PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites. Meanwhile the digital shift momentum continues to draw new infrastructure.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

FEBRUARY 20, 2019

Through intelligent automation, our platform provides operational efficiency, improved customer experience, and faster payments, representing a $21 billion opportunity for lenders and borrowers.”. The funding will also go to support its effort to expand its software engineering and sales teams located in Austin, Texas. “We

Fintech 134

Fintech Austin Texas Software 134

PYMNTS

DECEMBER 14, 2017

“Continuing to expand our brick-and-mortar footprint is an important part of our strategy to be the most convenient, best-in-class pet retailer,” said Brian Amkraut, executive vice president of store operations for PetSmart. “In In addition to our store growth, we continue to take steps to further enhance the customer experience.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

MAY 1, 2017

Founded in 2012, the Phoenix-based company sells cars through its website and operates automated towers that store cars in U.S. cities, such as Austin and Dallas in Texas and Nashville, Tennessee. We grew revenue 187 percent last year; that’s because of the focus on the customer experience.

Nashville 128

Nashville Tennessee Phoenix Austin 128

PYMNTS

OCTOBER 23, 2020

Texas Trust Credit Union turned to a “Game of Thrones”-inspired loan offering in an effort to appeal to younger demographics, for example. The ongoing pandemic is pushing credit unions to reexamine their operations, however, especially as branch-based banking continues to face restrictions.

Tools 151

Tools Mobile Report Oregon 151

Bobsguide

FEBRUARY 22, 2022

Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $65 billion.

Software 78

Software Wyoming Idaho Nevada 78

Insights on Business

NOVEMBER 8, 2018

Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience. banks must be thinking about how to move to more flexible infrastructures and open up their APIs to keep up. He hits on an important insight.

Industry 143

Industry San Francisco New York City Fraud 143

PYMNTS

OCTOBER 16, 2018

Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

Independent Banker

MARCH 31, 2022

When the 2022/23 ICBA board of directors was introduced at ICBA LIVE in San Antonio, Texas, there was a palpable sense of excitement in the air. Bank Operations and Payments chair Alice P. Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience.

Community Bank 239

Community Bank Community Industry Texas 239

PYMNTS

OCTOBER 23, 2020

We’re thrilled to continue expanding in the Southwest, and we take great pride in reaching this milestone as we open our first Arizona stores,” Aldi Group Director of Operations and Logistics Tom Cindel noted. In grocery delivery, Ipsos ranked Texas grocery chain H-E-B first, followed closely by Amazon’s Whole Foods Market in the No.

Arizona 170

Arizona Chicago Georgia Phoenix 170

PYMNTS

JUNE 29, 2020

The retail giant has been slowly wading into healthcare services, operating about two dozen low-cost clinics in Georgia, South Carolina and Texas. They felt processed, like they were a number,” Matt Parry, senior director of strategy and customer experience for health and wellness at Walmart, told MedCityNews.

US 130

US South Carolina Georgia Texas 130

Jeff For Banks

DECEMBER 27, 2022

2) Is it consistent with strategy (as in demanded by high lifetime value (LTV) customers)? 4) Will it improve the customer experience (and extend customer longevity, shorten sales cycles, improve pricing power)? Of the seven Finovate Fall 2017 Best of Show, three continue to operate independently.

Innovation 78

Innovation Fintech Conference Austin 78

PYMNTS

NOVEMBER 2, 2018

And, while the retailer offers curbside pickup year-round, customers will be able to pick up their items 24 hours a day in select locations during a short period in December leading up to Christmas. In order to meet the needs of our customers, we need to adapt and find new ways to offer them the experiences and service they’re looking for.

New York 116

New York Los Angeles Retail New York City 116

Gonzobanker

DECEMBER 22, 2020

times tangible book for the attractive geographic footprint of BBVA weeks before the COVID vaccine starts to ship should spell accretion and strong future strategic positioning for PNC, especially in Texas where a brain drain from California led by Elon Musk will continue. The Tiny Bank that Did It Award UBank of Texas.

Idaho 170

Idaho Community Industry Strategy 170

Gonzobanker

JULY 10, 2020

How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Elevate priorities that support digital, automation and customer experience. How should we be thinking of investments in our channels – digital, branch, contact centers, ITMs – in the future?

Risk Management 88

Risk Management Capital Strategy social media 88

Gonzobanker

MARCH 9, 2016

Accenture has urged banks to embrace an “outside-in strategy to reinvent customer experience in the age of digital banking.” There are similar stories at smaller-size players, like Happy State Bank in Texas, which grew from only $400 million to $3 billion in the past decade. Top down innovation. Capturing external ideas.

National 60

National Innovation San Francisco Industry 60

PYMNTS

DECEMBER 13, 2019

Texas-based grocery chain H-E-B , in one case, is rolling out a new app that the company says is one of many technologies that it will use “to enhance its digital services to better meet the evolving needs and expectations” of online and in-store customers. Tom Ward, senior vice president of digital operations for Walmart U.S.,

Retail 131

Retail San Antonio NV Houston 131

PYMNTS

DECEMBER 21, 2020

Burger King is another example of a restaurant forced to rethink its entire customer experience amid the pandemic. 2 hamburger chain rolled out revamp plans in September, with a specific aim of providing an “enhanced guest experience in the COVID world” via five different points of service. Have It Your Way.

Kentucky 233

Kentucky Branding Survey Texas 233

Tomorrow's Transactions

APRIL 2, 2015

This is why I was so interested to see USAA Bank (based in San Antonio, Texas), a bank that is well-known for being highly focused on customer service and innovative in the use of new technology to improve the customer experience, roll-out face-recognition for mobile phones using the technology of one of Consult Hyperion’s clients, Daon.

San Antonio 30

San Antonio Marketing Mobile Course 30

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. In 2007, he entered banking by investing in Titan Bank, a $100 million, 114 year old bank in Mineral Wells, Texas – population 15,000 and declining. Acronym of the Year. Has to be M-O-E.

Fintech 142

Fintech Strategy Leadership Lending 142

Gonzobanker

DECEMBER 20, 2019

Yet the Gonzo team has to give a shout out to the late entry of Texas Capital and Independent Bank. In a state that wears autonomy on its chest, it was a bold move for two successful players to collaborate and create a $50 billion powerhouse and the largest independent bank in the great state of Texas! Credit Union Merger of the Year.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

APRIL 27, 2019

operations. Today, with a heavy heart, we’re announcing that Sinemia is closing its doors and ending operations in the U.S. It remains unknown at this point whether the service will continue to operate abroad in places like the U.K., Sinemia announced this week that it will be pulling the plug on its U.S.

Payments 141

Payments Video Operations Texas 141

CB Insights

JANUARY 6, 2019

The Home Depot also operates a secondary lab out of Austin called BlackLocus. Pilot testing of these centers is ongoing to collect data on how to improve in-store customer experiences. Notable Projects: Lululemon Lab operates under the concept of “offline exclusivity.” CVS — Digital Innovation Lab.

Innovation 77

Innovation Retail Branding Technology 77

Independent Banker

OCTOBER 28, 2014

a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Community banks are using some basic analytics processes for reporting on account sizes, credit risk and elementary customer segments,” agrees Karan Bhalla, managing director for IQR Consulting in Santa Rosa, Calif.

Data 88

Data social media Community Bank Community 88

PYMNTS

AUGUST 5, 2016

With new funding, the company said it plans to “strengthen the customer experience” and focus on regulatory compliance across Singapore, Malaysia and Indonesia in order to “cement its position” as a reliable alternative lender in the region. Funding Societies focuses its services on SME borrowers.

Capital 100

Capital Software Lending Regional 100

Independent Banker

NOVEMBER 13, 2014

a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Community banks are using some basic analytics processes for reporting on account sizes, credit risk and elementary customer segments,” agrees Karan Bhalla, managing director for IQR Consulting in Santa Rosa, Calif.

Data 70

Data social media Community Bank Community 70

Gonzobanker

JUNE 26, 2019

Credit Union of Texas used MuleSoft ( purchased by Salesforce last year ) to tackle digital banking improvements. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications. Digital & Marketing.

Idaho 129

Idaho Michigan System Lending 129

PopularBank

FEBRUARY 25, 2020

The Popular Bank Associate Trainee Program is a select, 10-month rotational program for top-tier recent college graduates that exposes trainees to the diverse lines of the bank’s businesses, operations, policies and practices. She later earned a master’s degree in economics from the University of Texas at Austin.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

CB Insights

SEPTEMBER 17, 2018

Its acquisitions of smaller grocers like Roundy’s (2015) and Harris Teeter (2014) have bolstered Kroger’s supply chain further by integrating their warehouses and distribution centers into the company’s larger operations. This data underpins other improvements to Kroger’s operations. Caffeinated beverages.

Industry 67

Industry Branding Retail US 67

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. operation of Russian-based company. Another Texas-based payment tech company. Besides Georgia, Texas seems to be a hot area for FinTech companies. Swych’s headquarters are in Plano, Texas with offices in San Francisco, CA. Their application is middleware.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. VR has also helped businesses across industries keep operations running. The equipment was expensive and companies lacked the in-house expertise required to operate it. Industrial automation & robotics. Online grocery.

Industry 101

Industry Technology Online Video 101

CB Insights

OCTOBER 10, 2017

Instead, PFM tools operate according to something more like what you might call “quality of life effects.” And it would be a constant challenge to keep them from hurting the customer experience. Texas — #13 in Credit Karma searches. You care about your own money, managing it better, and making it grow.

Tools 78

Tools Millennials US Maine 78