PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. Around The Order To Eat Landscape.

Report 189

Report Online Strategy social media 189

PYMNTS

MARCH 20, 2020

Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report. Lax security steps that are frictionless for consumers may let bad actors in, for example, but those that require too much work from customers can result in lost sales. About The Playbook.

Industry 225

Industry Fraud social media Security 225

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases.

Marketing 132

Marketing Millennials social media Case Study 132

Bobsguide

DECEMBER 25, 2017

Chat, SMS, social media…there are so many channels these days for customer service. Not only do customers have their preferred channels, but they are also expecting you to deliver the best service possible on these channels at all times. It’s important to remember that not all customers are comfortable with all channels.

social media 111

social media Survey Branding Software 111

PYMNTS

AUGUST 9, 2018

According to a report in Reuters , citing Dada-JD Daohjia, the company is partly owned by JD.com and operates two businesses: Dada, the delivery service that has a network of 5 million delivery men, and JD Daojia, which partners with retails stores to provide delivery services.

Tampa 100

Tampa social media Retail Online 100

PYMNTS

SEPTEMBER 21, 2020

Mobile ordering is at the center of business operations for Blaze Pizza and many fast casual dining chains today. Companies are therefore investing in solutions and strategizing how to better distinguish between legitimate customers and fraudsters taking advantage of the higher volumes of digital activity. Pandemic-Driven Pivots.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

APRIL 25, 2017

With the introduction of SMS text messages and bots for its Messenger platform, the social media giant has opened up an entire new way for businesses to engage with consumers and enhance their offerings.

social media 199

social media Google Technology Customer Experience 199

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. company-operated transactions, the company said in its financial report. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

DECEMBER 21, 2016

The restaurant and food service industry is constantly looking for ways to reduce ordering time, enabling service to more customers, while cutting costs and, in turn, earning more revenue. IRT goes one step further, McCann said, by allowing customers to interact using nothing but the surface in front of them.

social media 100

social media Survey Retail Technology 100

PYMNTS

MARCH 11, 2020

Just ask Carvana, the leading online automotive seller and a major force in changing the way people buy cars. This belief is based on “the Company’s operating plan, that current working capital and expected continued inventory and capital expenditure financing is sufficient to fund operations and satisfy the Company’s obligations.”.

Company 130

Company Miami San Antonio Oklahoma City 130

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? The premise behind SaleMove is that it is difficult for consumers to purchase complex products such as financial services online. “All browsers, all operating systems.”

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. The technology is there; firms just have to make use of it.

Data 296

Data social media Tools Analytics 296

PYMNTS

JULY 18, 2016

A recent whitepaper by Synchrony Financial titled “Taming Big Data” found that efficient, targeted data collection can result in customized experience, which, in turn, leads to a better return on investment. Social media lays out in broad daylight how customers feel about their shopping experience.

Data 100

Data Big Data Analytics social media 100

PYMNTS

MAY 30, 2018

The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. In a recent interview, Lord explained how NARS is working to carve out its niche by investing in data and personalization tools for both online and offline customers. Beauty Buyers Go Digital.

Data 110

Data Branding social media Online 110

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Digital processes: High operating costs contributed to the failure of early digital-only pioneers.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

FEBRUARY 6, 2017

While nearly anything can be ordered online, the few times people go into department stores are typically when there’s a need for a very specific item. Customers go in, grab what they want, get out and rarely want to physically speak to anyone. Let’s face it. billion users.

social media 100

social media Retail Customer Experience Online 100

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. While stores were closed, Fleet Feet saw tremendous growth in its online business.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

JULY 13, 2017

AI is undoubtedly affecting the backend of retail as far as helping to streamline operations and marketing efforts, but the true impact of this technology is probably going to be derived from the value it provides to customer service.

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

NOVEMBER 23, 2016

Stendardo said that an issue many online retailers are facing is a major slowdown in retail website rendering on desktop and mobile. A website was something that was largely controlled by the retailer working within their commerce platform to try to create a good customer experience,” he said. Think back a few years ago.

Retail 100

Retail social media Massachusetts Mobile 100

Independent Banker

NOVEMBER 25, 2015

has evolved over the years from operations oversight to overseeing operations and innovation. But now his current role is to focus entirely on developing forward-looking financial retail offerings, including mobile and online banking, card technologies and other emerging channels and devices. “We Alex Jimenez, Rockland Trust Co.

Innovation 70

Innovation Community Bank social media Community 70

NCR

MAY 22, 2017

In the banking sector, there’s an expectation that this technology could fundamentally change how firms make decisions and interact with customers. Indeed, some banks are forecasting that it could affect how they operate throughout every part of their business. Enhancing the customer experience.

Big Data 85

Big Data Data social media Fraud 85

NCR

FEBRUARY 6, 2017

One of the key questions for financial institutions (FIs) this year will be how they respond to the changing expectations of their customers when it comes to interacting with their banks. Next generation distribution strategies therefore need to move far beyond channel integration to provide customers with a complete omnichannel solution.

social media 40

social media Strategy Customer Experience Big Data 40

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. Mobile Operators and Coronavirus: Ideas To Help Slow The Spread.

Analytics 52

Analytics Analysis Lending Management 52

Banking 2020

MARCH 26, 2015

Furthermore, the CFPB is expected to give clear guidelines on using SMS, email, and social media in debt collections. A clear rule from the CFPB, no matter how restrictive the guidelines may be, means an open race to using digital media and its advantages: real time communication, 24/7 availability, data feedback and more.

Industry 40

Industry Guidelines social media Technology 40

Gonzobanker

DECEMBER 22, 2020

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. Now let’s apply this same no-huddle scoring to the world of digital origination, customer analytics and front-to-back office workflow and start building a Smarter Bank. The Best Card Loyalty Reward Goes to ugh… CASH!

Idaho 172

Idaho Community Industry Strategy 172

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. I think when customers are ready to change their banking relationship, they head our way because of the work we do in the community.”. Illustration by Ahoy There.

Community 139

Community Community Bank social media Security 139

PYMNTS

DECEMBER 2, 2016

She took to social media this past week to state that the continued use (and pursuit) by Wells to deal with its legal issues in arbitration renders the stated goals of making things right with customers basically a moot point. Elizabeth Warren. And also there’s a lot of price-matching going on.”.

Retail 100

Retail Taxes Data social media 100

South State Correspondent

MAY 2, 2022

For example, instead of creating a more appealing lending product and targeting a niche customer segment for a high return on investment growth number, marketing takes an existing product and tries to amplify it with email, digital or social media marketing. However, it was its use of emojis that created the growth loop.

social media 195

social media Management Marketing Resources 195

William Mills

MAY 11, 2016

Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. Customize video, like you would a direct mail piece. Access to basic house necessities with no additional debt”.

Video 40

Video Lending social media Analytics 40

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

Diana Chin (HR & Operations). Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience. ^KT. Virtual reality? Retail for a piece.

Video 40

Video Mobile social media Analytics 40

PYMNTS

JULY 13, 2020

We will look back at this time as a tipping point where digital payments, both offline and online, became an essential element of our lives, hastening the demise of cash and forcing a reimagination of commerce, retailing and payments systems. “This year hasn’t turned out as anyone planned or could’ve ever imagined,” de Geer told Webster.”

Innovation 184

Innovation Online Community social media 184

CB Insights

NOVEMBER 6, 2018

Hot Pepper Beauty, one of Japan’s top online booking services, worked with Google AdWords to attract customers and increase conversions while lowering costs. The first image below — taken from Google’s 2017 patent application titled “ Escalation to a human operator ” — shows the operator dashboard showing progress of existing tasks.

Google 72

Google Apple Industry Branding 72

PYMNTS

OCTOBER 4, 2019

In addition, data and tech are at such a point that offering digital and mobile alternatives, and options for fitness-related classes, can be done in a seamless way — a way that includes a seamless payments experience, too. Experiences covered under a pass can range widely, from yoga to boxing, weights, dance and beyond.

Innovation 190

Innovation Community social media Operations 190

NCR

JULY 31, 2017

Having a multi-layered authentication process for digital banking can be an extremely useful tool in preventing fraudsters from accessing individual accounts online. It’s also possible that we could see an increase in banks looking to data sources such as social media to improve fraud detection.

Fraud 74

Fraud Digital Banking social media Security 74

Independent Banker

OCTOBER 28, 2014

“Community banks are using some basic analytics processes for reporting on account sizes, credit risk and elementary customer segments,” agrees Karan Bhalla, managing director for IQR Consulting in Santa Rosa, Calif. However, community banks should begin to focus on analyzing data with the goal of improving the customer experience.

Data 88

Data social media Community Bank Community 88

Independent Banker

NOVEMBER 13, 2014

“Community banks are using some basic analytics processes for reporting on account sizes, credit risk and elementary customer segments,” agrees Karan Bhalla, managing director for IQR Consulting in Santa Rosa, Calif. However, community banks should begin to focus on analyzing data with the goal of improving the customer experience.

Data 70

Data social media Community Bank Community 70