PYMNTS

SEPTEMBER 29, 2020

A new Mastercard initiative aims to improve online transaction clarity so that customers can know exactly who they purchased from, according to a press release Tuesday (Sept. A study commissioned by Ethoca showed that 96 percent of U.S. A study commissioned by Ethoca showed that 96 percent of U.S.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

JUNE 3, 2020

Brick-and-mortar branches shuttered as social distancing measures were enforced, and customers subsequently turned to mobile apps or websites to fulfill their banking needs rather than risking in-person visits. Online account openings have increased 14.5 Confronting Digital Banking Reality. Forty-five percent of U.S.

Digital Banking 131

Digital Banking Mobile Tools Online 131

PYMNTS

OCTOBER 7, 2020

Higher volumes of consumers are continuing to shop online even as brick-and-mortar stores reopen. Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along.

Online 223

Online Report Tools Fraud 223

PYMNTS

JUNE 1, 2020

Customers still expect speedy and convenient service as usual, meaning financial institutions (FIs) are racing to support an expanding number of digital transactions without adding any friction. These banks must also make sure they are providing the tools that primarily digital customers need to complete their personal banking needs.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

PYMNTS

APRIL 30, 2020

The coronavirus pandemic has consumers around the world turning to digital devices to access banking services. The new surge in demand is putting financial institutions’ (FIs’) online and mobile offerings to the test and allowing FIs to show off their digital investments and know-how to assure customers that they are in good hands.

Digital Banking 150

Digital Banking Mobile Online Millennials 150

PYMNTS

DECEMBER 30, 2020

Filling this void is digital banking, which has seen unprecedented levels of adoption as customers look to carry on their financial activities without leaving their homes. The average branch footprint for a bank chain in the U.K., This follows the overall trend in payments moving online. Lessons To Take Moving Forward .

Digital Banking 240

Digital Banking Study Examples Meeting 240

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. The aim of doing so is to create a more robust framework for digital banking. The ensuing lawsuit would represent the country’s largest class-action GDPR lawsuit.

Online 151

Online Report Payments Regulation 151

FICO

MAY 8, 2020

Significant numbers say they have abandoned an online purchase or been unable to open a new account with an existing provider because they can’t remember their passwords. . For more information and statistics, see the FICO Consumer Digital Banking Survey of 5,000 people across 10 countries including: Brazil. Philippines.

Security 83

Security Digital Banking Study Survey 83

PYMNTS

JULY 22, 2020

In the July Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the long-lasting effects brought on by the pandemic, the shifting attitudes surrounding ATM use, and how the digital banking development field is reaping dividends from the financial industry’s sea change.

ATM 225

ATM Digital Banking Alabama Study 225

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

PYMNTS

NOVEMBER 3, 2020

Eighty-one percent of consumers in one recent study said that trusting brands was a major factor in determining whether they would interact with them, for example. It also details how open banking’s expansion can help businesses build trust with new or existing customers seeking more secure ways to shop.

Study 192

Study Data Regulation Digital Banking 192

PYMNTS

MAY 29, 2020

Allowing customers uninterrupted access to their online financial accounts and processing digital payments quickly is critical during this time as brick-and-mortar branches are either closed or on limited hours. Challenger banks are continuing to employ cloud technologies as legacy financial entities take their own steps forward.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

JUNE 26, 2020

Many banks braced themselves for an oncoming surge in the number of consumers accessing their financial accounts online or via mobile banking apps, but safely and seamlessly providing that access remained tricky for many in the space. Why the Pandemic Is Pushing Legacy F Is’ Cloud Migrations Forward.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

DECEMBER 14, 2020

The pandemic has had a significant impact on consumer adoption of online and mobile banking services as more people are digitally engaging with their banks to curb health risks. Mobile banking use is ticking up, especially among younger users, with PYMNTS data showing that 75.9

ATM 257

ATM Mobile Strategy Study 257

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 10, 2020

The overall use of digital banking tools has also shot up, with 46 percent of consumers claiming they have increased their use of online or mobile financial tools since the start of the global health crisis. Developments From Around The World of Digital-First Banking.

ATM 233

ATM Tools Study Mobile 233

PYMNTS

JANUARY 22, 2020

Grab , Razer , AirAsia , Axiata and CIMB join other companies that are considering applying for digital banking licenses in Malaysia, sources told Reuters on Wednesday (Jan. Some are in discussions with consultants for guidance as they ponder a move into digital banking, according to the sources, who are familiar with the matter.

Digital Banking 136

Digital Banking Regional Capital Study 136

Bank Innovation

FEBRUARY 27, 2018

Customers are growing more comfortable completing (at least parts of) the loan process over online or mobile mediums, a study released today by Fiserv found. The majority of customers, or 69% of the 3,095 U.S.

Mobile 240

Mobile Study Survey Online 240

PYMNTS

JUNE 14, 2019

Most consumers probably don’t have strong opinions about their banks, since the relationship tends to be more transactional than emotional. However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S.

Retail 103

Retail Study Online Mobile 103

American Banker

APRIL 2, 2020

Digital banks outscored brick-and-mortar banks in a recent J.D. Power study of customer satisfaction. However, the survey pointed to shortcomings in call center services, which are in high demand during the COVID-19 pandemic.

Online 50

Online Study Survey Digital Banking 50

NCR

JULY 28, 2017

This convenience offers many advantages to the consumer, but financial institutions and consumers need to recognize one of the biggest disadvantages of this technological expansion: the increased risk of digital banking fraud. Digital banking fraud affected 14 percent of consumers in 2016, up from 12 percent in 2015.

Fraud 74

Fraud Digital Banking Survey Security 74

PYMNTS

JUNE 2, 2020

“Consumers are now leaning heavily on digital banking to meet their financial needs. Banking app downloads have increased 60 percent since the pandemic became widespread, with banking app revenue growing 17 percent,” according to PYMNTS’ May 2020 Digital-First Banking Tracker® , a collaboration with NCR.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

JULY 21, 2020

The latest Merchants Guide To Navigating Global Payments Regulations examines how open banking initiatives are developing in Latin America as well as how the pandemic is affecting these moves. Open banking is developing quickly in Brazil, where financial authorities recently announced plans to implement an initiative for the country’s FIs.

Mobile 229

Mobile Report America Regulation 229

PYMNTS

SEPTEMBER 6, 2019

In the September Digital Identity Tracker , PYMNTS explores the latest developments in the world of digital IDs, including Australia’s implementation of myGovID, a new eCommerce payment option from Mastercard, and the benefits of using digital IDs in digital banking and the gig economy.

National 179

National Study Digital Banking Trends 179

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

OCTOBER 10, 2019

Consumers have noticed the rising levels of fraud in digital banking, and they are not pleased. In fact, one recent study found that 71.2 Financial institutions (FIs) need to keep watch for newer schemes as they seek to prevent different forms of fraud, such as money laundering, on their online platforms.

Fraud 126

Fraud Digital Banking Strategy Security 126

NCR

MAY 3, 2018

Growth in digital banking providers and offerings has been one of the defining trends of the financial services industry in recent years, and it continues at pace. Paul McAdam, senior director of the banking practice at J.D. The post Is digital banking growth coming at the expense of customer experience?

Customer Experience 53

Customer Experience Digital Banking Retail US 53

PYMNTS

SEPTEMBER 24, 2020

The ongoing COVID-19 pandemic and its associated social distancing and stay-at-home orders have pushed untold services online for easier consumer access, with banking serving as a prime example. We’ll see more and more [of this] action as digital [banking] progresses.”. Fraud Threats To Digital Banking.

Video 205

Video Fraud Digital Banking System 205

PYMNTS

SEPTEMBER 24, 2020

Staying abreast of these various compliance shifts can be costly and challenging for banks, but doing so is necessary to ensure that financial institutions’ (FIs) operations can run smoothly and ward off cyberattacks. GDPR has been a blueprint for many online data and privacy regulations rolled out around the world.

Compliance 151

Compliance Fraud Regulation Security 151

PYMNTS

MAY 28, 2020

In the May Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the challenges facing deployment of APIs amid the COVID-19 pandemic, new online initiatives from nationwide FI chains and community banks and the security challenges that are plaguing digital banking programs.

Community Bank 176

Community Bank Community Security Digital Banking 176

PYMNTS

FEBRUARY 28, 2020

The banking industry is undergoing a sea change in the new decade, with online and mobile banking growing ever more popular among customers, and challenger banks and FinTechs disrupt the market with new technologies. Developments From Around The World Of Digital-first Banking.

ATM 159

ATM Study Analytics Meeting 159

PYMNTS

SEPTEMBER 23, 2020

Financial crime is a pervasive threat to banks, credit unions, FinTechs and other financial institutions (FIs) the world over. A recent study from PwC found that 47 percent of companies had experienced fraud at least once in the past two years, with a grand total of $42 billion in funds stolen over this period of time. billion ($8.9

Technology 208

Technology Report Fraud Study 208

PYMNTS

OCTOBER 16, 2019

Money laundering has always troubled financial institutions, but today’s digital banking system creates additional complexities as fraudsters around the world take advantage of financial technologies. According to a KPMG study , 63 percent of financial institutions use transaction monitoring based on rules and machine learning.

Compliance 123

Compliance Fraud Study Digital Banking 123

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

DECEMBER 10, 2020

Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks. Online account openings increased by as much as 15 percent when social distancing mandates were implemented. One study revealed that 73 percent of U.S.

Video 201

Video Digital Banking User Experience Tools 201