CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

PYMNTS

MAY 22, 2020

In a recent conversation with PYMNTS, Diehl noted that FinTechs are in a unique position to compete against traditional lenders, and the pandemic doesn’t take away from their ability to provide what is often a more favorable customer experience than that of a traditional lender. “On They, too, experience tough challenges.”.

Fintech 261

Fintech Lending Tools Risk Management 261

PYMNTS

OCTOBER 24, 2018

23) it had debuted Sift Insights, billed as a reporting suite that offers a view of how fraud hits corporate top and operating lines, and impacts customer experience. In other words, historical data, cogently presented, makes all the difference. To that end, Sift Science said Tuesday (Oct.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

PYMNTS

MAY 20, 2020

As Rahul Pangam , vice president of risk strategy at PayPal’s fraud prevention company Simility , told Karen Webster in an interview, “fraudsters are fraudsters — and sometimes they get new avenues to do what they do. Unfortunately, this current environment presents some of those opportunities.”.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

APRIL 20, 2017

Payments and risk management solutions provider Verifi, which specializes in serving CNP merchants, just recently announced the launch of a new platform that aims to improve efficiency and cut down on unnecessary chargebacks and fraudulent claims.

Fraud 108

Fraud Risk Management Customer Experience Management 108

Abrigo

OCTOBER 20, 2020

It was a really important presentation to see what his forecasting was for CRE, and to better understand what’s going on across the country,” said Hatfield. There is a demand coming from our customer base to make things easier, less cumbersome, and faster. In April, Hatfield worked with Abrigo to complete a stress test.

Management 195

Management Lending Community Strategy 195

PYMNTS

JANUARY 22, 2021

Mastercard ’s Vice President, Global Head of Product for Artificial Intelligence (AI) Express and Credit Risk Amyn Dhala told Karen Webster in a discussion that technology can make that real-time risk management attainable. But AI, he said, can provide a lot more than that in terms of protecting FIs from risk.

Customer Experience 266

Customer Experience Tools Risk Management Data 266

PYMNTS

DECEMBER 3, 2019

I think some things are obviously so much better when it comes to customer experience that ultimately when they are in the market, they are just going to change it. A lot of progress is going to have to be made around process and risk management for the change to fully happen. he asked. “I

Payments 141

Payments Risk Management Industry Regulation 141

Abrigo

FEBRUARY 27, 2020

They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. The types of inefficiencies and delays are those that can also result in unhappy customers and staff. Standardizing, automating processes leads to scale.

Lending 243

Lending Survey Data System 243

Insights on Business

OCTOBER 16, 2018

The IBM team will present on a variety of topics ranging from AI to the future of payments to the current trends in financial services. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Monday, October 22, 2018. Veronese, 2nd level Room 2406.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

FICO

JANUARY 24, 2018

Barbican’s Cyber Business Group Leader, Graeme King, explained, “Risk and IT can be disconnected in respect of to cyber insurance. There can sometimes be miscommunication between the IT function, which controls the items introducing risks, and the risk management group, which buys insurance cover to protect against these risks.

Conference 55

Conference Customer Experience Maine Exercises 55

PYMNTS

SEPTEMBER 9, 2019

Settling the tens of thousands of claims and paying out those funds to all the consumers and businesses who need them will present a series of operational challenges over the next several weeks and even months, Ingo Money EVP and CPO Lisa McFarland told PYMNTS in a recent conversation. Overcoming the Challenges. And beyond.

Payments 171

Payments Industry Cards United States 171

PYMNTS

MARCH 22, 2018

Consider the fraudster who buys something but picks it up in-store, moving beyond the confines of card-not-present fraud. What we’re seeing with all of our customers for fraud prevention or risk management is that it is a big challenge.

Retail 100

Retail Data Fraud Risk Management 100

PYMNTS

MARCH 11, 2016

In today’s highly competitive business environment, where a continued shift to mobility and instantaneous decisions is ever present, a move to real-time, fact-based intelligence and decision-making could create a competitive advantage for companies.

Data 100

Data Customer Experience social media Fraud 100

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data.

Security 174

Security Fintech Data Fraud 174

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. This year’s judges are: Sid Dash , research director at Chartis for risk management analytics. More information: www.fico.com/decisionsawards.

Analytics 40

Analytics Conference Compliance Innovation 40

South State Correspondent

APRIL 23, 2024

The Three-Body Problem in Banking If you have two forces, such as profit maximization and customer experience, you can optimize the solution to any point a bank desires. Often, a bank that is growing faster than the economy will do so by taking on riskier customers or will create risk faster than the risk management process can manage.

Risk Management 195

Risk Management Strategy Management Customer Experience 195

FICO

FEBRUARY 18, 2021

Banks in some markets have seen new opportunities present themselves because of the pandemic, in particular the acceleration of new digital processes and technologies. Here are our five recommendations for credit risk managers. Consider all your customer risk segments.

Policies 59

Policies Analysis Risk Management Data 59

FICO

FEBRUARY 17, 2023

Imagine attending a meeting at a hotel with valet-only parking, when a presentation runs late and you need to get to your next meeting. Learn how FICO lets you use omnichannel communications to connect with customers across the financial lifecycle, and create delightful customer experiences wherever customers engage.

South Carolina 52

South Carolina Fraud Management Payments 52

FICO

JULY 13, 2020

But for criminals, working individually or in fraud rings, these vehicles (or any vehicle, for that matter), present an attractive opportunity: finance the vehicle, sell it illicitly, and pocket the cash. We present best-case and worst-case scenarios, and introduce fraud reduction options. That’s as much as many Mercedes-Benz models !

Fraud 52

Fraud Analysis United States Risk Management 52

Gonzobanker

DECEMBER 22, 2020

Now let’s apply this same no-huddle scoring to the world of digital origination, customer analytics and front-to-back office workflow and start building a Smarter Bank. The Future is Now Award Goes to contactless cards and card-not-present payments. This team even sometimes allows their CEO to present in person!

Idaho 172

Idaho Community Industry Strategy 172

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

FICO

JANUARY 19, 2023

Here are my three predictions for risk management and customer treatment in 2023. It’s a trend that’s being driven by the relentless focus on customer experience thanks to the agile fintechs and disruptors operating across numerous markets.

Lending 52

Lending Strategy Analytics Data 52

Independent Banker

FEBRUARY 24, 2016

Along with an expanded lineup of general session presentations, more than 200 companies will be exhibiting at Expo to discuss the industry’s latest product and service innovations. One thing I think is really important for community banks is customer experience. IB: Community bankers are the world’s best risk managers.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

PYMNTS

DECEMBER 6, 2016

From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact. For the institutions, the larger issue is what does this mean to the customer experience.

Innovation 100

Innovation Mobile Digital Banking Technology 100

Gonzobanker

DECEMBER 17, 2021

Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships. He never mistakes his role for being the sales lead and instead focuses on presenting the system. Has it worked?

Fintech 143

Fintech Strategy Leadership Lending 143

Perficient

MAY 17, 2022

And if all this wasn’t enough to keep a credit risk manager from sleeping well at night, consider this: A recent Consumer Reports study found that auto loan portfolios may be riskier than previously thought. Empathy helps lenders provide an experience where borrowers feel respected, understood, and supported.

Strategy 294

Strategy Customer Experience Study Technology 294

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. Insights from this group are presented monthly and quarterly to the entire organization and quarterly to the board and dialed in systematically into new member experience projects. The bank’s strategy is laser-focused. Might be time to.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

MAY 21, 2019

There are no visible managerial processes tied to customer experience and learning. I cannot obtain working documentation regarding today’s customer experience, and no single member of the executive team can speak authoritatively regarding the bank’s digital channel. Principle 3: Embrace External Trends.

Customer Experience 112

Customer Experience Analytics Management Operations 112

South State Correspondent

MAY 13, 2024

With 142 presentations and panels, the content was tailored to the needs of every bank interested in payments. The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders.

Conference 195

Conference Payments Fraud Data 195

FICO

APRIL 1, 2020

This has exposed me to the most advanced thinking and use of analytics in areas as diverse as using video analytics to identify subspecies activity on CCTV cameras, analyzing the customer experience in call centre interactions and the use of machine learning models for fraud prevention and credit decisioning. .

Analytics 80

Analytics Customer Experience Software Fraud 80

CB Insights

DECEMBER 5, 2017

” In this area, AmFam has made investments in startups including Cozy , a rent management startup, and mobile used car marketplace Instamotor. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e. new sharing economy platforms).

Strategy 28

Strategy Marketing Analytics Innovation 28

CB Insights

JULY 16, 2017

” In this area, AmFam has made investments in startups including Cozy , a rent management startup, and mobile used car marketplace Instamotor. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e. new sharing economy platforms).

Strategy 28

Strategy Marketing Analytics Innovation 28

Gonzobanker

MAY 8, 2020

So far, bankers have taken comfort in the soundbite that “this crisis is different” because of the strong capital levels and risk management rigor that has developed since the Great Recession. The problem today is that most banks are not applying a true product management discipline to the debit and credit business.

Lending 104

Lending Analytics Analysis Capital 104

PYMNTS

SEPTEMBER 17, 2019

And for good reason, Ingo Money CEO Drew Edwards noted in a recent conversation with Karen Webster and Ingo Executive Vice President and Chief Product Officer Lisa McFarland — instant payments present a world of interesting possibilities for creating better consumer experiences across a wide range of uses.

Payments 176

Payments How To Cards Risk Management 176

Fintech Labs Insights

NOVEMBER 18, 2015

For weeks we’ve been sifting through applications from companies vying to present their latest at FinovateEurope on 9 & 10 of February 2016. Backbase DBP for Wealth Management uses a beautiful customer experience that runs on any device. To watch all 70+ companies demo live, be sure to register soon.

Company 12

Company Comparison Customer Experience Management 12

William Mills

MAY 9, 2018

Presenters: Colby Ross. Presenter Profile: How they describe themselves: Project Finance was founded on the belief that good spending and saving behavior starts with being confident in your ability to meet future obligations. Presenter: Colby Ross (CEO & Co-Founder). Presenters: Sid Probstein. Founded: August 2017.

Security 40

Security Samsung Strategy San Jose 40