Manager which protects more than 2.6

Fraud 52

Fraud Technology social media Innovation 52

Bobsguide

JULY 7, 2022

1 st place: Sumpler , a solution that facilitates digital receipts at the point of sale, bringing all the data into one place on the banking app. 2 nd place: Yam , a digital banking app focused on improving financial inclusion in Africa, including the illiterate population, with some unique digital accessibility innovations.

Innovation 68

Innovation social media Capital Digital Banking 68

PYMNTS

APRIL 19, 2019

Retail Sales: Rally 1.6 P2P: Bank of America’s 1Q results show a bright spot in digital banking, as P2P services gain traction. And lots of declined transactions, which leads to hordes of disgruntled consumers. The rude awakening for sleepwalkers may translate into a eCommerce fizzle, until merchants are fully woke.

social media 125

social media Online Regulation Taxes 125

Bank Innovation

JANUARY 24, 2017

Edward “EJ” Achtner, Bank of America‘s Head of Digital Banking – Strategy, Platforms, Innovation, and Partnerships, has joined the Bank Innovation 2017 speaker faculty. based bank.

Innovation 150

Innovation Charlotte America Digital Banking 150

PYMNTS

JUNE 16, 2016

So, when it comes to something like digital banking , it’s not so much about finding what’s easy as it is about finding what service best meets millennials’ needs. That’s where digital-only offerings like Chime attempt to swoop in. The appeal, Britt said, coincides with other retail tendencies that attract digital consumers.

Millennials 100

Millennials Mobile Digital Banking US 100

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. billion-asset, 85-branch community bank based in Rockland, Mass.,

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

APRIL 4, 2019

Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services. According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

Celent Banking

DECEMBER 15, 2015

Rather than copying other financial institutions, mBank sought to deliver a best-in-class digital experience inspired from the world’s best retailers. Video banking inspired by Skype and Google Hangouts. Gamification and social media integration inspired by Foursquare, Like and Love. .

Branding 100

Branding Retail social media Video 100

Gonzobanker

DECEMBER 22, 2020

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. Whether this turns out great or a bubble that pops, Chime has jolted the staid banking industry into thinking about who will acquire future retail customers and where value creation may emerge.

Idaho 172

Idaho Community Industry Strategy 172

PYMNTS

APRIL 20, 2017

s challenger bank landscape is spreading since regulators have welcomed new competition into the retail banking space. Market entrants are looking to disrupt across a range of segments of the banking industry, but SME finance has become a popular target for these innovators. In the U.K., Sometimes this is a mix.”.

Compliance 110

Compliance Innovation social media Lending 110

PYMNTS

APRIL 17, 2020

Payments portals, digital banking platforms and other software can support these various disbursement methods. Social media sites and major search engines are more likely to accept credit cards — and absorb the associated fees — when selling digital advertising, for instance. Savoring Safety.

Security 150

Security Meeting Payments social media 150

PYMNTS

OCTOBER 29, 2018

Census Bureau still wants us to believe that 90 percent of retail sales still happen in the physical store. population owns a voice-activated device, and 28 percent of those have used the devices to make a purchase during the seven days in which we asked them to tell us about their digital buying and payments experiences.

Payments 196

Payments Google Apple Innovation 196

Insights on Business

SEPTEMBER 8, 2016

In response, most banks are cutting costs and expenses aggressively. At the same time, commoditization is hitting both commercial and retail banks. Potentially, it could even use the client’s public social media record to learn more about his or her personal preferences and experiences.

Study 70

Study social media Compliance Operations 70

Fintech Labs Insights

JANUARY 26, 2017

Appzillion Digital Banking from i-exceed provides pre-built, omni-channel solutions for all stakeholders of banks and helps around 50 banks worldwide in their digital transformation journey. Post-app features like built-in chatbots and social media banking. Why it’s great.

Technology 12

Technology social media User Experience Digital Banking 12

NCR

AUGUST 16, 2016

As well as boosting the quality of customer service, information gleaned from IoT devices could help banks improve their internal decision-making— whether this is in terms of the services they offer to customers or informer strategy and investments. What about quirkier uses? Image credit: iStockphoto/Maxiphoto.

social media 40

social media Examples Strategy Digital Banking 40

The Financial Brand

NOVEMBER 8, 2016

To create optimal digital channel experiences, there should be alignment with physical channel delivery and integration with social channels.

Strategy 30

Strategy Retail social media Customer Experience 30

PYMNTS

AUGUST 4, 2017

Silly uses — and the social media logging of them — soon became the thing for which QR codes became best known. And, he noted, as different markets have different needs, they pursue the transformation into digitizing cash along different paths.

Payments 124

Payments Mobile United States Technology 124

PYMNTS

DECEMBER 24, 2018

Text messaging, social media, Pinterest and memes have all been offered up as avatars of destruction — and the general consensus seems to be that the death of conversation is a direct result of the digital age and probably has something to do with millennials. It will involve making trade-offs.”. Tide CEO Dr. Oliver Prill.

Data 151

Data Payments System social media 151

Insights on Business

JANUARY 28, 2019

Backbase is the leading solution provider in digital banking and a strategic alliance partner of IBM. Together, IBM and Backbase have helped many banks around the world transform to become more agile, more digital and more customer-centric. –> Explore IBM Banking and Financial Markets Solutions.

San Francisco 87

San Francisco Analytics Albuquerque Security 87