PYMNTS

NOVEMBER 13, 2019

One of the key customer touchpoints ripe for disruption are ATMs. The bank recently partnered with technology company NCR Corporation for its self-service ATM, which uses real-time customer data to analyze interactions for a more personalized user experience. How AI-Powered Analysis Drives Digital Transformation.

Regional 109

Regional ATM Report Alabama 109

NCR

FEBRUARY 7, 2018

Creating a strong customer experience needs to be a priority for all financial institutions in today’s environment. This is according to a new report which warned maturity levels for omni-channel efforts in this part of the world remain low, which results in customers having to deal with inconsistent experiences.

Customer Experience 49

Customer Experience Regional Meeting Strategy 49

PYMNTS

JANUARY 30, 2020

Farfetch, a luxury technology platform, has raised $250 million from Tencent and Dragoneer through the sale of convertible senior notes, according to a release. Tencent is a global technology company based in Shenzhen, China, and Dragoneer is an investment firm based in San Francisco.

San Francisco 228

San Francisco Leadership Technology Branding 228

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. Bankers can sense a new world emerging that’s going to take a reset on strategy to stay in the shareholder value game. An arms race in marketing and digital cannot be ignored.

Fintech 165

Fintech Customer Experience Conference Technology 165

NCR

MAY 4, 2017

There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. ” [ More than digital plus traditional: A truly omnichannel customer experience – McKinsey ]. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

Conference 195

Conference Retail Community Bank Technology 195

Accenture

JUNE 17, 2019

For banks to take full advantage of the opportunities brought by Open Banking—from monetizing data to banking-as-a-platform—to grow their business, they will need to embrace and infuse Open Banking technologies into their operations. That’s the route that a mid-sized regional US bank took. Read the report.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

JUNE 18, 2020

Restaurants have worked quickly to ensure that customers can order online and to respond to negative reviews or notes as they appear on eateries’ platforms. Such services remain important even as some regions allow restaurants to reopen their dine-in areas, which means staying on top of customers’ shifting needs must remain a top priority.

Report 189

Report Online Strategy social media 189

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. According to Accenture, effective transformation strategies can reduce the cost of building and operating a branch by 33 and 25 per cent, respectively. And technology is making it easier than ever to do that.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet. We are in awe.

Fintech 194

Fintech Community Regional Technology 194

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

JUNE 26, 2017

Integrated cashless and mobile payment solutions provider USA Technologies partnered with cashless hardware manufacturer Setomatic Systems to bring cashless payment options to U.S. Other payment solutions could improve the customer experience when car owners get their vehicles serviced at a dealership.

Report 150

Report Payments Meeting Tools 150

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? GrocerKey primarily works with mid- to large-sized independent and regional chains. Still, Neren is focused on large independent and regional grocers.

Retail 147

Retail Regional Mobile Seattle 147

FICO

NOVEMBER 16, 2022

The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud. Pain Points in Fraud Management Vary by Region. Investing in Fraud Prevention and Detection.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

SEPTEMBER 17, 2019

ATO and other fraud methods that rely on using stolen credit card numbers or other personal information are becoming decidedly popular with bad actors, who are employing increasingly sophisticated technologies to execute their scams. Banks in other regions are also dealing with data breaches of their own, such as U.K. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more. Big Idea – Trends.

Conference 195

Conference Technology Las Vegas Trends 195

American Banker

JUNE 21, 2016

Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

Customer Experience 42

Customer Experience Minneapolis Strategy Retail 42

FICO

SEPTEMBER 16, 2020

FICO’s Integrated AML Compliance Survey has revealed that while the vast majority of banks in more than 11 countries around the Asia Pacific region believe that AI will strengthen anti-money laundering efforts, many remain unsure how to operationalize the advanced technology. Key drivers of financial crime strategy.

Survey 52

Survey Compliance Regional System 52

PYMNTS

JANUARY 18, 2018

But according to a new report from EY, it would be unfair to say that regulation is the only driving force behind large banks’ changing market strategies. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

JULY 30, 2020

The job of fixing Dunkin’s digital acceleration effort now lies with new Chief Digital and Strategy Officer Philip Auerbach. “I am delighted to join Dunkin’ Brands and excited to build a digital ecosystem that will deliver an even more personalized, frictionless experience across all channels.”

Las Vegas 156

Las Vegas Branding Leadership Marketing 156

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. However, between anti-trust regulations, algorithm investigations and states focused on privacy (e.g.,

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

OCTOBER 8, 2019

In light of the widespread lack of preparedness across the European Economic Area (EEA), Mari Anne Bayliss, director of EMEA solutions management and strategy at CyberSource , felt it was not surprising that — as of the Sept. That might mean working with existing fraud tools, or building additional tools like the Visa Transaction Advisor.

Compliance 156

Compliance Security Industry Regulation 156

Insights on Business

NOVEMBER 26, 2018

Financial institutions globally are awakening to the fact that regulatory technology will drive the next wave of innovation in their approaches to understanding and stopping financial crimes. But for some in the financial industry, the idea that these technologies can solve more problems than they create is a novel concept.

Compliance 123

Compliance Customer Experience Strategy Groups 123

Bobsguide

FEBRUARY 22, 2022

It will interface with technology offerings from TCS’ partners for CRM, sales, risk management and other enterprise functions. Further, it can leverage TCS’ fintech partner ecosystem to accelerate innovation and create superior and contextual experiences for its customers.

Innovation 78

Innovation Customer Experience Strategy Operations 78

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. This is particularly true in the digital space, which is likely to be a key area of competitive differentiation in the years to come.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Gonzobanker

DECEMBER 17, 2021

We know the customer buying and use of financial services is being fundamentally changed by fintech, but our long-term strategies to invest/partner/buy/compete are very much works in progress. From nowhere, sizable regional players are being created. Has to be M-O-E. Bank Merger of the Year. So which merger was the best in 2021?

Fintech 142

Fintech Strategy Leadership Lending 142

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 154

Leadership Industry Management Resources 154

FICO

MARCH 28, 2023

I founded a FICO Women Leaders initiative that uses networking and the power of community to help women succeed as leaders in a highly complex technology firm. FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services.

Leadership 52

Leadership Software Community Florida 52

NCR

OCTOBER 5, 2016

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?” ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

Gonzobanker

DECEMBER 19, 2022

In January, we were discussing crypto and the need to formulate customer crypto strategies. Let salute this year’s standouts: The Smarter Bank Strategy Award. The Smarter Bank Technology Award. Team MVB Chief Strategy Officer Matt West with Trabian CEO Matt Dean has been exciting to watch. Goes to MVB Financial.

Community 216

Community Fintech Industry Innovation 216

FICO

SEPTEMBER 5, 2022

The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast. The United Kingdom and the Nordic region continue to lead Europe both in terms of digital transformation and fraud loss reduction. Darcy Sullivan. Tue, 11/10/2020 - 12:17.

Fraud 52

Fraud Cards Regional Trends 52

PYMNTS

DECEMBER 12, 2019

Players in the sharing economy must contend with an increasingly complex online payments ecosystem as they move into new regions and attract participants to their platforms. Keeping payments seamless is one way for marketplaces to retain consumer trust, as the process is foundational to customers’ experiences.

Payments 137

Payments Fraud Regulation Innovation 137

PYMNTS

AUGUST 28, 2018

Historically, these businesses would use anecdotal evidence and arbitrary factors to set prices with their corporate customers, resulting in a lack of consistency. ” In B2B sales, the customer experience is a critical component of turning inquiries and requests for pricing into transactions, he said.

Big Data 100

Big Data Data Analytics Customer Experience 100

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Apart from significant investments in marketing, there are two critical components for the long haul: technology and working capital. Slow and steady doesn’t win the financial services race.

How To 136

How To Risk Management Technology US 136

Celent Banking

APRIL 25, 2016

While Nubank is focused entirely in offering a credit card with a customer friendly personalized real-time view of expenses and modern contact channels (email, call or chat), Bankaool is mainly focused in a checking account with a debit card, SME loans and investment vehicles.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

JUNE 15, 2017

As a result, fraud management in retailing may not be as well-informed as it could be when it comes to detecting and preventing fraud, while at the same time promoting an optimal customer experience. One size fits all is not a legitimate [fraud management] strategy,” he told PYMNTS.

Fraud 115

Fraud Data Tools Management 115