Perficient

SEPTEMBER 19, 2023

And our team of industry experts is excited to connect, collaborate, and address the most pressing business needs of national and regional carriers. Perficient recently launched its Generative AI Innovation Group , which combines our AI and strategy expertise with an agile, pragmatic approach to building solutions.

Conference 221

Conference Strategy Innovation Industry 221

NCR

FEBRUARY 7, 2018

Creating a strong customer experience needs to be a priority for all financial institutions in today’s environment. This is according to a new report which warned maturity levels for omni-channel efforts in this part of the world remain low, which results in customers having to deal with inconsistent experiences.

Customer Experience 49

Customer Experience Regional Meeting Strategy 49

PYMNTS

NOVEMBER 13, 2019

Some banks are better equipped to move to a digital-first banking strategy than others, but regardless of whether a bank is just starting up or trying to untangle decades of legacy banking processes, it is looking for new technologies to help. How AI-Powered Analysis Drives Digital Transformation. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

NCR

MAY 4, 2017

There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. ” [ More than digital plus traditional: A truly omnichannel customer experience – McKinsey ]. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

JANUARY 30, 2020

As we continue to execute on our long-term strategy, we believe that this investment supports Farfetch in delivering on the significant opportunity we see and scaling our business to achieve profitability in the medium term.”. Tencent is helping the company reach the market through its WeChat platform. “We

San Francisco 228

San Francisco Leadership Technology Branding 228

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. Think about the wild ride that Silvergate Bank has taken with its crypto strategy. price/book multiple.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

JULY 31, 2019

In his new role, Kowach is responsible for Regional Banking, Distribution Strategies, Customer and Branch Experience, and Regional Services. Now is the right time to bring the organizations that support our team members and customers in bank branches closer together under one leader,” Mack said.

Community Bank 147

Community Bank Lending Regional Strategy 147

PYMNTS

OCTOBER 19, 2020

The strategy is to help Citizens Bank & Trust expand its market reach and keep serving corporate customers, the release says. CheckAlt also has a regional processing facility in Tampa, which the bank decided was a positive factor. Previously, Citizens Bank & Trust processed lockbox payments in-house.

Tampa 169

Tampa Florida Customer Experience Regional 169

PYMNTS

AUGUST 6, 2020

Enabling smooth payment experiences for all customers can be a tall order for merchants, especially small- to medium-sized businesses ( SMBs ) that lack the resources of their larger counterparts. Subpar experiences can cause customers to avoid doing business with merchants in the future or even abandon their transactions altogether.

Report 159

Report UX Regional Retail 159

PYMNTS

JUNE 24, 2020

The trouble is that many firms are not equipped to manage the complex logistics that go along with enabling localized buying and payment experiences for domestic and international customers.”. The result is more successful transactions across multiple markets and better customer experiences.”. Analysis, Compliance, Speed.

Payments 130

Payments Regional Analysis Compliance 130

PYMNTS

MARCH 2, 2020

“Partnerships like this one are a major plank in our strategy to accelerate growth, and we look forward to working closely with Visa to help our merchant partners provide [an] enhanced customer experience,” said Paterson. Upcoming plans include expanding into Australia for its rollout into the Asia-Pacific region.

Payments 142

Payments Customer Experience Regional Cards 142

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. According to Accenture, effective transformation strategies can reduce the cost of building and operating a branch by 33 and 25 per cent, respectively. Reinvigorating the branch Channel. Image Credit: iStockphoto/AzmanL.

Customer Experience 40

Customer Experience Strategy Training Operations 40

PYMNTS

JUNE 18, 2020

Restaurants have worked quickly to ensure that customers can order online and to respond to negative reviews or notes as they appear on eateries’ platforms. Such services remain important even as some regions allow restaurants to reopen their dine-in areas, which means staying on top of customers’ shifting needs must remain a top priority.

Report 189

Report Online Strategy social media 189

Accenture

JUNE 17, 2019

Having systems decoupled also helps banks open their ecosystem to third-party service providers, which enable them to create new digital customer journeys that would otherwise be constrained by legacy core banking systems. That’s the route that a mid-sized regional US bank took.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

JUNE 26, 2017

Other payment solutions could improve the customer experience when car owners get their vehicles serviced at a dealership. These solutions are among several new payment solutions released by FinTech companies in recent weeks that are aimed at enhancing customer experiences, delivering data insights and improving merchant operations.

Report 150

Report Payments Meeting Tools 150

PYMNTS

JULY 24, 2020

Nike unveiled multiple changes to its top leadership Wednesday (July 22) as it seeks to accelerate its digital business as well as streamline customer experiences with a Consumer Direct Acceleration (CDA) roadmap. PYMNTS explores how open banking is developing in Brazil and the region overall. .

Fraud 159

Fraud Leadership Kentucky social media 159

PYMNTS

MAY 1, 2020

and Europe, where open banking and digital banking have gained traction, we are making progress in the region,” said Evans Munyuki, chief digital officer for Dubai FI Emirates NBD. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

FICO

NOVEMBER 16, 2022

The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud. Pain Points in Fraud Management Vary by Region. Investing in Fraud Prevention and Detection.

Fraud 52

Fraud Data Survey Regional 52

American Banker

JUNE 21, 2016

Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

Customer Experience 31

Customer Experience Minneapolis Strategy Retail 31

PYMNTS

AUGUST 6, 2019

Courtnei Sanders, go-to-market & revenue strategy analyst at Ware2Go , said there is a whole host of reasons why shipping quickly becomes a painful headache for SMBs. You need to provide a superior customer experience.”. It’s no longer enough just to create a good product,” she told PYMNTS in a recent interview.

Customer Experience 154

Customer Experience Strategy Examples Operations 154

PYMNTS

DECEMBER 14, 2017

In a press release, the company said the latest expansion efforts add to the 35 new stores launched during the first half of the fiscal year, bringing the total count of store openings in the region to 63 stores. In addition to our store growth, we continue to take steps to further enhance the customer experience.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. The argument is both philosophical and nuanced, but it is critical to understand when deciding on a small business delivery strategy.

Conference 195

Conference Retail Community Bank Technology 195

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. billion bank in the Mid-Atlantic region.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? GrocerKey primarily works with mid- to large-sized independent and regional chains. Still, Neren is focused on large independent and regional grocers.

Retail 147

Retail Regional Mobile Seattle 147

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. Hoist has now improved the customer experience, streamlined operations and sped up processing. million (US$9.7

Management 52

Management Customer Experience Regional Strategy 52

FICO

JULY 14, 2021

By rolling out a centralized approach to managing decisions on customers, Hoist has improved the customer experience, streamlined operations and sped up the process of change. Hoist Finance manages 18 million accounts across 10 countries, and before working with FICO customer decisions were managed using 14 different systems.

Customer Experience 78

Customer Experience Management System Operations 78

PYMNTS

JULY 30, 2020

The job of fixing Dunkin’s digital acceleration effort now lies with new Chief Digital and Strategy Officer Philip Auerbach. “I am delighted to join Dunkin’ Brands and excited to build a digital ecosystem that will deliver an even more personalized, frictionless experience across all channels.”

Las Vegas 156

Las Vegas Branding Leadership Marketing 156

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

JANUARY 7, 2021

The European Banking Authority (EBA) will begin requiring companies that provide loans in the region to follow a single definition for default this year, after it saw high variances in the ways they contend with basic banking issues, Bloomberg noted. billion ($31.3 billion) in soured debts.

Software 165

Software Chicago User Experience Online 165

FICO

SEPTEMBER 16, 2020

FICO’s Integrated AML Compliance Survey has revealed that while the vast majority of banks in more than 11 countries around the Asia Pacific region believe that AI will strengthen anti-money laundering efforts, many remain unsure how to operationalize the advanced technology. Key drivers of financial crime strategy.

Survey 52

Survey Compliance Regional System 52

Abrigo

OCTOBER 21, 2019

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. It’s all about education, both for clients and employees.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

FICO

SEPTEMBER 5, 2022

The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast. The United Kingdom and the Nordic region continue to lead Europe both in terms of digital transformation and fraud loss reduction. Darcy Sullivan. Tue, 11/10/2020 - 12:17.

Fraud 52

Fraud Cards Regional Trends 52

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

MAY 19, 2016

Creating new demand has to be at the core of Burberry’s future strategy,” said Paul Thomas, an analyst at consultant Retail Remedy. The firm is also focused on “integrating and improving customer experiences across online and offline.”.

Retail 100

Retail Customer Experience Regional Mobile 100