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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies.

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Report: UnitedHealth Buys Online Pharmacy Startup DivvyDose

PYMNTS

the world’s largest healthcare company by revenue, has purchased DivvyDose, the Illinois-based online pharmacy startup, for about $300 million, sources told CNBC. Talks between the two companies were previously reported by Bloomberg. UnitedHealth Group Inc. , A UnitedHealth spokesperson declined to comment. In 2018, Amazon Inc.

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Crafting An (Online) B2B Market For Retailers

PYMNTS

The digital shift may transform retail storefronts in Europe. To that end, in Europe, Czech firm Nulisec has debuted an online B2B marketplace focused on European retailers — geared toward improving sales and procurement processes. At the moment, retailers are hostages of their local suppliers,” he said.

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Online Retailers Face New Threats From Hackers

PYMNTS

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

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Report: Amazon Alleges India's Future Retail Breached Its Contract

PYMNTS

Amazon , which is fuming over a decision by its India business partner Future Retail to sell assets to rising Amazon rival Reliance Industries , has asked India's top securities regulator to block the deal, Reuters reported. based online giant invested $200 million in the Indian company. as well as perpetuates a fraud.,"

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Commerce Principal Quoted in ForresterNow Report

Perficient

Mike Rabbior, Perficient’s Principal and Commerce Chief Strategist, was quoted in two separate sections of the ForresterNow Marketers: Make Sure B2B Marketplaces Are On Your Radar report. Tailoring a Specialized Marketplace Strategy. Would you put up the same signs? Probably not.”. Conditional Promotional Factors.

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Deep Dive: Why Retailers Are Merging Online, In-Store Shopping For The Omnichannel Age

PYMNTS

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. These trends have prompted many retailers to provide features that combine the best of both worlds.

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