Gonzobanker

OCTOBER 13, 2020

Cornerstone’s Growth Engine Framework illustrated below summarizes common measurements used to monitor the digital customer through the capture, acquire and nurture stages of relationship development. Typically, some of the lowest Net Promoter scores (NPS) in banking come from frustrated digital banking and payments users.

Strategy 155

Strategy Digital Banking Digital Strategies Mobile 155

PYMNTS

JULY 14, 2020

“Organizations may have had to engage in relaxation strategies, which could inversely impact their fraud appetite, as they had to let more transactions through without reviewing them. Alert rates have stayed flat and fraud detection has gone unchanged. Complete fraud and customer service teams are working from home.

Fraud 311

Fraud Meeting Strategy Operations 311

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. JPMorgan’s latest report, Trends in Digital Business Banking , was released Monday (July 9).

Online 100

Online Meeting Survey Analysis 100

PYMNTS

NOVEMBER 14, 2019

While small businesses often struggle with a lack of integrated digital tools from their traditional financial service providers, the friction in small business banking is often acute even before an SMB opens an account. Power found that small businesses continue to embrace mobile banking, with its 2019 U.S.

Digital Banking 147

Digital Banking Video Strategy Tools 147

PYMNTS

SEPTEMBER 24, 2020

These considerations are especially important during the ongoing coronavirus pandemic as the wave of legitimate customers now doing their banking online has prompted a corresponding spike in fraud. GDPR has been a blueprint for many online data and privacy regulations rolled out around the world.

Compliance 151

Compliance Fraud Regulation Security 151

FICO

MAY 8, 2020

To find out what people think about the security they use with their financial services and how they view the use of new digital security methods such as biometrics, FICO commissioned an independent survey of over 5,000 people across 10 countries. On average a little over half of people surveyed were prepared to use this method to.

Security 83

Security Digital Banking Study Survey 83

CB Insights

JANUARY 5, 2021

In the past few years, the burgeoning popularity of digital banks has only underscored the severity of these problems, with upstarts like Chime and SoFi offering cheaper, faster, and more convenient banking experiences. . get the state of challenger banks report. The digital divide spans countries as well.

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

JUNE 7, 2017

The latest Expectations & Experiences consumer trends survey from Fiserv , a leading global provider of financial services technology solutions, finds that consumers are paying more bills from mobile devices while slowly starting to venture into digital wallets.

Survey 115

Survey Mobile Millennials Cards 115

PYMNTS

NOVEMBER 30, 2018

In the latest Digital Fraud Tracker , PYMNTS examines the latest cybercrime threats facing retailers, financial institutions (FIs) and other companies doing business online, and the tools and technologies being used to fight digital fraud. Around The Digital Fraud World . About The Report.

Fraud 185

Fraud Survey Trends Tools 185

PYMNTS

MARCH 25, 2020

Digital fraud continues to flourish, with recent surveys finding that security breaches have increased 67 percent since 2014 and 11 percent since 2018. Organizations and security developers are investing billions of dollars in fighting these fraud attempts. Developments From Around the World of Digital Fraud.

Fraud 148

Fraud Security Resources Survey 148

PYMNTS

SEPTEMBER 4, 2020

We dive into PayPal's installment options, consumer trust in digital banking, and Walmart and Amazon's battle for the digital consumer. Still, the online vacation rental marketplace has not ruled out a merger with Ackman’s Pershing Square Tontine Holdings Ltd. Economy (Inspiring Trust In The New Digital Economy Report).

Survey 175

Survey New York City Digital Banking Online 175

PYMNTS

JANUARY 27, 2021

This increased digital presence also brings a greater risk of digital fraud, however. Some schemes that are impractical to wage in person are simpler to perpetrate online because of a decreased security presence, the anonymity of transactions and fraudsters’ abilities to stage hundreds of attacks simultaneously.

Security 213

Security Innovation Fraud Study 213

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

APRIL 30, 2020

This shift to primarily digital comes with some perks, such as easier transactions and more connectivity for CU members, but it also means an increase in online payment volume that represents an irresistible opportunity for fraudsters. Deep Dive: Emerging CU Fraud Threats And How Data Analytics Can Help.

Data 188

Data Meeting Arizona Analytics 188

PYMNTS

MAY 29, 2020

Digital banking’s proliferation makes it more lucrative for them to perpetrate schemes like sending phishing emails from customers’ “banks” that trick victims into installing malware or handing over sensitive details. Fraud cost U.S. This type of fraud is particularly dangerous because it can easily go undetected.

Fraud 132

Fraud Analysis Tools Cards 132

PYMNTS

OCTOBER 3, 2019

But what you probably don’t know is that consumers want the type of financial services control that could potentially reduce their risk for fraud and leave them responsible for more authentication tasks, according to fresh PYMNTS research. The report is based on a nationwide survey of 2,835 U.S. Among the main findings?

Fraud 151

Fraud Digital Banking Mobile Analysis 151

FICO

JANUARY 10, 2023

Top 5 Fraud Posts for 2022: Scams, Contactless and Money Mules. In a year that saw the word "scamdemic" coined, scams such as authorised push payment fraud were top of mind, along with various other fraud schemes. Few things change faster in the financial services space than fraud trends. FICO Admin.

Fraud 52

Fraud Cards Analytics Oakland 52

FICO

JANUARY 5, 2021

It’s no surprise that COVID-19 would be one of the subjects that drew readers to the FICO Blog last year, but for the Fraud Protection and Compliance category it wasn’t the only top draw. Two of our top five posts focused on digital transformation innovations in biometrics and customer identification.

Fraud 52

Fraud Compliance Survey Google 52

PYMNTS

SEPTEMBER 30, 2020

Consumers and businesses have been moving online in recent years, and regulators from the European Union to the Middle East and North Africa (MENA) region have worked to keep up with this migration. Consumers’ changing views are prompting MENA financial authorities to reexamine how their present regulations handle online privacy.

Regulation 175

Regulation Data Regional Examples 175

PYMNTS

JULY 13, 2020

This fraud type occurs when bad actors seize control of victims’ bank or online merchant accounts and spend ill-gotten funds, and it is likely to become more frequent until FIs can demonstrate that their defenses are strong enough to deter criminals’ attempts. This method has downsides, however.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

MAY 28, 2020

In the May Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the challenges facing deployment of APIs amid the COVID-19 pandemic, new online initiatives from nationwide FI chains and community banks and the security challenges that are plaguing digital banking programs.

Community Bank 176

Community Bank Community Security Digital Banking 176

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

SEPTEMBER 8, 2020

Authentication and fraud prevention have become especially important in a time when the world is using the internet for many daily needs due to the pandemic. PYMNTS reported that fraudsters have taken advantage of online sales growth during the COVID-19 crisis to plunder some $100 million from customers across the U.S.

Mobile 130

Mobile San Diego California Survey 130

Tech and Finance

JUNE 14, 2018

In a recent blog at Articulate Communications I wrote about the number of surveys that public relations firms send out, and how useless many of them are. I just reviewed my Inbox to see what the recent evidence is…the results are below and include six surveys I have received so far today.

Survey 28

Survey Millennials Fraud Mobile 28

FICO

OCTOBER 16, 2020

With ambitious goals to open up banking and decimate fraud, PSD2 has taken a long time to deliver, and we’re not quite there yet. The FICO digital banking survey asked people if the bank account they used the most —likely the issuer of their debit card and often their credit card as well — had their correct mobile telephone number.

Survey 52

Survey eBook Cards Meeting 52

Accenture

OCTOBER 3, 2017

Now, with PSD2 implementation across Europe just a few months away, new research from Accenture points to a major opportunity for UK banks: We’ve found that more than two-thirds (69 percent) of UK consumers say they won’t share their personal financial data with third-party providers. Fear of fraud is the primary factor. So why not?

social media 151

social media Millennials Online Fraud 151

FICO

NOVEMBER 8, 2022

Strong Fraud Protection Could Draw More Customers - Survey. Fraud protection is now firmly on the radar for consumers and has risen substantially as a deciding factor - it could even be a competitive advantage for banks. In the UK, trade bodies have called for fraud levels to be considered a national security threat.

Fraud 52

Fraud Survey Security eBook 52

PYMNTS

JULY 24, 2020

The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future of the financial industry. Online banking currently ranks as the most commonly utilized form of banking, followed by mobile banking, according to a recent study.

Study 145

Study ATM Trends Mobile 145

PYMNTS

APRIL 2, 2020

This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however. USSFCU is now working to balance its online and physical presences to better engage with current and potential customers. Attracting Customers With Unique Brand, Financial Stability.

United States 174

United States Security Innovation Mobile 174

FICO

OCTOBER 16, 2020

With ambitious goals to open up banking and decimate fraud, PSD2 has taken a long time to deliver, and we’re not quite there yet. The FICO digital banking survey asked people if the bank account they used the most —likely the issuer of their debit card and often their credit card as well — had their correct mobile telephone number.

Survey 40

Survey eBook Cards Meeting 40

PYMNTS

APRIL 1, 2019

They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when things go wrong from time to time, they want to know the path to getting them set back to rights is short and straight. “It According to this survey of credit union customers, an overwhelming 81.3

Innovation 141

Innovation Fintech Fraud Security 141

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. 2: Talent Shortage. A national unemployment rate of 3.6%

Resources 138

Resources Leadership Technology Management 138

PYMNTS

JULY 18, 2018

The investment bank, which has made major advances to bolster its digital investments, continued moves to bolster its increasingly important digital expansion, including its Marcus by Goldman Sachs online consumer savings and lending platform. a share, based on a Thomson Reuters survey of analysts.

Apple 100

Apple Conference Maine Lending 100

PYMNTS

JUNE 15, 2018

Financing is done through online and web platforms, with instant access to cash. In the Middle East , RAK Bank has said it will offer Sage accounting software to business banking customers, in an agreement that helps those firms manage value-added tax (VAT) compliance mandates. The tech is licensed by a U.S. firm , PrimeRevenue.

Fintech 115

Fintech Compliance Software Taxes 115

PYMNTS

MAY 30, 2016

Nearly 40 percent of SMBs surveyed had (or were in the process of) deployed EMV, with another third planning to do so in the next 12 months. Online Checkout Conversion. Global Fraud Attacks. Online Fraud Attack Rates Soar Since October. Everyone said that fraud would move online in the U.S.

Trends 100

Trends Retail Fraud Mobile 100

PYMNTS

JUNE 10, 2020

Offering full-featured digital channels is therefore a must for financial institutions (FIs) looking to give customers smooth access to banking services — and it is poised to become a competitive advantage. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130