Perficient

JUNE 19, 2020

In our last post , we talked about how curbside pickup or “click and collect” is expected to remain a popular channel for retailers to connect with their customers in a post-COVID-19 environment. The Customer Experience. the store exit at which the customer is waiting. Getting More Out of Flex.

Retail 369

Retail Customer Experience Management System 369

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The post End-to-end digitization – the key to outstanding customer experience? ” Overcoming the obstacles.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

JUNE 15, 2020

Webrooming, before the pandemic, was a full-on retailing trend. But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming).

Retail 175

Retail Survey Comparison Online 175

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3 The onus thus falls on retailers to protect their customers, which said customers agree with wholeheartedly.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 1 Accenture 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

DECEMBER 20, 2016

Unattended retail will be a $275 billion-a-year industry in three years. In this week’s Data Drivers installment, Keegan joined Karen Webster to discuss the data that’s driving both innovation and growth across the unattended space as well as how operators are overcoming the payments security challenges in this fast-changing marketplace.

Security 100

Security Retail Payments Data 100

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

OCTOBER 28, 2019

Many businesses struggle with distinguishing friendly fraud from criminal fraud, limiting their ability to effectively fight chargebacks and deliver an optimal customer experience,” said Brad Wiskirchen, CEO of Kount. Kount and all-in-one payment platform BlueSnap released the Internet Retailer survey and report last week.

Fraud 101

Fraud Customer Experience Analytics Survey 101

PYMNTS

APRIL 14, 2017

It’s no surprise that in-store technology is increasingly a priority among brick-and-mortar retailers as a means to boost operations, meeting consumer demand and competing with the growth of Commerce’s market share (especially Amazon). based respondents surveyed identified cost as a barrier. “In

Maine 101

Maine Survey Retail Meeting 101

Abrigo

MAY 8, 2024

Yet 30% of financial services leaders ban the use of generative AI tools within their companies, according to a recent survey by American Banker publisher Arizent. They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience.

Examples 221

Examples Fraud Resources Risk Management 221

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. FICO Admin. Tue, 07/02/2019 - 02:45. by Andrew Manuel.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”. QSR Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

MARCH 16, 2017

Williams-Sonoma announced its operating results for Q4 and fiscal year ended January 29, 2017 on Wednesday (March 15). The retailer said it had profit of $1.63 per share, according to an average estimate of 14 analysts surveyed by Zacks Investment Research. “In per share and earnings of $1.55

Leadership 100

Leadership San Francisco Branding Customer Experience 100

Accenture

OCTOBER 14, 2019

Digital credit for consumers is an underpenetrated and underestimated opportunity for banks and retailers alike. For example, merchant service providers in the retail sector often work with digital invoicing suppliers to enable a pay-later or pay-by-installment option within the e-commerce checkout. 2 RatePAY.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

AUGUST 23, 2019

Ratelt operates as a real-time customer experience management platform, according to reports. The company’s platform connects retailers and suppliers across groceries and supply chains, among other sectors. The company has expanded from Australia to southeast Asia and clients include Lego, Metro, Pandora and others.

Online 179

Online Metro Capital Customer Experience 179

NCR

APRIL 6, 2018

One potential consequence of PSD2 and open banking is a significant shift in how businesses engage with customers and deliver services. Is it possible that some banks could become ‘wholesalers’, looking after the core regulated banking functions, while others take on the role of ‘retailer’? New distinctions.

Retail 69

Retail Marketing Regulation Trends 69

PYMNTS

JANUARY 11, 2021

Cardtronics’ debit network is highly complementary to NCR’s payments platform, and will enable the combined company to seamlessly connect retail and bank customers while capitalizing on the banking industry’s transition toward infrastructure outsourcing.". Banks, he noted, are increasingly having to embrace a digital-first experience.

ATM 142

ATM Strategy Capital Bitcoin 142

Gonzobanker

OCTOBER 3, 2017

Balance sheet growth from larger commercial clients does not consume the same headcount and resources that the retail business requires. Yet, these commercially focused banks should think twice before they think they can survive without retail. Any commercially focused bank trying to grow retail funding must be a data player – period.

Retail 60

Retail Strategy Marketing New Jersey 60

PYMNTS

DECEMBER 28, 2020

One-quarter of respondents said that they wanted shorter teller lines, while 31 percent desired longer operating hours for greater access to financial services. ATMs are expected to play a crucial role in banking’s future, in fact, but only as long as they meet customers’ rapidly changing expectations.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

JUNE 5, 2020

“Kroger is incredibly excited to construct three additional industry-leading customer fulfillment centers across the country in relationship with Ocado to bring fresh food to our customers more conveniently than ever before,” said Robert Clark , a Kroger senior vice president, in a statement.

Regional 131

Regional Online Customer Experience Survey 131

Celent Banking

MARCH 16, 2017

Others took issue with my comparing retail banking to other retail categories, as if there is nothing to be learned by studying the broader digital commerce landscape. Others took issue with aspects of the surveyed retail deposit mix data I cited to demonstrate that branch deposits remain persistently common.

Survey 113

Survey Mobile Digital Banking Retail 113

PYMNTS

JUNE 19, 2018

Fifty-five percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was a third-party aggregator app. Introduced in 2014, alongside a handful of other experimental services, UberEATS operates worldwide in 29 countries. That is a $32 billion market opportunity within four years. Debit Cards.

Survey 115

Survey Cards Study Innovation 115

Accenture

SEPTEMBER 13, 2019

Working directly with our financial services clients on strategic, operational and technical issues, he is on the front lines of the evolution of real-time payments. Those we surveyed in the Accenture 2019 Global Payments Survey see instant payments fast becoming the industry standard. We get packages delivered in an hour.

United States 151

United States Payments US Survey 151

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Independent Banker Survey. Growing loans, earnings are banks' top challenges in 2021.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

DECEMBER 2, 2016

And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0 percent less according to the National Retail Federation. Its survey of 4,330 consumers on Black Friday indicates that shoppers spent $289.19 Playing chicken with your customers . Questrom noted.

Retail 100

Retail Taxes Data social media 100

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Technology.

Customer Experience 105

Customer Experience Fraud Policies Training 105

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. Thirty-eight percent of consumers who shopped for retail products during the period of study, some 46 million Americans, did that shopping from home, more than twice that of those who did so in 2019.

Study 205

Study Cards Payments Innovation 205

PYMNTS

OCTOBER 24, 2018

23) it had debuted Sift Insights, billed as a reporting suite that offers a view of how fraud hits corporate top and operating lines, and impacts customer experience. It turns out that, for online retail last year, the “fraudliest day” was Dec. To that end, Sift Science said Tuesday (Oct.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

Celent Banking

NOVEMBER 19, 2015

Retail financial institutions need to possess a number of core competencies to remain successful. In its first Branch Transformation Panel survey, 81% of financial institutions regarded branch transformation as an imperative. Among them is omnichannel delivery. No Longer Optional. They’re not alone.

Branch Design 100

Branch Design Retail Customer Experience Survey 100

PYMNTS

JUNE 29, 2020

Walmart is looking to take its expertise at building retail supercenters and driving down costs and apply that to healthcare. The retail giant has been slowly wading into healthcare services, operating about two dozen low-cost clinics in Georgia, South Carolina and Texas. We’re not in retail healthcare,” he said.

US 130

US South Carolina Georgia Texas 130

PYMNTS

DECEMBER 21, 2016

According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. Unattended retail technology, or order-at-the-table systems, has become an increasingly popular form of modern technology at restaurants.

social media 100

social media Survey Retail Technology 100