Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? What information is easily obtainable via social media, making it less useful for KYC and security purposes?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Bobsguide

MAY 11, 2022

The Unblu Platform enables financial institutions to engage, browse and collaborate, enriching their digital experience by extending their customers’ touch points and collaboration capabilities. Financial advisors can engage with customers in secure environments such as online or mobile banking applications and customer portals.

System 113

System Video Security Customer Experience 113

PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. This is the first time Facebook is trying to sell subscriptions directly to users without an intermediary, indicating eagerness to enter the video streaming business.

Retail 118

Retail Video Security Software 118

PYMNTS

NOVEMBER 8, 2019

And Amazon Ring fixed a security flaw in its Ring Video Doorbell Pro. Amazon Ring Security Flaw Opened Door To Hackers. Amazon Ring fixed a security flaw in its Ring Video Doorbell Pro that could have possibly let hackers get the Wi-Fi passwords of homeowners. EU: Apple Pay May Be Stifling Payments Competition.

Apple 109

Apple Payments Video Conference 109

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. Branches must be adaptive to serve evolving customer expectations. Empower the branch.

America 109

America Customer Experience Operations Survey 109

PYMNTS

JUNE 13, 2019

According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. The rise of online banking has provided a host of opportunities for fraudsters. Any measure of security introduces friction. Fraud doesn’t impact all industries equally.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

OCTOBER 23, 2020

Only 49 percent believe such apps keep their information very secure, for example, while just 24 percent said these solutions provided the guidance they were seeking. Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing.

Tools 151

Tools Mobile Report Oregon 151

Perficient

SEPTEMBER 29, 2020

On the website, Gina finds a Health Bot that advises she try Urgent Care and shares the nearest location and online scheduling. She ignores the first one, but responds to later emails and schedules online. She books an appointment online. Consider loyalty programs or your favorite video game. Gina visits sports medicine.

social media 294

social media System Retail Online 294

PYMNTS

NOVEMBER 13, 2020

“It’s hard to say if they are,” said McLain, who added that some issuers have gotten their arms around the shift to multifactor authentication to make online purchases more secure, and some are wrapping things up. Merchants, he said, need to realize that SCA need not be applied to all of a merchant’s online traffic. “In

Analysis 154

Analysis Online Data Customer Experience 154

PYMNTS

AUGUST 10, 2020

Consumers have come to expect personalization in their shopping experiences, whether using online marketplaces such as Amazon and Etsy or mobile apps such as Gilt or Poshmark. Product recommendations, informed by purchase histories and preferred payment methods, are becoming a standard aspect of digital checkout experiences.

User Experience 242

User Experience Payments New York City Tools 242

Cisco

APRIL 19, 2021

Because more and more devices such as smartphones, tablets, displays or IoT systems are going online, and data traffic is growing rapidly. 5G in particular, i.e. the fifth generation of mobile communications, has a direct impact on business with end customers. Greater security for customers.

Mobile 104

Mobile Video Data Security 104

PYMNTS

AUGUST 8, 2020

Consumers have come to expect personalization in their shopping experiences, whether using online marketplaces such as Amazon and Etsy or mobile apps such as Gilt or Poshmark. Product recommendations, informed by purchase histories and preferred pay- ment methods, are becoming a standard aspect of digital checkout experiences.

User Experience 187

User Experience Payments New York City Tools 187

Insights on Business

FEBRUARY 27, 2019

We moved from telephone banking to online or internet banking. The iPhone became more popular and apps got better and more secure. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

DECEMBER 16, 2020

And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements. The “language” of the statements may represent a Rosetta Stone of sorts for the 110 million consumers who have pivoted online in the wake of the pandemic.

Retail 228

Retail Management Fraud Omaha 228

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

Cisco

SEPTEMBER 6, 2019

Armed with these tools, they’re adding speed and ease to banking and completely transforming the customer experience. Virtual assistants can delight customers by anticipating what they need—before they know they need it. Security comes first. Interactive is effective. As technology shifts, human roles shift too.

Training 76

Training Customer Experience Retail Security 76

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. Banks are already their customers’ channel of choice in many ways, but they need to evolve to better meet consumer preferences as these mini-silos suggest.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

JUNE 28, 2017

That means security experts like Vancini and his team have had to develop new methods of identifying and authenticating users, based on the new spending habits of younger consumers. Making faster payments more secure. And, Vancini said, being plugged in is a good thing, at least as far as security is concerned.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

DECEMBER 13, 2019

“Solely meeting consumers with a traditional brick-and-mortar experience is a surefire way to become a victim of the retail apocalypse, and there are certainly enough tragic examples on record – from Toys R Us to Blockbuster Video – to prove that point.”.

Retail 138

Retail New York Tools Training 138

Insights on Business

APRIL 28, 2017

Unlike digital banks, digital bank channels believe that superior user experience must go deeper than branding and can be achieved by delivering new mobile and online apps that are focused on customer experiences. When convenience is valued, banks should provide security-rich services through digital channels.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

APRIL 11, 2019

FIs are now competing fiercely to ensure that consumers are choosing their mobile banking services over their rivals’ as customers seek apps offering more speed, security and other capabilities. You’re talking significantly higher speed, and the ability to do video, compression at much, much higher quality.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies.

Data 296

Data social media Tools Analytics 296

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. Jumio’s liveness detection technique has the capability to differentiate between a real person and a fraudster using high-resolution printouts or even a prerecorded video.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

MARCH 30, 2017

The good news for payments and commerce players is that this evolution has been an excellent catalyst for innovation and improvement — particularly in the pursuit of a better customer experience. Making that online to offline journey smooth, is what POPcodes was built to do — and its founder and CEO certainly knows omnichannel.

Retail 100

Retail Online Customer Experience Payments 100

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. Banking On The Customer Experience. The VR/AR Commerce Play.

Technology 171

Technology Retail Cards Customer Experience 171

CB Insights

APRIL 10, 2019

The biometric software behind facial recognition applications can identify facial structures, contours, and expressions, making it a no-brainer for security and identification purposes. Academic institutions like Carnegie Mellon University are also working on technology to help enhance video surveillance.

Industry 78

Industry Examples Security Technology 78

PYMNTS

JULY 19, 2019

Big Move of the Week: Real-Time Security Ranking. And so Walmart is now trying to help its executives get a better look at their internal security landscape, and to make it accessible at a quick glance. But the dashboard also ranks how that individual is protecting their own data security, as measured against their peers.

Branding 122

Branding Retail Customer Experience social media 122

CB Insights

JUNE 3, 2020

This shift is driving transaction volume to the payments companies behind online retailers and taking market share away from those serving physical retailers. This displacement is happening for both consumers and merchants, as merchants begin to turn to online B2B marketplaces for procurement and supplies. Banking and Lending.

Lending 75

Lending Capital Online Marketing 75

NCR

JUNE 14, 2017

That’s why when it comes to securing new customers, the onboarding process is one of the most important steps that banks need to focus on. Enticing customers with attractive offers or a flashy marketing campaign can only get you so far. First impressions count. How are banks fast-tracking onboarding efforts?

Cards 80

Cards Video Study Security 80

Perficient

OCTOBER 12, 2020

Programmable Video. A free tier was announced for 1-to-1 interactions called Twilio Video WebRTC Go. This includes reference apps for iOS, Android and React, video troubleshooting and diagnostics and a media relay allowance that should support up to 100,000 participant minutes per month.

Video 324

Video Conference Groups Management 324

William Mills

MAY 11, 2016

Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. 01:25 pm Video Recap of Finovate Day 1 with William Mills and Steven Ramirez. Personalized video content on a mass scale.

Video 40

Video Lending social media Analytics 40

William Mills

SEPTEMBER 25, 2018

You can also store your IDs and secure notes. They see themselves as a platform for managing digital identity, secure by biometrics. However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands.

Mobile 78

Mobile Customer Experience Lending Analytics 78

William Mills

MAY 11, 2016

Not just for video games… okay, you have my attention. It’s all done through the smartphone, with bank-level security. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Adds in Social security. Diana Chin (HR & Operations).

Video 40

Video Mobile social media Analytics 40

CB Insights

NOVEMBER 6, 2018

Hot Pepper Beauty, one of Japan’s top online booking services, worked with Google AdWords to attract customers and increase conversions while lowering costs. The platform’s beauty and personal care videos have gained over 222B views. Big brands have quickly realized they need to go to YouTube to reach their customer base.

Google 72

Google Apple Industry Branding 72

Alex Jimenez

FEBRUARY 27, 2019

Like AI, IBM had an announcement about their new hybrid cloud offering “to help businesses migrate, integrate and manage applications and workloads seamlessly and with security across any public or private cloud and on-premises IT environment.” The drivers of their move consisted of predictability, security, and speed. Cybersecurity.

blockchain 40

blockchain Conference Security Innovation 40

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. Value of Customer-Level Management.

Analytics 52

Analytics Analysis Lending Management 52