PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. Open banking-facilitated apps can offer tailored support, reducing the need for in-person services.

Security 174

Security Fintech Data Fraud 174

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. and 11.1%, with a median of 8.1%

Capital 195

Capital Operations Customer Experience Comparison 195

PYMNTS

JANUARY 22, 2021

Westlake has already sent several million dollars over the RTP network during the pandemic, according to Westlake’s Director of Accounting Operations Raul Alvarez. As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place.

Security 141

Security Fraud Tools Customer Experience 141

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation. Now they ARE the business.

Strategy 77

Strategy Cyber Security Survey Security 77

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

South State Correspondent

MAY 1, 2024

Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Being months away from bankruptcy, Kim launched a bold five-step plan driven by a strategy around innovation. A modern core system?

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

APRIL 23, 2019

Sports and fantasy sports gambling operations are a big deal in the U.S., Many betting operations are tempting targets for fraudsters and other bad actors, however – especially online operations that do not require face-to-face customer interaction. The firm uses various strategies to combat these activities.

Security 108

Security Puerto Rico Data Operations 108

Perficient

MAY 17, 2022

There are warning signs that we are in an Auto Loan Bubble, and while this might not present the same systemic risk to the financial system as the implosion of the Mortgage-Backed Securities bubble, millions of consumers, investors, and lenders could be in for a world of hurt. What can a Lender do? We know it works.

Strategy 294

Strategy Customer Experience Study Technology 294

Cisco

APRIL 12, 2022

Financial institutions have to rethink of the utilization of the branch and overall channel delivery strategy. Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Branches must be adaptive to serve evolving customer expectations. Optimize branch operations.

America 105

America Customer Experience Operations Survey 105

Perficient

SEPTEMBER 15, 2020

And consider this as well: if you enable a “consumerized” interaction at a specific point in a patient/member experience, what insights can you gain for other points along their journey? Identify early adopters who can help secure early wins and gain a foothold among broader audiences. that focus on meeting patient/member needs.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 1, 2020

Users can combine all their data to accelerate analysis potential, utilize personalized reporting and have access to custom machine learning operations, the release said. With the new program, friction can be cut and users can look at omnichannel options and fraud prevention efforts.

Data 234

Data Fraud Customer Experience Analysis 234

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

PYMNTS

DECEMBER 12, 2019

No matter where one goes, and no matter what goods or services they sell, Kount ‘s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, the transition to digital will inevitably involve running headlong into the loving embrace of fraudsters. However, that blissful ignorance has a short shelf life.

Security 132

Security Fraud Cards Data 132

PYMNTS

JUNE 15, 2017

Security isn’t just about catching the bad guys as they run away with store merchandise. Cameras can, however, play a big part in determining where strategies are needed and which ones will work for a particular retailer. All of those data points can be used to improve the customer experience for the good guys.

Fraud 101

Fraud Security Video Retail 101

Bobsguide

JULY 12, 2022

It highlights software, strategies, and other tactics focused on reducing costs and remaining competitive as a payment method. The accelerated trends for more digital banking, a declining use of cash for everyday payments, and a reduction in ATM networks are increasing the cost of managing, moving, and securing physical cash.

ATM 88

ATM Management Customer Experience Operations 88

PYMNTS

APRIL 8, 2020

One connection to the platform offers a network effect that can cut time to market, improve customer experiences, bolster operating efficiency and assist with following regulatory mandates per the firm. Barrenechea. Our new OpenText Business Network 20.2 responds to these radical shifts.

Tools 181

Tools Customer Experience Resources Compliance 181

Cisco

FEBRUARY 8, 2021

The emphasis on midsize businesses is an important one, as business goals and operational structures differ from those at small businesses and enterprises. To better understand midsize IT needs and strategies, IDG and Cisco conducted global research on midsize companies and their changing approaches to technology.

Study 125

Study Security Operations Meeting 125

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. As such, online shopping for small retailers must be streamlined, efficient, and most importantly, secure.

Cards 235

Cards Capital Online Security 235

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. According to Accenture, effective transformation strategies can reduce the cost of building and operating a branch by 33 and 25 per cent, respectively. Reinvigorating the branch Channel.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Bobsguide

APRIL 29, 2022

Having these disparate systems connected to each other via NXTsoft’s API Connectivity-as-a Service drastically reduces personnel time and significantly reduces a financial institution’s operating expenses. NXTsoft’s other solutions include data analytics, data management and data migration.

Denver 148

Denver Atlanta Fintech United States 148

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

JANUARY 19, 2021

There are significant opportunities for mid-market B2B firms to not only digitize their sales operations, but to also emerge into more agile corporations that scale to meet their buyers' needs. As Bachalli discussed, payments will be at the center of much of these market shifts that drive modernization and tighter customer relationships.

Online 275

Online Marketing Payments Operations 275

Cisco

APRIL 26, 2022

In China, insurance provider Ping An’s “finance and ecosystems” strategy has evolved. These include institution-wide standards for data infrastructure, governance, and security, as well as business- specific needs related to data acquisition, data science, compliance, and more. Customer Value.

Big Data 143

Big Data Data Analytics Examples 143

Insights on Business

SEPTEMBER 13, 2018

A combination of modest economic growth, aggressive cost reduction and related monetary stimulus — quantitative easing — are more likely the answers for profits rather than better customer value propositions. Because of this misplaced confidence, many banks are delaying necessary operating model transformations. This is a big problem.

Operations 184

Operations Case Study Customer Experience Analytics 184

Cisco

OCTOBER 26, 2020

Today’s Security Environment. A 2020 Accenture report – ‘Securing the Digital Economy: Reinventing the Internet for Trust’– forecasts that nearly $350 billion could be lost by the financial services industry to cybercrime by 2025. 1) Secure by Design. Look for a Long-Term Solution.

Industry 119

Industry Security Policies Cyber Security 119

PYMNTS

JUNE 26, 2017

These services are not just enabling merchants to offer consumers greater convenience, but are also providing new opportunities to foster customer engagement, beef up payment security and collect data insights. Other payment solutions could improve the customer experience when car owners get their vehicles serviced at a dealership.

Report 150

Report Payments Meeting Tools 150

PYMNTS

JUNE 8, 2016

Soon, you will see more and more global regulatory changes in the payment industry that could impact your payment security strategy. This live digital discu ssion will explore the following topics: – Are you future-proofing your eCommerce operations? – Is your data at the center of your security strategy?

CA 100

CA Payments Security Customer Experience 100

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. That’s equivalent to 9% to 15% of operating profits, the report notes.

Examples 221

Examples Fraud Resources Risk Management 221

PYMNTS

OCTOBER 8, 2019

Furthermore, according to the latest edition of PYMNTS’ PSD2 Tracker , only 40 percent of merchants operating in the European Union that are aware of SCA reported being ready as of that date. The benefits could be quite significant in terms of providing additional security and, ultimately, a better consumer experience.

Compliance 156

Compliance Security Industry Regulation 156

Insights on Business

FEBRUARY 13, 2019

They use the Bradesco infrastructure, but they operate in parallel. Next was born to complement Bradesco’s strategy. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? Another factor to consider is enhancing security. Banks therefore need protected, secure, and resilient infrastructure. This will also help banks to ensure a personalised experience and, consequently, create value propositions that enhance digital trust.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

JANUARY 8, 2019

In the December-January Digital Fraud Tracker , PYMNTS examines the ways in which fraudsters are targeting retailers as these businesses work to boost their omnichannel offerings, as well as the tools and strategies they are deploying to prevent fraud attacks. Any measure of security introduces friction.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

SEPTEMBER 16, 2020

The technology challenge that confronts incumbent FIs is one where they must create a customer experience that is integrated across channels, which touches on everything from how the FI supports the customer, the data that is made accessible, and ultimately how that data is used (and even how banks personalize their services). “The

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

NOVEMBER 5, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. What they want is to trust their transactions are secure, understand the process in front of them and be free to choose the methods they want to use. . “To

Apple 152

Apple Leadership Customer Experience Boston 152

PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101