PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Many of these legacy banks are also planning to integrate AI [artificial intelligence] tools, but their reliance on outdated infrastructure could be hindering their cloud migration plans. “The

System 268

System Digital Banking Tools User Experience 268

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

JUNE 26, 2020

Financial institutions (FIs) worked quickly to ensure they could operate smoothly as the pandemic kept consumers at home and closed brick-and-mortar branches in Europe, the United Kingdom and the United States. Developments Around the Cloud Banking World. Why the Pandemic Is Pushing Legacy F Is’ Cloud Migrations Forward.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

JANUARY 22, 2020

Grab , Razer , AirAsia , Axiata and CIMB join other companies that are considering applying for digital banking licenses in Malaysia, sources told Reuters on Wednesday (Jan. Some are in discussions with consultants for guidance as they ponder a move into digital banking, according to the sources, who are familiar with the matter.

Digital Banking 136

Digital Banking Regional Capital Study 136

PYMNTS

SEPTEMBER 24, 2020

Staying abreast of these various compliance shifts can be costly and challenging for banks, but doing so is necessary to ensure that financial institutions’ (FIs) operations can run smoothly and ward off cyberattacks. GDPR has been a blueprint for many online data and privacy regulations rolled out around the world. EU and U.K.

Compliance 151

Compliance Fraud Regulation Security 151

PYMNTS

JUNE 2, 2020

“Consumers are now leaning heavily on digital banking to meet their financial needs. Banking app downloads have increased 60 percent since the pandemic became widespread, with banking app revenue growing 17 percent,” according to PYMNTS’ May 2020 Digital-First Banking Tracker® , a collaboration with NCR.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

JULY 21, 2020

The latest Merchants Guide To Navigating Global Payments Regulations examines how open banking initiatives are developing in Latin America as well as how the pandemic is affecting these moves. Open banking is developing quickly in Brazil, where financial authorities recently announced plans to implement an initiative for the country’s FIs.

Mobile 229

Mobile Report America Regulation 229

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

JULY 24, 2020

The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future of the financial industry. Online banking currently ranks as the most commonly utilized form of banking, followed by mobile banking, according to a recent study.

Study 145

Study ATM Trends Mobile 145

PYMNTS

FEBRUARY 28, 2020

The banking industry is undergoing a sea change in the new decade, with online and mobile banking growing ever more popular among customers, and challenger banks and FinTechs disrupt the market with new technologies. Developments From Around The World Of Digital-first Banking.

ATM 159

ATM Study Analytics Meeting 159

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024.

Analytics 266

Analytics Fraud ATM Report 266

Perficient

AUGUST 9, 2022

Mike Randall, a co-founder of Greenwood, wanted to address the specific issue of bank branches being replaced by check cashing places that charge absurdly high-interest rates. To offer another example of a bank consciously aimed at supporting the underserved, Forbes just recognized Quontic as the number one “best overall online bank.”

Community 275

Community Customer Experience ATM Examples 275

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Abrigo

AUGUST 26, 2019

Panelists will be Jill Hudson, Vice President & Operations Officer at Vision Bank in Ada, Oklahoma, Brandon McBay, Senior Vice President at Southern States Bank in Anniston, Alabama, and Laura Broderick, Chief Marketing Officer at Abrigo. Learn More. The 2018 J.D.

Conference 150

Conference Lending Oklahoma Alabama 150

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic. Scaling Up in a Post-Pandemic World.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

OCTOBER 3, 2019

That research, which is called “ The Consumer-Centric Authentication Study: Transforming The Consumer’s Digital Banking Experience ,” served as the foundation for a recent PYMNTS discussion between Karen Webster and Sherif Samy , SVP North America at Entersekt , which helped craft the report. Among the main findings?

Fraud 151

Fraud Digital Banking Mobile Analysis 151

PYMNTS

DECEMBER 11, 2020

Invisible” is the operative word here, as the tsunami of remote onboarding triggered by COVID lockdowns has given fraudsters yet more cover to add to their anonymity. Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks,” per the Tracker. But that’s about to end.

Video 204

Video Security National Digital Banking 204

PYMNTS

APRIL 24, 2020

Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic. Shifting In-Branch Operations. HSBC UK has also adjusted its operating hours and is limiting the number of customers that can enter its locations at one time.

Technology 248

Technology ATM Video Tools 248

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. This increased digital presence also brings a greater risk of digital fraud, however. The Fraud Threats Facing Digital-First Banks.

Security 213

Security Innovation Fraud Study 213

PYMNTS

JANUARY 26, 2021

As we look to 2021, there are a number of key drivers reshaping how credit unions operate and best meet the needs of their members, with digital solutions and innovations at the forefront of these expectations.

Strategy 173

Strategy United States America Meeting 173

PYMNTS

DECEMBER 14, 2020

Circumstances] have underscored the singular importance of artificial intelligence (AI) in managing credit risk as well as supporting other bank operations. An AI system that has collected enough information to know how consumers behave online can use their digital ‘fingerprints’ to detect behavioral abnormalities with relative ease.

Fraud 218

Fraud System Digital Banking Data 218

Gonzobanker

JANUARY 16, 2018

With the publication of the 2017 Cornerstone Performance Report for Banks , we decided to look at how banks’ operational performance has changed over the past 10 years, as well. The list of metrics that have changed dramatically is long, but we narrowed it to 10 across three channels: Digital. That’s simply inexcusable.

Digital Banking 124

Digital Banking Online Fintech Mobile 124

PYMNTS

JUNE 17, 2020

With studies showing that 92 percent of consumers read online restaurant reviews, and one-third of them bypassing any eatery with less than four stars, it’s not surprising that close to 60 percent of restaurant owners feel reviews drive business better than advertising. Where you find customer data, you also find cybercrooks.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

JULY 23, 2020

Growing interest in open banking typically coincides with the expanding use of online financial platforms and tools. The creation of open banking initiatives in the E.U. followed a steady increase in the usage of digital banking products both inside and outside Europe.

America 165

America Regulation Regional Tools 165

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

NOVEMBER 4, 2020

A September report found that the number of open banking users in the U.K. doubled to more than two million during the six months preceding the study, for example. This figure includes new users of online banking platforms or money management FinTechs, services that are covered under U.K. One need only look to the U.K.

US 171

US Boston Regulation Data 171

PYMNTS

FEBRUARY 24, 2020

Financial institutions (FIs) and merchants from other regions have been dipping their toes into the Chinese market, but open banking has compounded the difficulty involved in setting up operations. as they upgrade their online data and financial rules to support global digital banking innovations.

Regulation 160

Regulation Policies Data Compliance 160

PYMNTS

SEPTEMBER 23, 2019

Advanced technology is increasingly raising the stakes of how CUs should operate, with members coming to expect the instant payments and slick mobile interfaces that large banks and FinTechs have made standard. A study from the Cuna Mutual Group found that CU membership has increased 3.5 percent and total deposits by 6.9

social media 157

social media Trends Michigan United States 157

PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection.

Technology 142

Technology Fraud Data Security 142

PYMNTS

JUNE 9, 2020

While people’s fears of catching COVID-19 have lessened some, the contagion has habituated tens of millions to a digital way of life that, in many ways, is just plain easier. With thoroughly modern online living come new delights – and new threats. percent ‘less likely to be compromised.’ ” Securing That Which Is ‘Open’.

Security 131

Security Data Study Survey 131

PYMNTS

APRIL 30, 2018

Fifty-two percent of SMBs predict business payments will be digital within the next five years , said Bank of America, while mobile phones are used by nearly all small business owners today – 89 percent say they use smartphones and other mobile devices to manage their business and operations like basic tasks, digital banking and digital payments.

Taxes 144

Taxes America National Community 144

PYMNTS

OCTOBER 4, 2019

Once upon a time in the 1960s, banks were building a series of one-off card-based solutions , much the way today in the ending days of the 2010s we see global digital banking, mobile wallets and alternative underwriting schemes building one-off tech-based solutions for financial services products. Goldman’s Marcus Has Lost $1.3B

Fraud 108

Fraud Google Apple Chicago 108

PYMNTS

JUNE 10, 2020

A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example. A 2018 study found that more than 50 percent of U.K. FIs must offer in-demand service channels or risk seeing their customers defect to competitors.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

NOVEMBER 20, 2019

Cybercriminals are commonly using the same technologies to design and develop nefarious attacks, such as the botnet Mirai and malware like Deep Locker, which used AI and facial recognition to identify targets through factors like geolocation and online behavior. Scotiabank’s Three-Pronged Innovation Strategy.

Fraud 117

Fraud Data Management Analytics 117

Gonzobanker

JANUARY 17, 2020

Banks are most afraid of big tech, just when these players face regulation. New regional banks will struggle with operational maturity and customer experience. M&A is causing many banks to grow so quickly that the “chassis” of the organizations may start to crack. This must change from the top.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

DECEMBER 1, 2016

CLSA Analyst Mike Mayo isn’t holding back when it comes to his guidance for big bank Wells Fargo. Mayo said the troubled financial institution is overbranched compared to other big banks and should consider cutting back on the number of branch locations in operation, Seeking Alpha reported.

America 100

America Study Mobile Data 100

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. A truly agile operating model. Learn more about IBM banking solutions.

Leadership 87

Leadership Case Study Innovation Online 87