PYMNTS

MAY 27, 2020

Bad actors may dial into call centers and pretend to be legitimate customers to trick staff into revealing details about the individuals, which could then be used to figure out the victims’ digital banking logins. Around The FI Fraud Decisioning World. Otherwise, the fraud could continue unnoticed.

Fraud 245

Fraud How To Analysis Strategy 245

FICO

DECEMBER 13, 2022

Biometric Security Crucial for Fraud Protection and CX. Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. How FICO Can Help You Fight Application Fraud. Download the white paper on this survey. FICO Admin.

Fraud 52

Fraud Security Survey Customer Experience 52

FICO

APRIL 7, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are publishing a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Make alerts to suspected fraud fast and appropriate. Respect the data.

Digital Banking 52

Digital Banking Security Fraud America 52

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

CB Insights

JANUARY 5, 2021

In the past few years, the burgeoning popularity of digital banks has only underscored the severity of these problems, with upstarts like Chime and SoFi offering cheaper, faster, and more convenient banking experiences. . get the state of challenger banks report. get the state of challenger banks report.

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

SEPTEMBER 23, 2020

Financial crime is a pervasive threat to banks, credit unions, FinTechs and other financial institutions (FIs) the world over. A recent study from PwC found that 47 percent of companies had experienced fraud at least once in the past two years, with a grand total of $42 billion in funds stolen over this period of time.

Technology 208

Technology Report Fraud Study 208

PYMNTS

NOVEMBER 28, 2017

Taming the Wild West of Digital Banking. That includes Jiko, a digital bank and brokerage service that’s currently in the pre-launch stage. To read this month’s Digital Identity Tracker Feature Story, download the Tracker. The company is looking to offer users a new kind of security service.

Digital Banking 121

Digital Banking Software Apple Security 121

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

SEPTEMBER 13, 2019

Rampant data breaches have left consumers on edge about digital fraud. They are not only anxious that their personally identifiable information may be compromised, but also skeptical that their financial institutions (FIs) would be able to spot fraud when it happens. Similarly, 54.1 percent saying so.

Fraud 166

Fraud Mobile Digital Banking Security 166

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels. Respect the data.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

MARCH 25, 2020

Digital fraud continues to flourish, with recent surveys finding that security breaches have increased 67 percent since 2014 and 11 percent since 2018. Organizations and security developers are investing billions of dollars in fighting these fraud attempts. Developments From Around the World of Digital Fraud.

Fraud 148

Fraud Security Resources Survey 148

PYMNTS

NOVEMBER 30, 2018

In the latest Digital Fraud Tracker , PYMNTS examines the latest cybercrime threats facing retailers, financial institutions (FIs) and other companies doing business online, and the tools and technologies being used to fight digital fraud. Around The Digital Fraud World . Safeguarding Sellers And Buyers.

Fraud 185

Fraud Survey Trends Tools 185

PYMNTS

DECEMBER 28, 2020

While many credit unions had already begun implementing digital technologies before the health crisis began, they were forced to radically accelerate their efforts after stay-at-home and social distancing protocols gave them little choice. To get the full story, download the Tracker.

North Carolina 197

North Carolina Houston Fraud Innovation 197

PYMNTS

NOVEMBER 3, 2020

Lingering economic uncertainty and growing fraud rates in multiple markets are prompting consumers to sharpen their focus on privacy and security. It also details how open banking’s expansion can help businesses build trust with new or existing customers seeking more secure ways to shop. The Pandemic And The Privacy Question .

Study 192

Study Data Regulation Digital Banking 192

PYMNTS

NOVEMBER 17, 2020

Consumers’ banking habits have changed radically since the pandemic was first declared in March. Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been.

UX 234

UX Mobile Data United States 234

PYMNTS

JUNE 26, 2020

Digital banking has become the new normal as social distancing guidelines and stay-at-home orders have drastically curbed financial institutions’ (FIs’) abilities to conduct in-branch services. Online account openings increased by more than 200 percent in April, while all mobile banking traffic rose by 85 percent.

Digital Banking 220

Digital Banking Guidelines Trends Online 220

FICO

MAY 28, 2021

At a country or regional level, you can find out what the top trends for each were by downloading the e-books: North America – Covering Canada and USA. In 12 of the 14 countries surveyed the 18-24-year old’s were the age group least likely to say they wanted to use apps or websites to open bank accounts. South Africa. Philippines.

Survey 52

Survey Digital Banking Trends Comparison 52

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JUNE 3, 2019

percent of those focused on data analytics said they also focused on fraud management solutions in the previous three years, compared to only 60.6 Instead, most are focusing on improving their anti-money laundering (AML), data security, mobile and digital payments, and anti-fraud operations. For example, 91.7 Meanwhile, 80.6

Analytics 150

Analytics Innovation Data Fraud 150

BankBazaar

NOVEMBER 22, 2020

Make it a practice to download software updates as soon as they are released. Also, update your banking apps regularly. Download Apps From Trusted Stores. Always download applications from trusted sources such as the Apple store for iPhones and Google PlayStore for Android smartphones. Download An Anti-Virus App.

Course 103

Course Mobile Software Cards 103

PYMNTS

JULY 14, 2020

Convincing consumers to designate precious space on their mobile phones to download yet another app can be a tough sell these days. percent would be very or extremely interested in downloading a prototypical “better app,” as would 51.5 Among the former group, 46.3 percent of the latter.

Cards 197

Cards Mobile Groups Survey 197

FICO

JANUARY 4, 2023

Despite Rapid Adoption of Digital Channels, Customer Trust Lags. FICO global survey finds customers want better fraud protection and more security from their digital banking channels. Accounts via Digital, Loans Not as Much. Digital Considered Less Secure. FICO Admin. Tue, 07/02/2019 - 02:45.

Fraud 52

Fraud Survey Security Digital Banking 52

PYMNTS

JUNE 21, 2017

Whether it’s in-app tools that offer advice on monthly spending, new services to help parents teach their kids about money management or a publicity campaign aimed at raising public awareness of the threats posed by cyber fraud, the financial sector is making consumer education a priority. In the U.K., consumers billions of pounds each year.

Report 131

Report Digital Banking Millennials Fraud 131

Abrigo

FEBRUARY 8, 2024

Client fraud education to prevent banking losses Financial institutions play a crucial role in safeguarding customers and members from fraud. Fraud education is key. You might also like this infographic: 5 Fraud typologies impacting you and your customers or members. DOWNLOAD Takeaway 1 U.S.

Fraud 195

Fraud Resources social media Software 195

PYMNTS

DECEMBER 20, 2017

“We have limits to the dollar amounts that people can transfer, [and] we’re doing fraud monitoring at individual banks and across the whole faster payments network, so there’s a real combination of different security strategies. We have multiple layers of technology and of fraud detection put into our network.”.

Payments 209

Payments United States Digital Banking Fraud 209

PYMNTS

DECEMBER 23, 2019

However, it is a quickly changing industry, thanks to digital banking. Its omnipresence is altering how members want to interact with their CUs, though regulatory and compliance issues often mean that members cannot reasonably expect the same lightning-fast interactions they might get from banks and FinTech firms. percent and 4.1

Data 131

Data Lending Michigan Regulation 131

PYMNTS

MAY 27, 2020

The ATM has emerged as one of CUs’ most important tools in this member engagement effort, in fact, with many investing in digitally-enabled ATM kiosks that provide members with on-demand videoconference consultations and a full range of digital banking services. How Balancing Members’ Needs Improves End-To-End ATM Experiences.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

FEBRUARY 28, 2017

The platform is designed to help retailers combat an uptick in online retail fraud, caused largely by ineffective or stolen password credentials. To download the February edition of the Digital Identity Tracker, click the button below… .

New York City 100

New York City Fraud Security New York 100

PYMNTS

JANUARY 24, 2020

Anti-fraud efforts can seem like word salad with exotic ingredients being tossed around: strong consumer authentication ( SCA ), two-factor authentication (2FA), the second Payment Services Directive (PSD2) … you get the idea. Turns out consumers mostly want one thing from mobile banking apps: control. Control vs. Chaos?

Mobile 166

Mobile Fraud Millennials Security 166

PYMNTS

AUGUST 22, 2018

Researchers said they expect fraud rates to remain consistent in the coming years, even despite new fraud prevention solutions, regulations and legislations aimed at stopping cybercrime, leading to the increased number of consumer records available online. This is something the government has worked on for a long time,” she said. “We

Trends 101

Trends US Fraud Security 101

PYMNTS

APRIL 19, 2018

He and his team, at The Open Vault (TOV) are looking to keep pace with other banks by debuting their own AI integrations. TOV also debuted a fraud-fighting solution in 2017, designed to identify potentially suspicious transactions. The bank is doubling down on its AI development in 2018, Wong noted.

Fraud 100

Fraud Digital Banking Technology Fintech 100

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 To learn more about what consumers want from their banking apps, download the Playbook. percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

MAY 28, 2020

In the May Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the challenges facing deployment of APIs amid the COVID-19 pandemic, new online initiatives from nationwide FI chains and community banks and the security challenges that are plaguing digital banking programs.

Community Bank 176

Community Bank Community Security Digital Banking 176

PYMNTS

SEPTEMBER 6, 2019

In the September Digital Identity Tracker , PYMNTS explores the latest developments in the world of digital IDs, including Australia’s implementation of myGovID, a new eCommerce payment option from Mastercard, and the benefits of using digital IDs in digital banking and the gig economy.

National 179

National Study Digital Banking Trends 179

PYMNTS

JUNE 30, 2020

Credit union (CU) members are traditionally loyal, but the accelerated shift to digital banking amid the pandemic has led a growing number to consider other banking options. percent of CU members are at least “somewhat” interested in using challenger banks, while 1.7

Report 133

Report Innovation Florida Cards 133

PYMNTS

JUNE 15, 2016

When you talk to the co-founder and CEO of a mobile-first digital bank account offering, you are likely to hear that millennials, to put it lightly, are not fond of big banks. And that’s where digital banking options like Chime (a mobile-first digital bank account, for those of you playing at home) enter the picture.

Millennials 100

Millennials Mobile Digital Banking Fintech 100

Fintech Labs Insights

APRIL 12, 2022

Bullet-proof fraud protection (no cap in maximum dollars*). Downloadable transactions (common file formats). Fraud transaction scans. Emergency security contacts (“break glass in case of fraud”)*. Online Digital Banks for Small Businesses (SMB) April 2022. ACH/electronic payments*. Bill payment*. Mobile app.

Digital Banking 15

Digital Banking Lending Fraud Cards 15