PYMNTS

SEPTEMBER 2, 2020

Passport has collaborated with Google to offer mobile parking payments in Austin, Texas through Google Maps. The City of Austin’s parking team has always had a laser focus on delivering a positive customer experience by making parking frictionless,” Passport Chief Revenue Officer Khristian Gutierrez said in the announcement. “We

Austin 153

Austin Google North Carolina Payments 153

Independent Banker

DECEMBER 31, 2022

With FedNow, the Federal Reserve’s new instant payments rail, set to launch in mid-2023, community banks can link up to the system, monitor its volume and identify use cases to meet customer demands. Chris Doyle, Texas First Bank. billion-asset Texas First Bank in Texas City, Texas.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

OCTOBER 22, 2020

PICKUP Enterprise operates the end-to-end customer experience and includes access to its Good Guy network, which specializes in both the delivery and assembly of big and heavy goods. . It was founded by Aaron Favara, Brenda Stoner, Darren Waxman and Tony Cornett and is headquartered in Dallas, Texas.

Dallas 150

Dallas Texas Retail Customer Experience 150

PYMNTS

APRIL 8, 2020

In an announcement on Wednesday (April 8), New York-based Vroom and Santander of Texas said the “preferred lending relationship” is designed to enhance Vroom’s customer experience with streamlined financing and competitive rates. The firms said their new tie-up will make it easier for Vroom customers to get a car loan.

Texas 141

Texas New York Lending Customer Experience 141

PYMNTS

DECEMBER 28, 2016

With the brand’s proprietary digital platform and 1 million-member base in place, Fabletics said it uses deep customer insights and enhanced market data to determine the most strategic locations for its retail locations. Less is more,” Dustin Netral, SVP of operations for Fabletics, said in a press release.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

BankInovation

AUGUST 24, 2021

SAN ANTONIO, Texas – Full Skope LLC has launched a new version of its SkopeLend loan origination system (LOS), a modern loan origination platform that builds upon the success of Full Skope’s previous LOS, which over the last twelve months processed more than 10,000 Paycheck Protection Program (PPP) loans for over 15 financial institutions across […]. (..)

San Antonio 98

San Antonio Texas System Customer Experience 98

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Stores must do their best to provide a positive customer experience amid the COVID-19 crisis. Meanwhile the digital shift momentum continues to draw new infrastructure.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JULY 17, 2018

That’s why one credit union is working to overhaul its customer experience. Texas Tech Federal Credit Union (FCU) of Lubbock, Texas, recently announced a collaboration with omnichannel solutions provider NCR.

Hawaii 100

Hawaii Marketing Report Texas 100

PYMNTS

AUGUST 17, 2020

With this funding, we’ll continue to invest in improving our core product and customer experience.”. Robinhood said it is planning to hire “hundreds” of registered financial services representatives this year in Southlake, Texas, and Tempe, Arizona.

San Francisco 100

San Francisco Arizona Texas Capital 100

PYMNTS

FEBRUARY 20, 2019

Through intelligent automation, our platform provides operational efficiency, improved customer experience, and faster payments, representing a $21 billion opportunity for lenders and borrowers.”. The funding will also go to support its effort to expand its software engineering and sales teams located in Austin, Texas. “We

Fintech 134

Fintech Austin Texas Software 134

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

NOVEMBER 4, 2019

BBVA USA, which has a large presence in Alabama, Texas, Arizona, New Mexico and Colorado, has worked with Prosper to provide its institutional knowledge of HELOC applications while the new initiative was being developed. “We

Alabama 100

Alabama New Mexico Arizona Colorado 100

PYMNTS

NOVEMBER 4, 2019

BBVA USA, which has a large presence in Alabama, Texas, Arizona, New Mexico and Colorado, has worked with Prosper to provide its institutional knowledge of HELOC applications while the new initiative was being developed. “We

Alabama 100

Alabama New Mexico Arizona Colorado 100

PYMNTS

FEBRUARY 7, 2019

“Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.

Ohio 116

Ohio Montana Wyoming Columbus 116

CB Insights

JULY 21, 2020

In the first half of this year, 3 insurtech startups have made major moves towards becoming licensed, full-stack insurers: Bestow , a Texas-based life insurance startup, raised a $50M Series B in April and announced it had obtained an insurance carrier license, with aims to launch its own product later this year. First name. Company name.

Industry 71

Industry DC Texas Washington 71

PYMNTS

MAY 1, 2017

cities, such as Austin and Dallas in Texas and Nashville, Tennessee. We grew revenue 187 percent last year; that’s because of the focus on the customer experience. According to Barron’s , the stock was down $2.33, or almost 16 percent, at $12.67, below its IPO price of $15.

Nashville 128

Nashville Tennessee Phoenix Austin 128

PYMNTS

OCTOBER 26, 2016

In a statement, Faisal Masud, executive vice president of eCommerce and customer experience at Staples, said: “Staples and IBM have combined the power of Watson technology with Staples’ expertise in helping small and medium businesses to transform how companies shop for everything they need for their office.”

Austin 100

Austin Texas New York System 100

PYMNTS

DECEMBER 14, 2017

In addition to our store growth, we continue to take steps to further enhance the customer experience. PetSmart locations can be found in Alabama, California, Colorado, Florida, Georgia, Idaho, Illinois, Kansas, Kentucky, Michigan, Minnesota, Missouri, New Hampshire, New Mexico, New York, Ohio, South Carolina, Tennessee and Texas.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

MARCH 12, 2019

Instacart alcohol delivery is now available in California, Connecticut, Florida, Illinois, Kentucky, Massachusetts, Minnesota, Missouri, North Carolina, Ohio, Oregon, Texas, Virginia, Washington and Washington, D.C. ”

North Carolina 109

North Carolina Washington Nebraska Kentucky 109

PYMNTS

OCTOBER 23, 2020

Texas Trust Credit Union turned to a “Game of Thrones”-inspired loan offering in an effort to appeal to younger demographics, for example. The Tracker’s Deep Dive examines why CUs are turning to mobile and digital tools that can help them deliver personalized customer experiences without relying on face-to-face interactions.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

NOVEMBER 12, 2018

When it comes to new checkout technologies, Walmart-owned Sam’s Club has opened a new Dallas, Texas, store that would act as a testbed for cutting-edge retail technology. The Kepler internal team is spearheading the project, which had been reported by tech publications as one that would be involved in cashierless stores.

Retail 165

Retail Dallas Texas New York 165

Insights on Business

NOVEMBER 8, 2018

Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience. Rob Palacios, EVP and Director of TCB Labs at Texas Capital Bank, sat down with Yousef Hashimi from IBM at Money2020 to discuss the banks’ work around AI and their use of the IBM Garage.

Industry 143

Industry San Francisco New York City Fraud 143

PYMNTS

OCTOBER 16, 2018

Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

JANUARY 22, 2019

Nearly two in 10 — or 17 percent — of customers in the survey sample preferred Kroger. In a joint statement with Microsoft, Kroger Chairman and CEO Rodney McMullen said, “Kroger is building a seamless ecosystem driven by data and technology to provide our customers with personalized food inspiration. Almost one in 10 — or 7.8

Innovation 149

Innovation Ohio United States Survey 149

Independent Banker

MARCH 31, 2022

When the 2022/23 ICBA board of directors was introduced at ICBA LIVE in San Antonio, Texas, there was a palpable sense of excitement in the air. Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience. By Molly Bennett.

Community Bank 239

Community Bank Community Industry Texas 239

PYMNTS

OCTOBER 23, 2020

In grocery delivery, Ipsos ranked Texas grocery chain H-E-B first, followed closely by Amazon’s Whole Foods Market in the No. channel performance at Ipsos noted in a statement.

Arizona 170

Arizona Chicago Georgia Phoenix 170

Bobsguide

FEBRUARY 22, 2022

Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $65 billion.

Software 78

Software Wyoming Idaho Nevada 78

PYMNTS

JUNE 29, 2020

The retail giant has been slowly wading into healthcare services, operating about two dozen low-cost clinics in Georgia, South Carolina and Texas. They felt processed, like they were a number,” Matt Parry, senior director of strategy and customer experience for health and wellness at Walmart, told MedCityNews.

US 130

US South Carolina Georgia Texas 130

PYMNTS

JUNE 21, 2018

The Neighborhood Goods store slated to open this fall in Plano, Texas, for example, will have a bar and restaurant in the center of its space. Before customers reach that space, they’ll walk through an open social area that can host functions, live music events – or even be the location for a live podcast.

Millennials 109

Millennials Fort Worth Los Angeles San Francisco 109

PYMNTS

OCTOBER 5, 2019

Paul, Minnesota; Dallas, Texas; and Oakland, California – in what has become known of late as the library fee amnesty movement that has been quietly (they are libraries after, all) picking up steam in 2019. But perhaps the scourge of library fines is migrating to the past. Why Libraries Are Killing the Fines Nationwide .

Minnesota 188

Minnesota Oakland Indiana Customer Experience 188

PYMNTS

MARCH 12, 2019

“Physical is a meaningful channel, and there is a recognition that physical isn’t dead, but that the mundane, complacent acceptance of a certain kind of experience is very much dying out,” Alexander told Webster. The Underlying Technology.

New York 144

New York Retail Branding Online 144

PYMNTS

JUNE 19, 2018

Warehouse clubs may conjure up images of cavernous stores stocked high with merchandise as far as the eye can see, but Walmart ’s Sam’s Club is taking a different approach with a new store in Texas. The technology is part of a move by retailers — such as the Amazon’s and Sam’s Clubs of the world — to improve the customer experience.

St. Louis 109

St. Louis Dallas Retail Innovation 109

PYMNTS

APRIL 3, 2019

The first big evolution was to the fuel-plus model, where stations started to build up their other offerings, like food and grocery items, to give customers reasons to expand those basket sizes.

Innovation 145

Innovation Retail Mobile Texas 145

Independent Banker

FEBRUARY 28, 2023

“The key is to understand the profiles of the best and [more challenging] customers, which can then impact who you target for solicitation,” says Stephenie Williams, vice president, financial institution marketing product and strategy at marketing solutions company Vericast in San Antonio. Mindy Charski is a writer in Texas.

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

NOVEMBER 2, 2018

And, while the retailer offers curbside pickup year-round, customers will be able to pick up their items 24 hours a day in select locations during a short period in December leading up to Christmas. In order to meet the needs of our customers, we need to adapt and find new ways to offer them the experiences and service they’re looking for.

New York 116

New York Los Angeles Retail New York City 116

Jeff For Banks

DECEMBER 27, 2022

2) Is it consistent with strategy (as in demanded by high lifetime value (LTV) customers)? 4) Will it improve the customer experience (and extend customer longevity, shorten sales cycles, improve pricing power)? 3) Will it make us more efficient in how we run the bank (lower expense and/ or efficiency ratio)?

Innovation 78

Innovation Fintech Conference Austin 78

Gonzobanker

JULY 10, 2020

Elevate priorities that support digital, automation and customer experience. Regulators will amp up their safety and soundness game in early 2021, especially for the institutions with Texas ratios out of line. What businesses need capital in the interim? Assess your current channels priorities and investments.

Risk Management 88

Risk Management Capital Strategy social media 88