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Insights and understanding – the key to customer experience?

NCR

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

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How Gulf Coast Bank and Trust cut loan underwriting times in half

Bank Innovation

The bank is tapping cloud banking vendor nCino to automatically pull information from tax returns when underwriting commercial loans. According to Jason Shields, vice president and loan operations manager at Gulf […]. Gulf Coast Bank and Trust, a New Orleans-based bank with $1.7

Taxes 199
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eBay Teases Sale Of Classifieds As Q4 Earnings Slide

PYMNTS

As eBay seeks to right its ship with its search for new leadership, as well as new revenue from StubHub (and perhaps even the sale of its classifieds unit or other assets), the online marketplace operator reported an earnings slide for the fourth quarter of 2019. Tax Impact. according to company officials on a webcast on Tuesday (Jan.

Taxes 130
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Top Italian Bank Carige rolls out first of its fully digital branches with Auriga

Bobsguide

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. The latter allows customers to carry out all the operations of traditional branches and to receive assistance from remote operators.

Video 78
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QuickBooks Fuels Growth As Intuit Surpasses Q1 Targets

PYMNTS

“Gearing up for the tax season, we are focusing on delivering an outstanding end-to-end customer experience for the do-it-yourself taxpayers, while rolling out new solutions to our customers.” ” Intuit’s other units saw growth, though not as aggressively as its QuickBooks operations.

Taxes 139
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Big Data Explosion

Cisco

Their goal is to move beyond tax-related services to deliver a holistic financial services platform to small businesses and their employees, inclusive of banking services. More attention is also turning to gaining competitive advantage from under-used customer data collected via conventional operations. Customer Value.

Big Data 148
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COVID and Commerce: Why a Pandemic Will Compel B2B Businesses to Adopt B2C Models

Perficient

People – Do you have the dedicated employees to staff a B2C operation? How are you handling sales tax in various states that you might serve through a B2C channel? Customer experiences will be lacking, your employees will struggle, and your technology won’t be able to support this new business venture.

Analytics 332